Customer Service Social Media

Francisco Huerta

*****************@*****.*** 530-***-****

linkedin.com/in/francisco-huerta-8095a626b

Summary

Summary

Highly-motivated service oriented

with a quick learning, can-do

attitude. Possess a Liberal Arts

Associate’s degree with focus in

science and mathematics from Santa

Barbara City College. Seeking to

strengthen my sales expertise,

leadership, and technology oriented

skills.

Experience

Salesperson

GoHamm Digital Marketing

May 2023 - Present (5 months)

Managed contracts and update status in a CRM. Assist with internal operations of your accounts. Maintain accounts by consistent communication and being fully transparent.

● Schedule campaigns for cold outreach and set expectations for PPC and SEO campaigns.

● Schedule and lead closing calls (along with the CEO or another team member). Send proposals & partnership agreements through digital documents to prospective clients.

Virtual Reality Development Intern

Meta

Jan 2007 - Jan 2008 (1 year 1 month)

Worked with Meta Virtual Reality Labs

software and hardware engineers to upload, check and debug software for Oculus headsets intended for internal Meta worldwide projects. Bartender

James Joyce

Mar 2021 - Oct 2021 (8 months)

Preparing alcoholic and non-alcoholic beverages for bar patrons.

● Interacting with customers taking orders as well as making recommendations.

● Use and understanding of POS systems.

Francisco Huerta - page 1

Market Researcher

Robert D. Niehaus, Inc.

Mar 2020 - Sep 2020 (7 months)

Researching rental markets across the country for the Department of Defense.

● Gathering rental housing information via phone and email in coordination with military housing officers.

● Evaluating and entering data into a system shared with military housing servers. (Security clearance required)

● Working with a team of researchers to complete project goals.

● Successful experience working from home.

Front Desk Representative

Best Western Beachside Inn

Jul 2017 - Aug 2019 (2 years 2 months)

Check in and checkout guests.

● Make and modify reservations with a proficient use of POS systems.

● Provide excellent customer service and assists guests with best service possible.

● Make outbound calls and call inbound calls to and from guests. Salesperson

Montecito Web Design

Jan 2019 - Aug 2020 (1 year 8 months)

Perform outbound calls and emails, lead generation and assisting the web development team with marketing campaigns.

● Answer inbound calls and emails from prospective clients.

● Use CRM to manage and convert leads into sales.

● Successful experience working from home.

Salesperson

Federal Buyers Guide

Jan 2017 - Feb 2018 (1 year 2 months)

Sale of social media advertising on platforms such as Facebook and Twitter.

● Primary goal objectives included connecting private businesses to government agencies, other businesses, and consumers.

● Perform outbound calls and emails. Answer inbound calls and emails from prospective clients.

Four Seasons Hotels and Resorts

Jul 2014 - Oct 2015 (1 year 4 months)

Many positions within the company allowed my continued growth in the hospitality, restaurant and customer service industries.

● Expo: In charge of a team of food runners who delivered food to specific tables in restaurant.

Francisco Huerta - page 2

● Expo: In charge of making sure order was accurately cooked on plate before sending food to tables.

● Busser: Assist food server with dining table course order and delivery.

● Busser: Attentive to answer any question and request from all guests, clean tables after guests finished their courses.

● Barback: Assist bartenders in preparation, delivery and breakdown of multiple bars. Help bartenders deliver top notch service, keeping all essential wine, beer and spirits filled as well as assume any request from guests.

Education

Santa Barbara City College

Associates of Arts, Math and Science; General Studies Skills

advertising • closing • cold calling • communication skills • computer hardware • contract management • crm • customer relations • customer service • delivery Honors & Awards

Phi Theta Kappa Honor Society Member - Phi Theta Kappa Honor Society International

Mar 2017

Given to most distinguished community college students in the nation with above average GPA. SBCC Men’s Soccer Coaches Award - Santa Barbara City College Jun 2017

Chosen by SBCC Mens's head coach to most dedicated player through academic and athletic merit over one full soccer season.

Western Conference Scholar Athlete - Santa Barbara City College May 2016

Given to the most dedicated student athletes with high GPA. SBCC President’s Honor Roll Award - Santa Barbara City College Jun 2016

Awarded to small percentage of students with GPA over 3.5 Francisco Huerta - page 3

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