Tia DaSilva

Allentown, PA *****

adzvl1@r.postjobfree.com

+1-484-***-****

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Integrity Staffing Solutions - Bethlehem, PA

January 2022 to Present

Assist customers with technical issues they experience with their devices, to process orders, take payments and schedule/complete callbacks. I am also a senior agent on the floor to assist other agents who may need help with their customer’s inquiries. Trimmer

Ingram Content Group - Breinigsville, PA

July 2021 to August 2022

Hand cut covers/make book covers

CSR - Customer Service Representative/ Sales Rep

Optum Services Inc - Allentown, PA

August 2017 to February 2021

• process payments

• go over claims with members and providers

• web support

• sell health insurance and prescription drug plans to Medicare eligible members Fulfillment Associate

Amazon Warehouse - Breinigsville, PA

2015 to 2017

-packaging orders to be shipped out to customers

-collecting various items that customers have placed orders for throughout the warehouse

-personally wrapping orders that customers wished to have wrapped before delivery

-organizing customers? orders to be packed and shipped to customer Customer Service

CATALYST 360 - Allentown, PA

2014 to 2015

-inbound call center rep for AARP members with Medicare Supplement plans thru United Health Care

-Processing premium payments

A1-locating claim statuses and explaining explanation of benefits to both insured members and providers. Assembler

Rea- deeming Beauty - Bethlehem, PA

2013 to 2014

Assembling product (Beauty Blenders) into the assigned canister to prepare for shipping. Data Entry

FFC - Bethlehem, PA

2012 to 2012

-Review customer insurance policies making sure all info was accurate and up to date.

-Update policy numbers on accounts to ensure policies where processed correctly. Customer Service Representative

Synchronoss (AT&T) - Bethlehem, PA

2011 to 2012

-Confer with customers by telephone to provide information about products or services, complete pending orders, cancel orders, or obtain details of complaints to escalate to supervisor.

-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

-Review insurance policy terms to determine whether a particular loss is covered by insurance or is the customer still within the warranty period.

-Resolve customers' service complaints by processing an exchange for merchandise, or refunding money.

-Activated phones for customers and also tracked them to give a delivery date or an estimated time of delivery.

Technical Support Representative

T-Mobile - Allentown, PA

2009 to 2010

-Provide client support and technical issue resolution by phone in a high volume call center.

-Identify, analyze, troubleshoot and resolves problems with the aim of satisfying the customers need quickly and intelligently.

-Diagnose problems accurately and work to find appropriate solutions in a timely manner.

-Proactively look to offer prevention solutions to eliminate re occurrence of problems through trend analysis and problem reviews.

-Cognizant of all known service outages and maintained awareness of all maintenance / software product changes that would affect customers.

Sales Associate

Circuit City - Allentown, PA

2007 to 2009

-Describe merchandise and explain use, operation, and care of merchandise to customers

-Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

-Prepare sales slips or sales contracts.

-Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

-Maintain records related to sales.

-Demonstrate use or operation of merchandise.

Sales Associate/Customer Service

Office Depot - Whitehall Township, PA

2006 to 2007

-Greet customers and ascertain what each customer wants or needs

-Compute sales prices, total purchases and receive and process cash or credit payment.

-Answer questions regarding the store and its merchandise.

-Place special orders or call other stores to find desired items

-Stock shelves, and mark prices on shelves and items

-Issue receipts, refunds, credits, or change due to customers. Retail Associate

Joyce Leslie - Whitehall Township, PA

2005 to 2006

-Assist customers by providing information and resolving their complaints.

-Process merchandise returns and exchanges.

-Receive payment by cash, check, credit cards, or automatic debits.

-Maintain clean and orderly checkout areas and complete other general cleaning duties. Education

High school diploma

William Allen High School - Allentown, PA

September 2002 to June 2006

Skills

• 50 wpm (Less than 1 year)

• Clerical (Less than 1 year)

• Excel (Less than 1 year)

• Outlook (Less than 1 year)

• PowerPoint (Less than 1 year)

• Technical Support

• Help Desk

• Network Support

• Desktop Support

• Sales support

• Software Troubleshooting

• Operating Systems

• Microsoft Windows

• Medical terminology

• Communication skills

• Customer service

Additional Information

Skills: Typing 50 wpm, Communication, Clerical, Sales, Tech Support, Computer Software (Microsoft, Outlook, Excel, PowerPoint), Internet knowledge.

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