Customer Service Representative

Jeanette Andersen

919-***-**** ******************@*****.*** Zebulon, NC 27597

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every person a positive and memorable experience. SKILLS

Computer skills with American Airlines

Painting

Multitask

Customer Service

Understanding Customer Needs

Responding to Difficult Customers

EXPERIENCE WITH AMERICAN AIRLINES

Customer Service Representative, American Airlines, July 2002-Current Raleigh, NC

Fielded customer complaints and queries, fast-tracking for problem resolution. Demonstrated excellent communication skills in resolving product and consumer complaints. Educated customers on special pricing opportunities and company offerings. Provided frontline customer support or assistance with product and service transactions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems.

Used proven techniques to de-escalate angry customers during check in and boarding times. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Worked to develop good customer relationships to encourage repeat business. Consulted with customers to resolve service and billing issues. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

PTA President, Knightdale Elementary, September 1992-May 1993 Knightdale, NC

Conducted meetings with the treasurer, secretary

Open house with parents

Cultural arts chairman to bring in events for children Painted cafeteria into a circus theme including a carosel Volunteer of the year

Organized end of the school year events.

Event Organizer, Knightdale Elementary, May 1992-July 1992 Knightdale, NC

Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.

Hired, trained and supervised volunteers and support staff required for events. Organized event facility, food and beverage selections. Tracked payments, balances and registrations for various events.

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