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Hearing Aid Customer Service

Location:
Saginaw, MI, 48603
Posted:
September 22, 2023

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Resume:

Gary D. Kade **** Willowbrook Drive Saginaw, MI **638

adzvih@r.postjobfree.com

Mobile 989-***-****

OBJECTIVE

To obtain a position that will incorporate my experience and knowledge in the hearing industry to meet sales objectives, expand customer base and increase profits.

KEY

STRENGTHS

2017 Magnum Award for selling over 750 hearing instruments, which produced $1.2 million in gross sales.

2017 Senior Master Hearing Practitioner

2017 Helping the Hearing Impaired Hear Better – Beltone Award

Recognized as being a leader in the Hearing Industry for 2017

2016 Pacesetter Award for outstanding performance in high standards of ethical and conscientious service to the hearing impaired.

2014 Beltone Advanced Master Hearing Aid Practitioner Award for sales of over 300 hearing aids.

2014 Pacesetter Award for outstanding performance in maintaining high standards of ethical and conscientious service to the hearing impaired.

2013 Beltone Advanced Master Hearing Aid Practitioner Award for sales of over 300 hearing aids.

2013 Pacesetter Award for outstanding performance in maintaining high standards of ethical and conscientious service to the hearing impaired.

2012 Master Hearing Aid Practitioner for out selling Hearing Aid Practitioner throughout Beltone Corporation.

2011 and 2012 Pacesetter Award for outstanding performance in maintaining high standards of ethical and conscientious service to the hearing impaired.

Possess 25 years of experience in all phases of floor covering including business ownership, daily operations, sales, customer service, product representation, distribution and personnel management.

Proven record of achievement and responsibility through effective planning and organizational skills; developing and implementing innovative concepts to save on operating costs (example: trained manufacturers on how to sell direct with sales agents instead of distributors, resulting in higher revenue) and meeting operational, financial and quality objectives.

Customer driven with attention to determining and meeting individualized needs.

PROFESSIONAL

EXPERIENCE

BELTONE SKORIC HEARING

Licensed Hearing Aid/Instrument Specialist 2021-Present

Manage and operate Hearing Aid Department

Increased the company’s gross sales from $180,000 annually to $600,000 in nine months.

Gather information from patients to establish rapport with them.

Conduct audiometric, speech, and discrimination testing.

Communicate test results verbally and in writing to patient.

Make recommendations to patient for proper hearing instruments based on patients test results.

Fit patients with hearing aids, calibrate aids according to audiogram, and provide future care for patients.

Provide training to patients on how to properly use hearing devices.

Actively creating and promoting marketing campaigns to increase sales.

Create relations with Directors of Senior Citizen and Assisted Living centers to become their preferred hearing care provider.

Provide home care hearing evaluations and follow-up services to patients that are unable to commute to office.

HEARING INSTRUMENT SPECIALIST

Licensed Hearing Aid Dealer

Vision Institute of Michigan, Sterling Heights, MI 2020-Present

Manage and operate Hearing Aid Department

Increased the company’s gross sales from $180,000 annually to $500,000 in eight months.

Gather information from patients to establish rapport with them.

Conduct audiometric, speech, and discrimination testing.

Communicate test results verbally and in writing to patient.

Make recommendations to patient for proper hearing instruments based on patients test results.

Fit patients with hearing aids, calibrate aids according to audiogram, and provide future care for patients.

Provide training to patients on how to properly use hearing devices.

Actively creating and promoting marketing campaigns to increase sales.

Create relations with Directors of Senior Citizen and Assisted Living centers to become their preferred hearing care provider.

Provide home care hearing evaluations and follow-up services to patients that are unable to commute to office.

HEARING INSTRUMENT SPECIALIST

Hear Michigan, Muskegon, MI 2018-Present

Gather information from patients to establish rapport with them.

Conduct Audiometric, speech, and discrimination testing.

Communicate test results verbally and in writing to patient.

Make recommendations to patient for proper hearing instruments based on patients test results.

Fit patients with hearing aids, calibrate aids according to audiogram, and provide future care for patients.

Provide training to patients on how to properly use hearing devices.

Train newly hired Hearing Practitioners on selling techniques, software and long-term patient care.

Built and increased three new satellite locations with excessive revenue.

Actively creating and promoting marketing campaigns to increase sales for numerous locations.

Host and present Lunch and Learns throughout Mid-Michigan.

Create relations with Directors of Senior Citizen and Assisted Living centers to become their preferred hearing care provider.

HEARING CARE PRACTIONER

Beltone Sound Hearing, Southgate, MI 2016-2018

Assess patients hearing using different techniques such as: pure tone screening, air and bone conduction test, and speech audiometry testing.

Analyze hearing data that is compiled from testing to determine if or what hearing devices are suited best for patient’s needs.

Construct mold impression of ear in order to get hearing device to fit properly in the ear.

Fit patients with appropriate hearing devices that are best suited for their hearing loss.

Calibrate hearing devices to patient’s audiogram.

Provide training to patients on how to properly use hearing devices.

Routinely monitor patient’s hearing on a quarterly basis or as needed.

Schedule routine checkups.

Assist fellow employees with problem solving and sales techniques.

HEARING AID SPECIALIST

Zounds Hearing, Flint, MI 2015 – 2016

Assess patients hearing using different techniques such as: pure tone screening, air conduction and bone conduction test, and speech audiometry testing.

Analyze hearing data that is compiled from testing to determine if or what hearing devices are suited best for patient’s needs.

Sell patients appropriate hearing devices that are best suited for their hearing loss.

Calibrate hearing devices to patient’s audiogram.

Provide training to patients on how to properly use hearing devices.

Routinely monitor patient’s hearing on a quarterly basis or as needed.

Schedule routine checkups.

HEARING HEALTHCARE CONSULTANT

Skoric Hearing Center, Saginaw, MI 2011 – 2015

Assess patients hearing using different techniques such as: pure tone screening, air and bone conduction test, and speech audiometry testing.

Analyze hearing data that is compiled from testing to determine if or what hearing devices are suited best for patient’s needs.

Construct mold impression of ear in order to get hearing devices to fit properly in ear.

Fit patients with appropriate hearing devices that are best suited for their hearing loss.

Calibrate hearing devices to patient’s audiogram.

Provide training to patients on how to properly use hearing devises.

Routinely monitor patient’s hearing on a quarterly basis or as needed.

Schedule routine checkups.

Assist fellow employees with problem solving and sales techniques.

SALES REPRESENTIVE

Floor Covering Agents of Michigan, Hemlock, MI 1998 - 2011

Serve as an on-call aid to represent carpet manufacturers to retail establishments throughout the state of Michigan.

Market and sell displays, roll specials, ceramic tile and porcelain.

Sell and design floor covering to builders, property management and hotels.

Provide product training session for retail store employees.

Set up and assemble carpet displays.



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