Sayoni Bhattacharya, MBA

Business Analyst

+1-820-***-**** adzvki@r.postjobfree.com linkedin.com/in/Sayonibhattacharya Toronto SUMMARY

Experienced Retail Banking Business analyst with proven experience supporting the development and delivery of different programs and initiatives including agile projects and an efficient trainer. Adept at working in a team and committed to delivering results with excellence. Proven ability to multitask and adapt in a fast-paced environment with competing priorities and deadlines. EXPERIENCE

Consultant USA, California

Magelli Office of Experiential Learning (Partnership with Carle Illinois College of Medicine)

2023 - Ongoing

- Provide strategic advice and recommendation to clients in research for developing a new health care device.

- Conduct market research, detailed reporting, and analysis to identify growth opportunities and improve business performance.

- Develop a go to market strategy to support client decision-making.

- Conduct surveys for cost effective pricing with doctors and other healthcare workers. Business Analyst Halifax, Canada

Capgemini (RBC Life Insurance Company) 2021 – 2022

- Analyze business process gaps and identify solution alternatives and guidance to business and IT stakeholders for selecting the best solutions for closing the gaps expediently.

- Updating and maintaining all process documentation regarding Client requests on their insurance.

- Worked closely with the client, QA teams, and team leads to create test cases and gave feedback on SOP to improve the process.

- Worked as a part of the project team and acted as a bridge between end-users by creating JERA tickets.

- Performed requirement gathering and convert them into user stories, align them with business needs in an agile environment, and participate in sprint grooming sessions with internal team members. Credit Analyst

Go Easy Limited

- Responsible for BRD and Configuration of purchase requisition and purchase orders, release strategies, and preparing test cases.

- Consistently analyze business issues and identify opportunities to implement improvements and support business enhancements for SAP users.

- Provide advice, assistance, and expertise in resolving functional problems using sound communication and analytical skills.

- Introduction different offices in a support capacity and work closely with the Service Provider and SAP Service

- Management to introduce new modules, system upgrades, and system enhancements by participating in UAT testing. Conduct SAP MM process configuration changes for approved change requests. Customer Relationship Officer

Business Development Bank of Canada

Halifax, Canada

2019 - 2021

Halifax, Canada

2018 - 2019

- Following up with the teams to validate day to day banking for our clients at retail level and small business levels.

- Working with account managers in expanding offering to new target markets along with compliance to regulatory standards.

- Reviewing the latest financial statements of my business center’s portfolio to identify the opportunities and challenges and created letter of offer and validated the same along with administration tasks.

- End to end delivery from creating letter of offer till disbursement.

- Analyzing the credit grids with the client and providing sound financial advice. Senior Associate, Banking and Financial Services Halifax, Canada Capgemini Limited 2017 - 2018

- Responsible for analyzing business problems and developing, implementing, and monitoring system enhancements to enhance functionality and maximize the effective use of the SAP software for clients.

- Design and develop user-friendly training material and deliver the training across the country for over 100SAP end-users. Deputy Manager Bangalore, India

Axis Bank 2011 - 2017

- Met clients and provided impeccable investment advice based on their investment needs and provided the best financial plan suited to their requirements and helped in account opening and documentation.

- Manage and performed task by gathering requirement, converting in user stories and product requirements Responsible for analyzing business problems along with developing, implementing, and monitoring system enhancements to enhance functionality and maximize the effective use for clients.

- Lead operational and technical tasks as assigned to identify all potential problems and how to solve them.

- Communicated issues and risks to management and Provided support to the department to ensure timely completion.

- Managed and Liaises client and internal stakeholders to validate, analyze, and document the requirements in the form of user stories Matched the business requirements with the correct Test Scenarios,

- Test Cases and prepared the Test steps and all the possible variant Performed and conducted Unit testing, Integration testing, regression testing and UAT User Acceptance Test).

- Conducted weekly, fortnightly, and monthly review meetings for process improvement and updated the Manager on day-to-day activities and status and the effects of the review meetings. EDUCATION

Master of Business Administration

University of Illinois, Urbana Champaign, USA

2023

Canadian Investments Funds Course (IFSE)

Certified, Canada

2021

Bachelor of Arts, English Honors

Banaras Hindu University, India

2009

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