SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND

TRAINING

CHASSITY

RIVERA

adzvj8@r.postjobfree.com

267-***-****

Mount Laurel, NJ 08054

Hard-working and currently attending Community College of Philadelphia, with 3+ years of work experience. Frequently praised as detail-oriented by my peers & I can be relied upon to help your company achieve its goals.

• Upbeat and Positive Personality

• Understanding Customer Needs

• Order and Refund Processing

• Collaborative Environments

• Safe Work Practices

• Quality control

• Heavy lifting

• Merchandise restock

ORDER PICKER/ WALMART 12/2022 to 03/2023

CHASSITY RIVERA - Mount Laurel, NJ

• Fulfilled orders quickly to accomplish challenging daily objectives.

• Selected products and items from shelves and pallets for customer orders. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

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• Picked up heavy objects using proper lifting techniques to avoid personal injuries. CUSTOMER SERVICE ASSOCIATE 09/2021 to 12/2022

The Home Depot - Philadelphia, PA

Built sustainable relationships and trust with customer accounts using open and interactive communication

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Referred unresolved customer grievances to designated departments for further investigation

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Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints

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Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions

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Recommended improvements in products, services or billing methods to prevent future problems

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• Assisted with new hire orientation and employee training

• Responded quickly to meet customer needs and resolve problems Conferred with customers by telephone or in-person to provide product or service information.

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COUNSELOR 06/2017 to 08/2019

Christian Summer Institute - Philadelphia, PA

Conducted team meetings with staff on frequent basis to discuss caseloads and goals

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• Utilized diverse interventions and counseling methods to model coping skills

• Assisted youth in accessing housing, employment and other basic needs

• Responded to crisis situations to handle severe mental health and behavioral issues. Community College Of Philadelphia - Philadelphia, PA Some College (No Degree)

Business Management

GPA: 3.5, Roll Perfect Attendance Award

Contact this candidate