Mosun Helen Adekunbi

Wylie, Texas 702-***-**** adzvl7@r.postjobfree.com

BUSINESS ANALYST

A dedicated and experienced business analyst with over 22 years of analyzing the needs, problems and opportunities of a business and proposing solutions to improve its performance and achieve its goals. Skilled in using various tools and techniques to gather, validate and document business requirements, as well as communicate effectively with stakeholders at all levels. Proven track record of delivering successful solutions that meet the needs and expectations of the clients and the business. Seeking to leverage my skills and experience as a senior business analyst to help a company achieve its strategic goals and objectives.

TECHNICAL SKILLS, SYSTEMS, AND METHODOLOGIES

Operating System: Windows 11 Windows 10 MacOS Ventura (Version12) OS/ 400

Databases: Oracle Financial MySQL Microsoft SQL Server PeopleSoft

Modeling Tools: MS Visio Crystal Report Smart Draw Report Builder

Tools: MS Project MS Front Page MS Outlook MS Excel PowerPoint

Project Management Tool: Microsoft Project v2010 v2016 Clarity v15.8

Process Improvement Methodologies: Agile SAFe SDLC Waterfall Six Sigma Lean Six

Testing: Scrum UAT Regression Sanity Integration Web Validation/Verification

Other: Jira Rally SAP Sales Force HP Quality center HP ALM Kanban Scrum

AREAS OF EXPERTISE

Business Analysis Conducting Elicitation Meetings Requirement Gathering Quality Assurance and Process Improvement Process Mapping Business Process Modeling Project Management Market Research

PROFESSIONAL EXPERIENCE

CVS Health, Richardson, TX February 2008–September 2023

Senior Business Analyst

Conducted elicitation meetings utilizing process improvement methodologies (i.e., Agile, SAFe, SDLC, Waterfall, etc.,) to structure collaborative meetings involving business stakeholders, other projects teams and team members to receive valued input on project processes while working to resolve project issues. Engaged in PO sync meetings with business stakeholders and Project Manager to ensure gathered requirements and user stories satisfied project goals and objectives, and more.

Conducted elicitation meetings to gather software build and enhancements of application requirements.

Developed testable user stories based on gathered requirements.

Utilized project improvement methodologies (i.e., Agile, SAFe and Waterfall) to collect objectives during PI Planning sessions to streamline processes.

Participated in daily standup meetings to ensure there were no impediments that would hinder the progression of completing developed user stories and/or user story testing (UAT, Regression, etc.).

Participated in agile and scrum meetings with the business and IT to deliver the best solutions as prioritized by the company’s strategic and productivity goals.

Supported QA and IT teams during UAT and Regressions Testing for various projects (Adjudication Systems)

Conducted follow-up meetings with project stakeholders and other project team members to ensure next steps of project tasks that supports closure of the project tasks, milestones, and phases.

Successfully completed projects such as CMS Compliance Mandates, Medicare, Medicaid, Explanation of Benefits (EOB), Transition Fill (TF), CET file changes, Prescription Drug Event (PDE) and collaborated with internal and external teams to implement and evaluate program improvements.

Successfully completed multi projects using applications such as (RxCLAIM Adjudication, Eligibility, Adjustment, Reverse and Resubmit, PeopleSafe/Portal/IVR

Worked on medium to large RxCLAIM Adjudication Requirements to meet Business and Client needs.

Key Achievements:

Reduced Business Class 1 errors related to System and Automation defects by 10% year over year.

Contributed to the reduction of Application break fix budget by $1 million.

Delivered 97% of project Requirements on-time and on-budget for all projects assigned.

Contributed to the implementation of software releases with minimal system downtime, 98% reduction of current disruption of software releases.

Contributed to the reduction of Severity 1 & 2 application incidents by 30%.

Supported IS software releases and system defect resolutions.

Contributed to the reduction of IS Service warranty write-offs.

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ADDITIONAL RELEVANT EXPERIENCE

YSI Technologies, Las Vegas, NV

Senior Business Analyst

Utilized an Internet Self-Service (ITSS) web application, which expedited infrastructure and application access request from the user community to the YSI Helpdesk through a managed approval workflow, and enabled YSI to restrict users access to hardware, software, and applications. In addition, worked on the BPCS Security, which restricted users access to the system.

Assisted Project manager and Sr Business Analyst in creating and documenting project plan, risk assessment, and Work Breakdown Structure.

Interfaced between YSI, AIT, and the development team; Gathered high level business requirement through JAD sessions with YSI IT Director, AIT, and other vendors SME’s.

Generated and documented business requirement document (BRD) and functional requirement document (FRD) to meet client’s needs and project scope and goal.

Utilized UML methodology to map the business process by creating high-level workflow diagrams from scenarios and requirements elicited during the JAD sessions, Face-to Face, and Conference meeting.

