Mohammad Asif Ali Dewan

Doha Metropolitan Area

adzvj9@r.postjobfree.com +974-********

linkedin.com/in/asif719

Summary

Over 10+ years of experience in different field like customer manager, logistics, foreign remittance, Bangladesh electronic fund transfer network (BEFTN),nostro a/c and reconciliation, central bank reporting,foreign trade and Aviation (ground service)

Experience

Senior Customer Service Agent

Qatar Airways

Oct 2022 - Present (4 months)

• Supervises staff to work during all flights to ensure standard of service quality is maintained.

• Plans, organizes and controls all aspects of daily flight.

• Handles special situations like delays and over sales. Ensures that customers at check-in, gates and transfers are looked after and alternative solutions are provided aligned with QR policy.

• Maintains Qatar Airways professional image by adhering to all applicable grooming policies.

• Assists the passenger at all times by providing the best services with a smile 100% of the time.

• Deals with minor complaints from passengers and escalates to supervisors where appropriate.

• Rebooks passenger’s flights due to misconnection, cancellation or flight delays.

• Makes prior arrangement for any group check-in with regards to their boarding passes, tagging of bags.

• Organizes check-in counters and coordinates documentation issues.

• Provides proactive service to passengers prior to check in such as managing queues, removing old baggage tags, handling denied boarding passengers, staff passengers, helping families, identifying those with special needs and code share passengers.

• Initiates boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation to assist a safe on time departure of QR flights.

• Delivers an efficient service at Transfer Desks for arriving QR passengers who are connecting. Verifies baggage details that are recorded in departure control system prior to checking in passengers. Ensures that transfer passengers are processed accurately and expeditiously.

• Ensures that all pre-post flight activities are completed within the specified time frame.

• Assists the Duty Managers, Duty Officer and Duty Supervisors with daily, weekly and monthly reports including invoice control

Customer Services Agent

Qatar Airways

May 2019 - Oct 2022 (3 years 6 months)

Responsibilities :

1) Provide face to face service to Qatar Airways passengers and deals with their different needs. 2) Answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance. Mohammad Asif Ali Dewan - page 1

3) Provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check- in counters and are handled efficiently.

4) Ensure that passengers' identification are verified and checked such as passport validity and relevant visa depending on destination.

5) Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of QR flights.

6) Deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. Issue boarding cards and meal vouchers where applicable.

First Executive Officer

National Bank Limited

Jun 2011 - Apr 2019 (7 years 11 months)

Worked at foreign Trade & Central Bank Reporting Unit. Supervising Foreign Trade & Central Bank Dashboard : online import monitoring system,

Online inward remittance monitoring system,

TM form monitoring system,

online export monitoring system & related reporting to Central Bank Reporting of Foreign Direct Investment ( FDI ) to Central Bank Query from branch related to Dashboard and give proper solution

*Responsible for TT processing, monitoring, supervision and other related works of Exchange companies such as-Trans-fast remittance LLC USA, Al Muzani Exchange Co KSC Kuwait, Habib Qatar Int'I Exchange Ltd. Qatar.

* Issuance of pay order / BEFTN and monitoring of payment of pay order / BEFTN (allExchange Companies) and Balancing of PO / BEFTN.

*Aut advice posting of NBL Branches- Bishwanath,Dagonbhuiyan, Dhanmondi, Imamgonj, Kadamtali, Lake Circus, Maijdee Court, New Eskaton, Singair SME, Zinda Bazar.

*Any other job as and when required

1. Nostro A/C & reconciliation ( Treasury)

2. Cover Cover fund processing & monitoring for all Exchange Company except Western Union and send Cover Fund confirmation.

3. Look after balance of all Exchange Houses with FAD 4. Auto advice posting of NBL Branches

5. Preparation of Daily Exchange Position for Remittance section & send it to Treasury Back Office Section

6. Daily EFT Processing as alternative user

Logistic Executive,Supply Chain

Huawei

Dec 2010 - May 2011 (6 months)

"Grameenphone GSM Network SWAP Project" all over Bangladesh. Mohammad Asif Ali Dewan - page 2

Project Includes:

- 7000+ BTS sites SWAP,CS & PS Core Network Swap & MW Swap Job Responsibilities:

• Manage the internal supply chain to achieve end result.

• Proactively identify, track,monitor and manage risk, where required provide quick solution.

• Meets Huawei business objectives, in terms of revenue, growth and profit.

• Perform presentation weekly,monthly Meetings for the project with Project Manager,Director and Supply Chain management buddies.

• Supervise & motivate subcontractor team members to influence them to take positive actions and accountability for their assigned work.

• Providing training and mentor-ship to subcontractors & warehouse team & manage them.

• Maintain Liaison with Grameen Phone Warehouse,Implementation team & MEC(Huawei) warehouse Customer Manager

Grameenphone Ltd

May 2008 - Sep 2010 (2 years 5 months)

- Providing accurate customer service for inbound contacts

- Maintaining proper QA guidelines for customer service

- Maintaining target adherence level for availability

- Meeting weekly/monthly KPI

- Maintaining improvement databases for various targets

- Making outbound calls for high-profile clients

- Assisting team members in managing duty roster

- Attending monthly strategic meetings with team leader Education

Northern University Bangladesh-NUB

Master of Business Administration (M.B.A.), Management Information Systems-MIS 2012 - 2013

COMPLETED

American International University Bangladesh-AIUB

Bachelor of Business Administration (BBA), Human Resources Management 2006 - 2010

Dhaka City College

Higher Secondary School Certificate (H.S.C), Business Studies 2003 - 2004

Udayan Bidyalay

Secondary School Certificate (S.S.C), Science

1990 - 2002

Mohammad Asif Ali Dewan - page 3

Licenses & Certifications

Office Application - Improvement Training Center

GOV-0310654

Prevention of Anti Money Laundering & Combat Financing - National Bank Training Institute

Foundation Course for Junior Officer ( General ) - National Bank Training Institute Reporting on Foreign Exchange Transaction to Bangladesh Bank - BAFEDA Foreign Direct Investment & External Debt Reporting to Bangladesh Bank

(Central Bank) - Bangladesh Bank Training Academy

Dangerous Goods Category 9 - Qatar Airways

Issued May 2021 - Expires May 2023

General Security Awareness Training - Qatar Airways Issued Apr 2022 - Expires May 2023

Hub Customer Handling - Qatar Airways

Issued May 2021 - Expires May 2023

Altea Customer Management - Qatar Airways

Aviation Security Awareness - Qatar Airways

Skills

Customer Support • Customer Satisfaction • Time Management • Remittance Processing • Nostro Reconciliation • Problem Solving • Banking • Customer Service • Supply Chain Management • Business Planning

Honors & Awards

Nominated Best Employee for The month of June 2008 - Grameen Phone Ltd. Jun 2008

Mohammad Asif Ali Dewan - page 4

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