MANISHA LAD

Linkedin.com/In/ManishaLad C: 267-***-**** adzvmt@r.postjobfree.com

Professional Summary

Aspiring IT engineer intern looking for the first professional experience. Have knowledge of programming languages and databases, willing to learn and take on additional responsibilities. Looking for a job that will help me become a resourceful and successful professional.

Skills

Technical Skills

Basic SAS Programming Knowledge

R Programming

Python

JavaScript

Data visualization and analysis with Tableau

Oracle SQL

Database Warehouse

AWS cloud computing

Finance management

Soft Skills

Planning and organization

Good communication and interpersonal skills

Problem-solving

Quick learner.

Documentation

Teaching

Ability to adjust to changing situations to address emergencies

EDUCATION

MS in Information Systems and Technology

University of Missouri- Saint Louis (UMSL)

Anticipated May 2023

Certifications in Information Systems and Technology & Business Intelligence

Master of Business Administration, specializing in Finance

Gujarat Technological University, Gujarat, India

2011

Bachelor of Commerce, specializing in Office Management

Veer Narmad South Gujarat University, Surat, Gujarat, India.

2008

Certification

Six Sigma Green Belt Certification

Villanova University, USA.

Nov – 2020

Academic Experience

Worked in a team to help a non-profit organization Gateway to Hope overcome duplication of patient entries in both databases and gave the best solution for the current database system.

Worked in a team as a data analyst with Python coding for customer churn analysis for Graybar Saint Louis.

Administered and maintained Oracle SQL Server.

Worked in a team to help a company with different data processes.

Presented different data models to the business team for review.

Work History

Cashier, April 2021 to July 2021

Xpress Liquor & Smokes, Washington, Mo, USA

Manage transactions with customers using cash registers.

Scan goods and ensure pricing is accurate.

Collect payments whether in cash or credit.

Issue receipts, refunds, changes, or tickets.

Redeem stamps and coupons.

Cross-sell products and introduce new ones.

Resolve customer complaints, guide them, and provide relevant information.

Greet customers when entering or leaving the store.

Maintain clean and tidy checkout areas.

Track transactions on balance sheets and report any discrepancies.

Bag, box, or gift-wrap packages.

Handle merchandise returns and exchanges.

Lecturer of Statistics, Aug-2011 to Oct-2015.

Silvassa Institute of Higher Learning, Silvassa, India

Served as a lecturer in the organization for students of statistic subject.

Provided knowledge of statistics using various new programs for learning.

Managed more than 50 students each year and coached for better success with extensive training and coaching.

Analysed the student’s capability and created a specific program for the success of each student.

Designing and administering surveys to collect data for research projects or marketing purposes.

Preparing and administering examinations to test student progress in the course material.

Responding to questions from students about course content or academic issues not covered in class.

Reviewing student work and providing feedback on improvement in areas where additional study is needed.

Tele caller, January-2009 to June-2009.

HDFC Bank, Dadra, India

Provided customer service by teleservice to the bank.

Helped customers with various services.

Obtaining and updating lists of individuals' contact details.

Addressing clients' uncertainties, grievances, and suggestions on time.

Attending regular team meetings to clarify progress and performance-related expectations.

Arranged daily reports for service and documented the key factors for improvement in the system.

Managed inbound telephone calls from interested customers.

Generated new sales opportunities through direct and telephone selling and emails.

Resolved customer complaints by escalating calls to the proper department.

Computer Operator, June-2008 to Dec-2008.

Kalptaru Finance, Silvassa, India

Provides data by operating a computer.

Supported record creation and management.

Managed the finance record for regulation control.

Determines sequence of operations by studying production schedule.

Performs defined tasks per documented instructions/processes.

Prepares equipment for operations by accessing software on the computer.

Make appropriate changes to the documentation, as needed.

Monitors and manipulates daily system jobs.

Maintains operations by monitoring error and stoppage messages, observing peripheral equipment, and adjusting the process.

Troubleshoots malfunctions.

Continuously monitors and reacts to IT operations processing schedule.

Responds to incoming telephone calls, emails, and voicemail inquiries from internal customers (within the IT department) regarding computer-related problems.

Maintains client confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

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