Customer Service Representative
Resume:
DAIRYAL CARTER
**** ******** ***. ********, ** **001
adzvj5@r.postjobfree.com
PROFESSIONAL SUMMARY
My objective is to pursue a position as a Patient Access Representative. I am enthusiastic about ensuring patients receive extraordinary customer care by making sure I am able to meet their needs and offer solutions. I will be diligent by obtaining authorizations, scheduling appointments, and other administrative tasks that may be needed. My strengths are being detail oriented, hardworking and skilled in building relationships
EDUCATION
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EXPERIENCE
Blue Cliff College Online
Medical Office Administration Diploma - May 2021
Christ First Christian Academy,
Diploma
New Orleans, LA - May 2019
Divine Purpose Home Care CNA Certification
Terrytown, LA CNA - May 2012
KEY SKILLS
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8+ Years of Customer Service Experience
Proficient in Microsoft Word, Excel, And Outlook
Epic
Communication Skills
Organization Skills
Multitasking Skills
Flexibility
Teamwork
04/2022-07/2023
Ochsner Health-Endocrinology
Medical Assistant
•Maintain patient’s records
•Pre authorization for medical insurance
Prepared examination room for physicians and nurses
•maintained phone lines outbound, and inbound calls
•messaged patients on portal for physicians and nurses
•records patients vitals and symptoms
•blood pressure and oxygen level &pulse
03/2020- 04/2022 part time
Ochsner Health - Patient access representative
•Greeting guests upon arrival and making them feel welcomed.
•Administering check-ins and check-outs.
•Providing front desk services to guests.
•taking care of administrative duties.
•Delivering mail and messages.
•Processing guest payments.
03/2019 -03/2020
Ochsner health, environment service aid
•Perform cleaning of patient rooms and hospital units,
• stock and maintain storage rooms,
• assisted guests with their needs while in their rooms.
•help transport patients when needed around the hospital.
12/2015 - 3/2019
Holiday Inn Express-New orleans LA
Guest service representative
•Provided Excellent customer service
•Processed all sales transactions accurately and in a timely manner.
•Perform all check-in and check-out tasks
•Helped customers select products that best fit their personal needs.
•Provided training to new associates.
•Responsible for all open and closing procedures and various administrative
01/2017 - 11/2018
Intercontinental Hotel – New orleans, LA
Guest service representative
•Greeting guests upon arrival and making them feel welcomed.
•Administering check-ins and check-outs.
•Providing front desk services to guests.
•Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
•Processing guest payments.
11/2011 – 7/2016
Taco Bell- New Orleans, LA
Shift manager
•Assist customer complaints and/or concerns in a friendly manner while still enforcing company principles and maintaining professionalism
•Ensure everyone follows the company's guidelines, policies, and procedures.
Responsible for delivering outstanding customer service, assigning duties, development of team members, inventory management, labor and cash handling.
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