Anna Geiman

**** ******* **** ** *** F

Winter Park Fl 32792

689-***-**** / adzvkj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS: Exceptionally organized individual with administrative assistant experience. Seeking to advance my career as an Office Administrator, offering a proven ability to take initiative, and follow-through skills to handle administrative tasks in a professional manner.

EXPERIENCE:

Program Director / Nonprofit Experience / Customer Service / Human Resources / Counseling / Facilitating groups 15+ / Public Speaking

Vibrant Emotional Health - Counselor Crisis Intervention Counselor - 6/13/2023 –7/24/2023-training

Vibrant Emotional Health - Counselor Crisis Intervention - 5/16/2023 –5/30/2023-training Provided follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors. Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress. Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services. Manage interactions to ensure an appropriate level of support is provided in an efficient manner. Adhere to policies & procedures for each service offered by the program. Accurately and efficiently document client interactions. Meet or exceed established key performance indicator goals. Utilize telephone, SMS texting, and/or web chat to interact with clients. Other duties as assigned.

Rego Park Counseling LLC - Counselor {Primary} - 10/1/2021 – 4/24/2023 Facilitated group and individual sessions, encouraging clients to express themselves and to develop insights into problems. Guided clients in developing skills and strategies to better manage their issues. Assisted in overcoming chemical and emotional dependencies using RP model and education on methods that aid in stress reduction, assertiveness training and motivational interviewing. Assisted with translation and explanation of important documents. Provided advocacy to ensure the well-being of bilingual clients. Provided with emotional support and active listening. Provided with CM and CA upon request. Coached to become a counselor.

Met Council Jewish Organization of Poverty AWARDS CALLERS - 7/7/20 – 9/9/2021. Remote worker -Bilingual – Russian, Outreach calls, Covid-19 Crisis Call Center 50+ calls.

Bensonhurst Senior Citizen Center - Program Director - 11/1/2019- 6/30/20 Initiated and set goals for programs according to the strategic objectives. Planned the programs from start to completion involving deadlines and processes. Discussed program developments and approval of budgets and operations. Provided information about programs available to potential clients and encouraged their participation.

Rego Park Seniors Club {Senior Center} - Social Worker - 12/19/2018- 10/25/19

Assistance with concrete services. Greet and meet members daily. Collateral calls to the insurance companies for the participants to receive the necessary equipment {DME} and/or necessary service needed. Assistance with explanation of participant's benefits and entitlements. Assistance with placing calls to various transportation companies that provide transportation which includes the following: requesting and assigning participant and accompanying or redirecting to the right vehicle. Performed daily routine clerical tasks: fax, copy, and overall information, taking messages. Submit statistics of the participating parties and orally report them to the supervising and kitchen staff on a day-to-day basis. Provide participants with outreach calls on daily attendance or absence from the program. Provided advocacy to ensure the well-being of bilingual clients. Submit care plans and write progress notes timely fashion. Provide case assistance and management {as needed}. Provide the participants with emotional support and active listening. Corroborate with the supervisor for the client to be provided with maximum assistance to take care of their problem or concern.

Mercy Drive Inc. - Caseworker - 3/2018--5/2018 Maintained assigned caseload under OPWDD. Monthly contact with families on service provision Coordinated with DSP {Direct Service Professional} and individual to assign the case and maintain database with Individual information and the assigned DSP and required documentation due dates. Coordinated with the MSC {Medicaid Service Coordinator} to provide services to individuals and collect data and documentation. Maintained open and positive communication with individual families and MSC. Collaborated with the supervisor for the client to be provided with maximum assistance in taking care of their children with disabilities.

Care Counseling Center - Counselor - 11/2015-07/2017 Facilitated group and individual sessions, encouraging clients to express themselves and to develop insights into themselves and their relationships as well as problems. Guided clients in developing skills and strategies to better manage their issues. Assisted in overcoming chemical and emotional dependencies using RP model and education on methods that aid in stress reduction, assertiveness training and motivational interviewing. Submitted treatment plans in a timely manner as well as documented the current progress of the patient. Assisted with translation and explanation of important documents. Provided advocacy to ensure the well-being of bilingual clients. Provided with emotional support and active listening. Provided with CM and CA upon request.

EDUCATION:

CASAC-T certificate obtained 2021-present. MSW -2010

Touro College, NY- BA – Psychology 2008