Chandru Kumaran

E-mail adzvme@r.postjobfree.com

Phone +91-893*******

Skype: chandru_oberoi

Performance Summary:

Ambitious with more than 21 years of management experience in industry, applies strong analytical and critical thinking skills to the progresses. Versatile and trained who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge and an unsurpassed worth ethic.

Focused and versed in process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion. EDUCATION:

1998-2001 Bachelors in Business Administration

University of Madras.

2015 -2016 Completed Critical Environment Management ( Facility management)

From JLL Learning and development (CERTIFIED CEM 1 & 2)

1998-2001 Diploma in Hotel Management

Canon Institute of Hotel Management,

University of Madras.

2000 -2001 Resort Management

AHMA (American Hotel & Motel Association)

Certified The British Institute of Cleaning Science (BICSc) certified by AYC Completed Critical Environment Management ( Facility management) Knowledge and Skills:

• Understanding of key safety issues with innumerable systems.

• Strong communication and interpersonal skills & Analytical and problem-solving skills

•Decision-making, maintenance, regular inspections, reporting of results.

•Lead & manage projects team, exceptional judgment and decision making skills

• Excellent written and oral communication, negotiating and influencing skills.

•Attention to detail but also the ability to see the implications for the bigger picture

•Commercial awareness

•Customer service

•Organization, time management, prioritizing and the ability to handle a complex, varied workload

COMPETENCIES

Behavioural

Commitment to Zero Harm – Acts as an advocate to the principles of Zero Harm to both internal and external personnel

Aligns Strategy - Understands the Spotless strategic direction, goals and plans. Aligns team goals to the organisation's strategic direction

Makes Effective Decisions - Makes high quality decisions in a timely manner and looked to by others in the organisation for advice. Analyses information from a variety of sources using sound judgment to make effective decisions

Motivates Others - Creates a climate where people want to do their best, as their input is valued. Invites others to take ownership over key tasks and projects

Builds Capability - Identifies skill gaps and competency shortages, provides employees with feedback and opportunities for targeted development. Contributes to a learning and development culture within the organisation

Networks - Builds a wide network of contacts with peers and senior managers, and externally with other stakeholders. Easily gains support and trust and builds rapport

Persuades and Influences - Gains agreement and commitment from others by persuading, convincing and negotiating. Influences peers and senior managers and create buy in for ideas

Achieves Consistent Business Results - Develops short and long-term goals aligned to organisational strategy and meets deadlines and targets. Shares responsibility and ownership of key projects and trusts people to perform

Availability: Immediately /Expected Salary: Negotiable Reason for leaving: Great Opportunity.

Date of Birth

(Age)

20th – May - 1978 Education Bachelor Degree

Nationality Indian Current Location India - Chennai Gender Male Years of Experience 19

Marital Status/

Dependents

Married

2

Current Salary (

Monthly)

9000 SAR

Languages

Known

English, Hindi, Tamil

Expected Monthly

Salary

Negotiable

CAREER HISTORY:

Company: Al Yamama (Facility & Property Management) Designation: Senior Manager - Soft Services (IFM Operation) Project. : The Red Sea ( TRSDC )

(From October 2022 to July 2023)

Key Responsibilities:

Overseeing Housekeeping Operations: Manage and coordinate the daily housekeeping operations, maintaining high cleanliness standards throughout the facility.

Staff Management: Recruit, train, schedule, and supervise housekeeping staff, providing guidance and conducting performance evaluations.

Inventory and Supplies Management: Monitor and maintain housekeeping supplies and equipment, overseeing procurement activities.

Budgeting and Cost Control: Develop and manage the housekeeping department budget, implement cost-saving measures without compromising service quality.

Quality Assurance: Enforce SOPs and quality control measures to ensure guest satisfaction and cleanliness standards are met.

Coordination with Other Departments: Collaborate with main kitchen, maintenance, and food and beverage departments to ensure smooth operations and household satisfaction.

Safety and Compliance: Ensure compliance with health and safety regulations, identify and address potential hazards, and implement safety protocols.

Reporting and Documentation: Generate reports on housekeeping activities and maintain accurate documentation.

Additional Responsibilities:

Supervising Housekeeping Staff: Directly oversee housekeeping personnel, providing guidance and support to ensure efficient task completion.

Task Assignments: Delegate cleaning tasks to housekeeping staff, ensuring an equitable distribution of workload.

Quality Control: Inspect guest rooms, public areas, and designated areas to ensure compliance with established standards.

Training and Development: Conduct on-the-job training for new hires, provide feedback for performance improvement, and identify skill development opportunities.

Equipment and Supplies: Monitor and maintain housekeeping equipment and supplies, reporting maintenance or replacement needs.

Addressing Household Needs: Respond to household inquiries, concerns, and requests promptly and professionally, resolving any issues related to housekeeping services.

