Customer Service Representative
Resume:
Tia DaSilva
Allentown, PA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Integrity Staffing Solutions - Bethlehem, PA
January 2022 to Present
Assist customers with technical issues they experience with their devices, to process orders, take payments and schedule/complete callbacks. I am also a senior agent on the floor to assist other agents who may need help with their customer’s inquiries. Trimmer
Ingram Content Group - Breinigsville, PA
July 2021 to August 2022
Hand cut covers/make book covers
CSR - Customer Service Representative/ Sales Rep
Optum Services Inc - Allentown, PA
August 2017 to February 2021
• process payments
• go over claims with members and providers
• web support
• sell health insurance and prescription drug plans to Medicare eligible members Fulfillment Associate
Amazon Warehouse - Breinigsville, PA
2015 to 2017
-packaging orders to be shipped out to customers
-collecting various items that customers have placed orders for throughout the warehouse
-personally wrapping orders that customers wished to have wrapped before delivery
-organizing customers? orders to be packed and shipped to customer Customer Service
CATALYST 360 - Allentown, PA
2014 to 2015
-inbound call center rep for AARP members with Medicare Supplement plans thru United Health Care
-Processing premium payments
A1-locating claim statuses and explaining explanation of benefits to both insured members and providers. Assembler
Rea- deeming Beauty - Bethlehem, PA
2013 to 2014
Assembling product (Beauty Blenders) into the assigned canister to prepare for shipping. Data Entry
FFC - Bethlehem, PA
2012 to 2012
-Review customer insurance policies making sure all info was accurate and up to date.
-Update policy numbers on accounts to ensure policies where processed correctly. Customer Service Representative
Synchronoss (AT&T) - Bethlehem, PA
2011 to 2012
-Confer with customers by telephone to provide information about products or services, complete pending orders, cancel orders, or obtain details of complaints to escalate to supervisor.
-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-Review insurance policy terms to determine whether a particular loss is covered by insurance or is the customer still within the warranty period.
-Resolve customers' service complaints by processing an exchange for merchandise, or refunding money.
-Activated phones for customers and also tracked them to give a delivery date or an estimated time of delivery.
Technical Support Representative
T-Mobile - Allentown, PA
2009 to 2010
-Provide client support and technical issue resolution by phone in a high volume call center.
-Identify, analyze, troubleshoot and resolves problems with the aim of satisfying the customers need quickly and intelligently.
-Diagnose problems accurately and work to find appropriate solutions in a timely manner.
-Proactively look to offer prevention solutions to eliminate re occurrence of problems through trend analysis and problem reviews.
-Cognizant of all known service outages and maintained awareness of all maintenance / software product changes that would affect customers.
Sales Associate
Circuit City - Allentown, PA
2007 to 2009
-Describe merchandise and explain use, operation, and care of merchandise to customers
-Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
-Prepare sales slips or sales contracts.
-Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
-Maintain records related to sales.
-Demonstrate use or operation of merchandise.
Sales Associate/Customer Service
Office Depot - Whitehall Township, PA
2006 to 2007
-Greet customers and ascertain what each customer wants or needs
-Compute sales prices, total purchases and receive and process cash or credit payment.
-Answer questions regarding the store and its merchandise.
-Place special orders or call other stores to find desired items
-Stock shelves, and mark prices on shelves and items
-Issue receipts, refunds, credits, or change due to customers. Retail Associate
Joyce Leslie - Whitehall Township, PA
2005 to 2006
-Assist customers by providing information and resolving their complaints.
-Process merchandise returns and exchanges.
-Receive payment by cash, check, credit cards, or automatic debits.
-Maintain clean and orderly checkout areas and complete other general cleaning duties. Education
High school diploma
William Allen High School - Allentown, PA
September 2002 to June 2006
Skills
• 50 wpm (Less than 1 year)
• Clerical (Less than 1 year)
• Excel (Less than 1 year)
• Outlook (Less than 1 year)
• PowerPoint (Less than 1 year)
• Technical Support
• Help Desk
• Network Support
• Desktop Support
• Sales support
• Software Troubleshooting
• Operating Systems
• Microsoft Windows
• Medical terminology
• Communication skills
• Customer service
Additional Information
Skills: Typing 50 wpm, Communication, Clerical, Sales, Tech Support, Computer Software (Microsoft, Outlook, Excel, PowerPoint), Internet knowledge.
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