Coordinated software development lifecycle for new developments: elicited for requirements, reviewed solution designs, generated Requirements Traceability Matrix to track status and progress of project and communicates requirements with client.

Engaged in requirements review meetings to obtain appropriate business sponsor approvals for all phases of new development.

In conjunction with the IT and QA team, generated system specification and User Acceptance Testing documentation.

Facilitated face-to–face interviews with YSI director and Tier 2 team to gather Incident Management requirements to generate Incident Management documentation usable for Tier 2 Team.

Translated clients’ business problems into functional and information requirements and identifies alternative business design options/solutions to resolve problems, meet requirements and respond to changes in corporate human resource and Security policies, directives, and procedures.

Worked with Project Manager and Sr Business Analyst in creating timelines for project, work breakdown, and preparing Statement of Work (SOW) and accountable for the gathering, analyzing, documenting, and management of requirements for projects and/or initiatives.

Assisted the Project Manager in performing risk management, assessing risk elements, and conducting risk assessment meetings with clients to identify the risk associated with projects.

CheckFree Corporation, Owings Mills, MD

Quality Assurance Analysts

Worked as a Quality Assurance Analyst with responsibilities of ensuring clients deliverables are within total quality management limits and standards by creating test plans, selecting /generating test data, executing test cases, and tracking issues through to resolution while assisting the organization to implement QA standards and best practices.

Key Achievements:

Utilized Treasury management software applications which encompasses Recon Plus for windows, Recon Plus for Trade, Recon Select and Account Receivable Matching Types of testing done Includes Unit testing, Functional testing,

Positive and Negative testing, Configuration testing, Benchmarking, Regression testing, Exploratory testing, and Parallel testing.

Tested products for validity of results, accuracy, reliability, and conformance to established standards.

Contributed to the product development cycle, including customer input determination and in-house redevelopment process.

Created and managed test plans using QA Director

Tested life cycle from designing and planning through execution of the software on a wide range of platforms.

Executed tests/bugs reporting.

Develop, maintain, execute, and Validate test plans to ensure the functionality represented in the requirements delivered.

Documented and analyzed test results and recommended corrective action when applicable.

Log defects in detailed, understandable, and reproducible manner, tracking all defects through to closure.

Work closely with Project Managers and Technical Analysts to understand client system setup and plan design.

Contributed to setting up standard Quality Assurance templates, processes, standards, and guidelines.

TEK Systems, Baltimore, MD

Network Support Engineer

Key Achievements:

Responsibilities includes, troubleshooting all client hardware and software issues.

Troubleshoot network connectivity issues: both for local and remote users.

Responsible for the notification of the proper teams during critical situations (office outages, application outages, etc.)

Perform Network Administration tasks including creating, editing, and deleting user (NT) and e-mail accounts (Netscape 4.x), and managing network shares.

Monitor calls from team members to ensure that users are receiving proper technical and customer support.

Maintain communication with other groups to ensure that proper flow of information between groups is occurring to better serve clients.

Monitor team and engineer’s personal queues to ensure that callbacks are made, and those customers’ issues are resolved in the timeliest manner possible.

Act as single point of contact for administration and functional support for Teamtrak, Ontrak and Account Management system (AMS)

Provided technical support to network system users and all other related in-house functions.

Nations Bank, Baltimore MD

Customer Service Specialist

Key Achievements:

Ensured efficient and satisfactory customer service. Help customers with their banking needs such as deposits, withdrawals, bond ordering, traveler’s checks, and loan payments. Responsible for balancing tellers cash draws. Ensure that customers are treated with respect and provided excellent customer service. Assist customers with our current banking products and issues.

Prompt, polite, and friendly customer service. Promote and explained all financial services to customers.

Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsements, and enter deposits into the computer system accurately.

Cash checks and process withdrawals; pay out money after verification of signatures and customer balances.

Balance cash drawer daily and compare totals with the computer totals, report discrepancies to the supervisor, as necessary.

Knowledgeable and able to cross-sell products, greet customers, and help answer customer inquiries over the phone.

Provided Front line customer service assistance in opening accounts, and any needs customers may have regarding their accounts.

Provided information about service fees, quoting rates, opening, and closing accounts, counseling customers on their banking needs and FDIC issues and limits.

Provided customers with services including overdraft transfers, CD renewals, and maintenance on existing accounts, and information on IRA policies and laws.

Responsible for encoding errors, selling, and cashing bonds, Visa/Debit card information, and resolving customer issues.

EDUCATION

Bachelor of Science (BS) in Economics

Minor in Business Law

Suffolk University, Boston MA

CERTIFICATIONS

Microsoft Certified Systems Engineer MCSE

Microsoft Certified Professional + Internet MCP+ Internet

Microsoft Certified Product Specialist MCPS (MS NT Workstation 4.0)

Six Sigma (Green Belt)

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