Lawrence Briones **** Rosenberry dr

Austin, Tx **747

512-***-****

adzvn2@r.postjobfree.com

EXPERIENCE

AT&T Wireless Austin,TX — Customer Service Spl/Chat Tech Support

**/****-**/****

IRS Austin, TX— Tax Examiner/Tax Auditor

01/1985-06/1996

EDUCATION

UT Austin BS Education

Minor in Business

ACC Certificate in Semiconductor Manufacturing

Paralegal Certification UT Continuing Education

PROJECTS

Chat Tech Support— Pilot member of chat tech

support for the Austin Call Center that lead to the roll out to other centers

Pilot WFH Rep when Covid affected the call center

SKILLS

Resolved complex

customer cellular service

issues, billing issues and

complaints all while

meeting/exceeding

company goals

Processed various tax

forms ensuring accuracy

and issuing refunds when

applicable and assessing

taxes as needed

AWARDS

Circle of Excellent

Recipient

Chat Tech Center Star

Performer

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