Customer Service Business Development

Financial Client Advisor — JP Morgan Chase Bank - June 2000 to August 2013

* Served as a liaison to respond to bankers and customer concerns to resolve/research

problems.

* Process credit applications interview prospective applicants for credit/credit line

increase.

* Proven track record of sales management and minimizing bank losses and solicitation/

sales.

* Investigate and resolve customer’s inquiries concerning fees, billing and credit rating.

Commercial Account Representative - MCI/WorldCom — September 1995 to

March 2000

* Resolved customer’s inquires on incorrect billing and collected 3 million dollars

monthly.

* Plan coordinate and implement various order for long distance/local services for frame

relay.

* Analyze and review reports to recommend approval for circuit design on

telecommunication.

* Interface with various departments to schedule and install these circuits system.

Profile

* Experienced professional with a successful career in banking in management of

accounts in business development.

¢ Aneffective manager of accounts with skills necessary to direct, train and sale

* Excellent interpersonal, analytical and proactive approach has resulted in

capturing numerous accounts and expanding client base with professional sales/

customer service skills.

* Self-starter high level of communication and retention of accounts.

* Demonstrated skills in public presentation and ability to interview applicants.

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