Doreen Reck

Administrative Assistant/HR Assistant

Chardon, OH 44024 adzvii@r.postjobfree.com

440-***-****

Work Experience

Human Resources Specialist/Administrative Assistant

Arbor Rehabilitation and Healthcare Services - Chagrin Falls, OH October 2017 to Present

Administrative Assistant to CEO of company

Manage personal correspondence

Make travel arrangements

Order corporate holiday gifts

Run personal errands

Performs customer service functions by answering employee requests and questions.

Assist new hires with the on boarding process

Enroll and manage employee benefits.

Process requests for FMLA and STD/LTD

Enters, maintains, and processes information into the HRM System Paycom and Net Health systems.

Makes photocopies; mails, scans and emails documents; and performs other clerical functions.

Order office supplies

Performs other related duties as assigned

Receptionist/Administrative Assistant to Facility Administrator

Concord Village Skilled Nursing & Rehabilitation - Concord Twp, OH June 2017 to July 2018

Greet all visitors to facility.

Answer incoming phone calls, and route to appropriate personnel.

Prepare materials for new hire orientations.

Provide administrative support to facility administrator.

Provide tours and answer questions for potential new residents and families.

Assist admissions office with preparation of materials, offering tours of facility, collecting information on prospective residents.

Oversee distribution of meal tickets, transportation tickets, and appointment to hair salon.

Administrative Assistant to Program Director

MDT COLLEGE OF HEALTH SCIENCES - Highland Heights, OH

May 2014 to June 2017

Manage and maintain executives' schedules.

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, and database.

Perform general office duties, such as ordering supplies, maintaining records management

database systems and performing basic bookkeeping work.

On-board all new employees, create employee file, educate on benefits.

Create and manage scheduling of all courses for each semester.

Open, sort, and distribute incoming correspondence, including faxes and email.

Prepare agendas and plan such as coordinating catering for luncheons, for faculty and other meetings.

Organize and manage yearly graduation ceremony

Process payroll information.

Customer Service Representative

PROGRESSIVE INSURANCE - Mayfield, OH

October 2012 to April 2014

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as adjusting policy, refunding money, or adjusting bills.

Recommend new services or products to customers.

Department Supervisor

THE HOME DEPOT - Chardon, OH

July 2008 to October 2012

Provide customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Plan and prepare work schedules and keep records of employees' work schedules and timecards.

Develop methods and procedures to increase sales, expand markets, and promote business.

Plan and execute store events for the public.

Plan and execute district wide events for employees, including annual awards program.

Operations Manager

SPARX HUMAN CAPITAL - Chardon, OH

January 2007 to December 2009

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

Perform research, database management and general administrative support.

Manage all bookkeeping functions including payroll, accounts payable and accounts receivable.

Customer Service

BORDERS BOOK STORE - Mentor, OH

July 2004 to May 2007

Greet customers and ascertain what each customer wants or needs.

Answer questions regarding the store and its merchandise.

Recommend, select, and help locate or obtain merchandise based on customer needs.

Inventory stock and requisition new stock.

Substitute Teacher/Teacher's Aide

GEAUGA COUNTY BOARD OF EDUCATION - Chardon, OH

August 2003 to May 2007

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions.

Grade homework and tests, and compute and record results.

Prepare lesson outlines and plans in assigned subject areas.

Substitute Teacher/Teachers Aids

MONTGOMERY COUNTY PUBLIC SCHOOLS - Rockville, MD

August 1998 to June 2002

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Observe students' performance, and record relevant data to assess progress.

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Type, file, and duplicate materials.

Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review.

Office Manager

JIM PARKER AND ASSOCIATES - Germantown, MD

December 1990 to June 1999

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Prepare customer invoices and accept payment.

Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Inform clients of essential travel information, such as travel times.

Perform general office duties, such as ordering supplies, maintaining records management

database systems and performing basic bookkeeping work.

Process payroll.

Office Manager

THE CAFRITZ GROUP - Washington, DC May 1989 to December 1990

Analyse internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Plan, administer and control budgets for contracts, equipment, and supplies.

Hire and terminate clerical and administrative personnel.

Oversee the maintenance and repair of machinery and equipment.

Compose and distribute meeting notes, routine correspondence, and reports.

Maintain scheduling and event calendars.

Coordinate conferences and meetings.

Arrange conference, meeting, or travel reservations for office personnel.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Supervise other clerical staff and provide training and orientation to new staff.

Administrative Assistant

FEDERAL PUBLICATIONS - Washington, DC

October 1987 to May 1989

Answer phone calls and direct calls to appropriate parties or take messages.

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

Make travel arrangements for executives.

Prepare responses to correspondence containing routine inquiries.

Prepare agendas and plan, such as coordinating catering for luncheons, for committee, board, and other meetings.

Manage and maintain executives' schedules.

District Assistant

OFFICE OF REPRESENTATIVE BEVERLY BYRON - Frederick, MD

September 1986 to October 1987

Greet visitors or callers and manage their inquiries or direct them to the appropriate persons according to their needs.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Compose, type, and distribute meeting notes, routine correspondence, and reports.

Maintain scheduling and event calendars.

Coordinate conferences and meetings.

Arrange conference, meeting, or travel reservations for office personnel.

Education

Bachelor Art

Hood College - Frederick, MD Skills

Human Resource

Benefits Administration

Leave Specialist

Training

Payroll

Paycom

Net Health

QuickBooks

MS Office

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