EXPERIENCE

Heather Burns

CUSTOMER SERVICE ASSOCIATE

860-***-**** adzvmx@r.postjobfree.com Pleasant Valley, NY 12569 With over 22 years of customer service experience, I am skilled in both POS, retail & customer service. Seeking to use prior knowledge of sales & customer service skills to better my life & the people around me. I am also skilled in the handling of large amounts of cash.

CAMP HOST

Tentrr

25 W 39th St, New York, NY

May 2022 - September 2022

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•Camp Host's responsibilities are to greet guests, answer questions, do routine maintenance, light cleaning, and possibly collect campground fees. Using a creative assortment of methods, assist in the promotion of recreation operations and activities to internal and external sources.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greeting guests

• Collecting fees

• Preparing weekly revenue and attendance reports

• Helping guests solve problems

• Cleaning exterior and interior facilities (particularly bathroom buildings)

• Some light maintenance

• Provide information about the resort and local attraction

• Picking up litter throughout the complex

• Maintain a neat and orderly campsite

• Assist other employees when asked

• Ensures the property is clean, orderly, well-manicured and guest-ready always

• Performs other duties as assigned

• Provides regular and reliable attendance

• Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons. Maintained inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.

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• Recorded details of attendance, sales, receipts, reservations, and repair activities.

• Kept informed of shut-down and emergency evacuation procedures.

• Provided information about facilities, entertainment options and rules and regulations. CASHIER

At Home Decor

Poughkeepsie, NY

January 2022 - May 2022

• Handle cash, credit, or check transactions with customers

• Scan goods and collect payments

• Ensure pricing is correct

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

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• Make sales referrals, cross-sell products, and introduce new ones

• Resolve customer complaints, guide them, and provide relevant information

• Bag items carefully

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers' questions and get a manager if answer doesn't solve the issue

• Bag, box, or wrap packages

• Provide excellent customer service to ensure satisfaction

• Greeted and informed customers of products, fostering positive store experiences.

• Enforced store safety and cleanliness standards, reducing hazards.

• Leveraged POS system to perform purchase transactions for team members and customers. TITLE CLERK

Ruges Chevrolet

Millbrook, NY

March 2021 - November 2021

Maintain knowledge of DMV laws and regulations as related to vehicle titles Recommend new customer services and procedures to the O ce Manager Maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety

Make sure all area conditions do not threaten employee or customer safety Process customer titles in and out of state

Work with department lead to clear problem titles

Does data entry daily in various computer systems

Delivery Runner

Delivers DMV Forms and Paperwork to le with DMV

• Prepared lists of all legal instruments applying to speci c piece of land and buildings on it. Entered into record-keeping systems appropriate data needed to create new title records and to update existing ones.

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CASHIER

L L Bean

Danbury, CT

October 2020 - January 2021

• Handle cash, credit, or check transactions with customers

• Scan goods and collect payments

• Ensure pricing is correct

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

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• Make sales referrals, cross-sell products, and introduce new ones

• Resolve customer complaints, guide them, and provide relevant information

• Bag items carefully

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers' questions and get a manager if answer doesn't solve the issue

• Bag, box, or wrap packages

• Provide excellent customer service to ensure satisfaction

• Greeted and informed customers of products, fostering positive store experiences.

• Provided e cient and courteous service to customers.

• Maintained cash accuracy by working with supervisor to correct de ciencies.

• Built and maintained positive working relationships with co-workers.

• Processed cash, check and credit cards for customer purchases.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Arranged and replenished displays and merchandise racks to maintain store appearance.

• Bagged or boxed merchandise and prepared packages for shipment.

• Helped customers locate merchandise.

• Processed merchandise returns and exchanges.

HEALTH AND BEAUTY DEPARTMENT HEAD

Stop & Shop

Ridge eld, CT

March 2017 - December 2019

• Manage and oversee the daily operations of the department.

• Set goals and objectives for the department and ensure they are met.

• Develop and implement strategies to improve departmental e ciency.

• Supervise and motivate department sta f, resolve con icts and performance issues as needed.

• Prepare reports on departmental activity and submit to upper management.

• Monitor budget for the department and develop costsaving initiatives where necessary

• Demonstrated ability to manage multiple tasks while remaining adaptable and exible.

• Responded quickly to meet customer needs and resolve problems. To develop and implement departmental goals, objectives, policies, and procedures in alignment with the company's strategic plan

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To oversee the daily operations of the department and ensure that all activities are carried out in a smooth and e cient manner

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To monitor departmental performance and take corrective action where necessary to improve productivity and achieve desired results

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• To develop and manage the departmental budget

• To liaise with other departments within the company to ensure e fective communication and cooperation

• To represent the department at various meetings and forums as required

• To provide leadership and guidance to departmental sta f ASSISTANT FULL-TIME FRAMER

Michaels Arts And Crafts

Poughkeepsie, NY

October 2016 - March 2017

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• This position has responsibility for assisting the Framing Manager in planning the production of orders, placing material orders and maintenance of the frame shop as well as taking orders, providing exceptional customer service and the production of orders

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• 3

EDUCATION

• Certi ed Framers are responsible for sales of Custom Framing and Ready Made frames, following and administering the work ow production system under the supervision of the Framing Manager.

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CASHIER

Acme Markets

Acme Markets, PLEASANT VALLEY NEW YORK

February 2015 - October 2016

• Handle cash, credit, or check transactions with customers

• Scan goods and collect payments

• Ensure pricing is correct

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

•

• Make sales referrals, cross-sell products, and introduce new ones

• Resolve customer complaints, guide them, and provide relevant information

• Bag items carefully

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers' questions and get a manager if answer doesn't solve the issue

• Bag, box, or wrap packages

• Provide excellent customer service to ensure satisfaction

• Greeted and informed customers of products, fostering positive store experiences.

• Provided e cient and courteous service to customers.

• Maintained cash accuracy by working with supervisor to correct de ciencies.

• Leveraged POS system to perform purchase transactions for team members and customers. ASSISTANT FRONT END SUPERVISOR

Stop And Shop,

Poughkeepsie, NY

October 1998 - June 2013

Front end superviers Common work activities include handling customer requests, training employees, implementing front end policies, assessing sta performance, and scheduling shifts

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For example, handing POS when busy, handling large amounts of cash from the service desk, doing lotto, cashing checks, & above all else giving outstanding customer service

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• Ensuring the customer always leaves satis ed.

AS IN CRIMINAL JUSTICE

Dutchess Community College,

May 2007

Contact this candidate