Technical Support Scrum Master

MIGUEL SANDOVAL

Systems Analyst Systems Support Specialist Technical Support

SUMMARY

I am a Systems Engineer, Graduated and I have more than 18 years of experience working in the area of IT Support and IT infrastructure, Warehouses, PCP strategic planning, Foreign Trade, Logistics and Customer Service. My greatest virtue when addressing a problem is having the ability to analyze the problem that prevents the objectives and goals of the organization from being achieved. Through the use of technological solutions, to be able to develop them and implement solutions or tools that allow them to be achieved. Being the perfect mediator at all business levels to demonstrate, implement, train and monitor and control new technologies that favor the organization. I have the SMC™ Scrum master Certification, which I always apply favorably since it gives me another perspective on how to approach the problem and be able to solve it in an agile way to meet the objectives set.

I am currently looking for a new job opportunity that allows me to contribute to the organization, as well as grow professionally. EXPERIENCE

Systems Analyst - Inversions Paem Sac, 08/2020 - Current INDUSTRIAS ALIMENTARIAS SAC - Lima, Peru

• Strong organizational and time management skills, able to prioritize tasks effectively

• Install / uninstall software for desktops and laptops.

• Leader and administrator of 3 business implementation projects ERP SAP BO (GER), GACI (ARG), Gesnet (PER), IBM ERP

• Operating system migration (Windows Server 2014)

• Analyzed the current infrastructure of the parent company and subsidiaries evaluating new technologies, including virtualization, data management and software distribution, to redesign IT operations and reduce the total cost of organization

• Thanks to the management of the SAP BO project, they were reduced by 150k, replacing unnecessary labor as well as promoting and reinforcing

"know how" and cutting external consultancies

• Troubleshot program and system malfunctions to restore normal functioning.

• Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.

• Performed cost-benefit analysis on potential system upgrades to support purchase decisions.

CONTACT

Address: Lima, 011 Peru

Phone USA: 011 51-955******

Phone PER: +51-955******

Email: *********@*******.***

SKILLS

• Analysis of data

• Technical support

• Personnel management

• Agile Project Management

• Resolution of Technical Problems

• Project Leadership

• information security

• Equipment maintenance/repair

• Data extraction

• Use of PPE

• Teamwork

• Reliable and trustworthy

• Team management

WEBSITES, PORTFOLIOS,

PROFILES

https://www.linkedin.com/in/misani82/

Systems Analyst - Paemgroup SAC, 10/2017 - 07/2020 INDUSTRIAS ALIMENTARIAS SAC - Lima, PERU

Support business information systems

Perform general administrative tasks as needed, maintaining efficient workflow and organization

Implementation and deployment of ERP GACI, SAP BO

Implementation of New Processes

Management of equipment acquirers according to the needs according to the project

Utilize industry best practices and standards such as ITIL for Service Desk function, respond to Request Fulfillment (requests) and perform Incident Management.

Make calls to clients to provide guidance and direct them to the next steps of their case

Prepared and presented technical proposals for clients.

Tested newly installed programs and applications to validate operability.

Researched and evaluated technology solutions and presented recommendations for improved system operations.

Expanded systems with new features and structural components. Systems Support Specialist - Medise & Associate SAC, 04/2014 - 09/2017 INDUSTRIAS ALIMENTARIAS SAC - LIMA, PERU, PERU

• Respond to queries and solve technical problems made by users

• Software management and helpdesk tools

• Refer, escalate inquiries to the appropriate support channel Diagnose and solve user problems

• Local network maintenance

• User administration, creation and cancellation of accounts (AD)

• Installation, configuration, administration and maintenance of computer equipment (workstations, IP telephones, printers, scanners, notebooks, tablets, telephones, etc.)

• Solve technical problems of Hardware and Software

• Assemble, install, configure and perform preventive and corrective tasks on computer equipment

• Monitor and supervise the execution of backups in order to safeguard all company information in accordance with current policies and procedures

• Execute the policies defined regarding the movement, loans of equipment and backup media and their corresponding storage

• Carry out the inventory of the computer equipment deployed in the Company

Technical Support Assistant - Marodi Textile SAC, 11/2010 - 03/2014 INDUSTRIAS ALIMENTARIAS, SAC - Lima, PERU, PERU

Resolved record-breaking backlog of support tickets following major system malfunction.

Installs PC’s and related hardware; investigates hardware problems and performs minor repair

Maintained up-to-date case documentation for future reference.

Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs. STRATEGIC PLANNING AND PRODUCTION MANAGEMENT (PCP), 08/2008 - 10/2010

INDUSTRIAS ALIMENTARIAS SAC - Lima, PERU, Peru

Set a work plan (fully dynamic) depending on the number of orders from the projected sales you expect to have

Considering the following parameters:

• Number of workers

• available materials

• delivery times

• Production capacity, both of the employees and the machines

• Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.

• Analyzed and tracked data to prepare forecasts and identify trends.

• Analyzed competitive market strategies through related product, market or share trends.

STRATEGIC PLANNING AND WAREHOUSE MANAGEMENT, 02/2005 - 07/2008 INDUSTRIAS ALIMENTARIAS SAC - Lima, PERU, PERU

Coordinate and control the operations of the incoming warehouses, through an efficient, agile and flexible management of stocks, ensuring timely supply to our internal customer in each of the Plants to meet the required volumes of each product, complying with legal requirements and company procedures

Functions,

• Control, manage and monitor the stock management of the incoming warehouses, verifying compliance with the inventory objectives

• Prepare reports, reports and management indicators of warehouse operations

• Control compliance with the functions and performance of the warehouse personnel (Workers and employees)

• Propose, consolidate and manage investment projects for infrastructure and necessary systems in warehouses

• Optimize production entry processes and distribution area dispatches

• Support of EWM implementation projects in Distribution EDUCATION AND TRAINING

Scrum Master Certified - SCM™, 07/2019

Scrum Study - Lima - Peru

Scrum Fundamentals Certified - SFC™, 06/2019

Scrum Study - Lima - Peru

• Scrum fundamentals Certified - SFC™

SCRUM Developer Certified - SDC™, 01/2019

Scrum Study - Lima

Systems and Computer Engineer, Computational Science, 02/2012 Universidad Inca Garcilaso De La Vega - Lima - Peru ACCOMPLISHMENTS

• Experience in strategic

• Planning and managing client relationships

• Consistently maintained high customer satisfaction ratings.

• Led change management initiatives to improve productivity and workflow by 15%.

• Drove business process optimization initiatives to improve workflow and increase revenue

CERTIFICATIONS

• Training Scrum Master Certified - SCM™

• Training SCRUM Developer Certified - SDC™

• Training Scrum fundamentals Certified - SFC™

• Systems engineer degree

Contact this candidate