Record-Keeping: Maintain records of cleaning activities, work orders, and staff attendance, providing reports as required to the housekeeping manager. Company: CBRE GROUP (Facility & Property Management) Designation: Soft Services Manager (IFM Operation)

(From December 2019 to September 2022 )

Responsibilities:

Plan and coordinate Facility Soft Services procedures systems and devise ways to streamline processes.

Recruit and train the soft services team and allocate responsibilities and office space

Assess staff performance and provide coaching and guidance to ensure maximum efficiency.

Work closely with other Facilities team members to ensure the complete management of the Soft service delivered with zero error.

Ensure the smooth and adequate flow of information within the company to facilitate other Soft services operations.

Responsible for the operational management of all aspects Soft services, ensuring specification requirements are met exceeded.

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraint,Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons.

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Keep abreast with all organizational changes and business developments.

Sets policies and procedures for training, coaching, counseling, and career development for staff.

Initiates and coordinates goals, deadlines, and projects for their department.

Develops and implements policies and procedures to improve operations and function of the department.

Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

Sourcing and overseeing contracts and service providers for functions such as catering, cleaning, parking, security, and technology.

Advising businesses on measures to improve the efficiency and cost-effectiveness of the facility.

Supervising teams of staff across different divisions.

Ensuring that basic facilities are well-maintained and conducting proactive maintenance and Dealing with emergencies as they arise.

Managing budgets.

Ensuring that Soft services meet compliance standards and government regulations.

Planning for the future by forecasting the facility’ s upcoming needs and requirements.

Overseeing any renovations, refurbishments and building projects. Job Competent:

writing and communication skills – including the ability to communicate technical information

Relationship-building

The ability to prioritize and multi-task

Time management skills

Teamwork, leadership and motivational skills

Procurement and negotiation

Proactive thinking

Passionate about delivering consistent excellence Soft services strategy

Space management

Communications infrastructure

Building administration

Contract management

EHS(environment, health, safety)

Security

Facility Maintenance planning

Managing renovations and refurbishments

Company: JLL (Jones Lang LaSalle Facility & Property Management) Designation: Assistant Manager - Facility (IFM)

(From June 2015 to till December 2019)

KEY RESULT AREAS

KRA KPI

Client Relations

• Manages & Oversees all Facilities

Infrastructures Soft services, responsive and

committed partner who actively seeks to

understand and effectively resolve client issues.

• Cleaning, waste management, external

internal building, Facility equipment,

landscape.

• Support and management for maintenance of

the Facilities, Manages & Oversees all

contracts/subcontracts pertaining to Facilities

maintenance.

• On-going Contract retention and

extension

• Positive client satisfaction

Review information in Computerized

Maintenance Management Systems and

make changes where required.

Ensure that the Information in CMMS is

accurate,

Review the usage of the CMMS system to

identify improvement areas and the best

ways to apply the tool for various product

delivery options

Asset data collection (including defining

component references default and specific

lifecycle values)

Continual refinement of the maintenance

plans.

Generation, planning, prioritization &

scheduling of daily preventive and reactive

works where necessary.

Generation of maintenance performance

reports from CMMS

Achievement of contract KPIs

Compliance with contractual terms

and conditions

No significant non-conformances

Operate to Client budget

requirements

Up to date data in CMMS

New plans developed from practical

feedback

Direct costs reduced through

improved management

Operations Management and Process

Improvement

Implements continuously improving

standards for works and services focusing

on the overall quality of delivery.

Implement predictive maintenance where

the data supports it.

Implements Spotless policies and

procedures

Works cooperatively with managers and

supervisors to establish and review

processes to ensure efficiency and

effectiveness of operations

Proactive management of contractors

Analysis of work orders for accuracy and

improvement

Implementation of best practice for

delivery of works and services

delivered

P & L Reports Maintenance Exception

reports and Productivity reports

Contractor performance reporting is

positive

Compliance with Spotless guidelines

and procedures

Fosters a “ One Team” environment

for delivery of the works and services

Financial Management and Administration

Actively monitors costs and implements cost

management strategies to maximize savings

and cost reduction strategies on the contract

in conjunction with the National Facilities

Managers

Analyses relevant financial information and

prepares accurate and timely reports as

required

Ensures the contract is managed effectively,

within budget and according to company

policy

Manage the development of the Annual

Asset Management Budget and implement

this as a tool to control expenditure during

the financial year

All capital expenditure approved in

accordance with authorization policies and

procedures

Financials meet or exceed budget

Operating costs for the contract are

at or below budget

Timeliness and accuracy of financial

reporting

Occupational Health Safety and

Environment (OH&S)

• Drives a culture of Zero Harm. Provides a

safe working environment for staff and

subcontractors at all sites by ensuring that

Spotless occupational health and safety

standards are upheld

• Ensures a safe and hazard free workplace

environment by reporting and managing health

and safety hazards

• Ensure all activities comply with relevant

acts, legal requirements and ethical standards

Promote and support continuous improvement

of safety practices through the services

• Compliance to a personal safety

action plan

• Zero Harm compliance

• Completion and submission of safety

observations

Subcontractor Management

• Effectively manages subcontractor activities

associated with the contract.

