Adina Walters

**** ****** ***

Cary, IL *****

224-***-****

adzvlz@r.postjobfree.com

Professional Objective

To use my past skills and experience in Customer Service to perform excellent work for my employer.

Professional Experience

Radial E-Commerce

Melbourne, FL (Virtual FT Position) November 2020-Present

●Provided excellent customer service with multiple clients

●Knowledge of the Retail/Fashion Market/Upsold to customers during orders

●Computer software knowledge includes Salesforce, Epiphany System, COM Ordering System, Business Management, Amazon Connect, and Avaya Phone systemCustomer Service Representative

SykesAlpine Access September 2018-September 2020

Denver, CO (Work at Home)

●Provided excellent customer service in busy call center environment

●Worked with various Carriers and Marketplace Sellers to ensure customers received their packages

●Handled resolution calls and supervisor calls.

●Worked with Citrix, VCC and various tracking sites

Customer Service Representative July 2017- August 2018

Meijer (through NTI)

●Provided excellent customer service in a busy call center environment

●Trained in various Meijer Applications

Customer Service Representative July 2005-

Avis Car Rental, O’Hare Airport September 2009

●Assisted Preferred Customers in answering questions concerning business accounts.

●Handled multiple line phones, faxes, and ran reports on an hourly basis.

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Adina Walters

ER Registrar June 2001-

Lutheran General Hospital Park Ridge IL September 2004

Registered patients. Communicated with family members when required to do so

Worked closely with hospital coordinators in assigning both In and Out-Patient rooms.

●Maintained patient confidentiality rules and professional composure in a busy hospital setting.

Relevant Skills

Knowledge of MS-Word and Excel programs. I have worked in temporary assignments as Receptionist and Administrative Assistant.

Education

Maine East High School - diploma

Oakton College – Business Courses

OTHER:

Volunteer and Fundraiser – Crohn’s and Colitis Foundation of America, Arthritis Foundation

Volunteer (Parent) – Grammar and High Schools in Rolling Meadows and Cary, IL

References furnished upon request.

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