• Audits subcontractors to confirm they adhere

to Spotless environment and OH&S policies

• The Spotless general induction and

the site specific inductions completed for

by all subcontractor technicians

• Zero incidents during the

subcontracted works

• Subcontractor delivering works and

services associated with the contract

have been audited

Quality Improvement

• Support the Company’s commitment to

continuous quality improvement within scope of

the role

• Participate in the site quality

improvement programs

Participate in the evaluation and

implementation of quality improvement

activities

• Maintain continuing awareness of

outcomes of quality and efficiency

improvement activities through client or

Company sources

Operations

Oversee Site Soft Services operation, Procurement & Manage across large facility and take responsibility for the site.

Management and control of the soft service operation and budget management

Proactively manage quality of service and implement innovations with market trend.

Budget command, managing budgets and ensuring cost-effectiveness inputs.

Overseeing and agreeing contracts and maintaining strong working relationships with key stakeholders, and contractor

Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security.

Allocating and managing space between buildings ensuring that facilities meet government regulations and environmental, health and security standards.

Advising businesses on increasing energy efficiency and cost-effectiveness

Overseeing building projects, renovations or refurbishments.

Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.

Responsible for monitoring and reporting of service level agreements and key performance indicators.

Providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement.

Company: The Rain Tree Hotel

Designation: Housekeeping Manager

(From May 3rd 2013 to 2015 January)

Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.

Works with the Executive Housekeeper on routine cleaning programs including spring cleans.

Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.

Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.

Purchase, re-order and maintain housekeeping supplies and inventory.

Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.

Recruit, schedule and train all new housekeeping staff members.

Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.

Company: Ramee Group of Hotels

Designation: Assistant Housekeeping Manager

(From January 2010 to March 2013)

Performed inspections of rooms and common areas to ensure staff work quality.

Supervised daily housekeeping staff duties.

Assisted with hiring and selection process for new housekeeping staff members.

Worked closely with Housekeeping Manager to ensure hotel goals met.

Kept inventory supply list.

Completed monthly inventory audits.

Inspected staff grooming and uniform compliance and made corrections as needed.

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

Company: Taj Garden Retreat

Designation: Housekeeping Executive

(From June 2007 to November 2009)

Assigned the tasks of assisting housekeeping manager in planning activities and operation procedures of housekeeping activities

Responsible for handling housekeeping management tasks by following standard guidelines and procedures

Performed the responsibilities of implementing cleaning schedules and provide training sessions to the junior housekeeping staff

Handled the tasks of performance review activities for housekeeping staff appraisal

Assigned the tasks of overseeing cleaning activities and handling emergency situations.

Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

Company: Grand Hyatt (Dubai – Pre Opening Team)

Designation: Housekeeping Supervisor

(From February 2003 to January 2007)

Conduct Briefing, meetings with Housekeeping staff to discuss their job functions.

Inspecting the cleaning and servicing of guestrooms and public areas.

Approaching guests in an attentive, friendly, courteous and service-oriented manner.

Making sure that all Guest Rooms have appropriate supplies and linens in them.

Maintaining guest confidentiality at all times.

Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.

Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

Delegating work to meet business objectives and goals. Company: Oberoi Group of Hotel (Raj Vilas)

Designation: Housekeeping Assistant

(From May 2001 to June 2002)

Clean rooms, lounges and bathrooms by vacuuming, sweeping, mopping and washing.

Dust and polish furniture and ensure that bathroom supplies are replenished. Clean and maintain hotel common areas such as lobbies and sitting rooms Make beds and change linen on schedule or on when-needed basis. Gather dirty laundry and arrange for it to be taken to the Laundromat. Ascertain that each laundry bag is properly tagged when packed. Return appropriate laundry bag to guestroom when cleaned. Stock and maintain supply rooms and maintain contact with vendors to ensure consistent supply.

Assist guests with reasonable housekeeping requests and respond to their queries.

Personal Details:

Name : Chandru.K

Gender : Male

Date of Birth : 20th May 1978

Father name : Mr. K. Kumaran

Nationality : Indian

Languages : Tamil, English (Read, Write& Speak)

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief. Place: Chennai

Date:

Chandru.K

Reference:

1. Mr. Cedric

Operation Manager JLL (Jones Lang LaSalle)

Reach @ 996-***-****

2. Mr. Ebenezer

Executive Housekeeper Rezidor Group Kuwait

DECLARATION

Contact this candidate