Hearing Aid Customer Service
Resume:
Gary D. Kade **** Willowbrook Drive Saginaw, MI **638
*****@***.***
Mobile 989-***-****
OBJECTIVE
To obtain a position that will incorporate my experience and knowledge in the hearing industry to meet sales objectives, expand customer base and increase profits.
KEY
STRENGTHS
2017 Magnum Award for selling over 750 hearing instruments, which produced $1.2 million in gross sales.
2017 Senior Master Hearing Practitioner
2017 Helping the Hearing Impaired Hear Better – Beltone Award
Recognized as being a leader in the Hearing Industry for 2017
2016 Pacesetter Award for outstanding performance in high standards of ethical and conscientious service to the hearing impaired.
2014 Beltone Advanced Master Hearing Aid Practitioner Award for sales of over 300 hearing aids.
2014 Pacesetter Award for outstanding performance in maintaining high standards of ethical and conscientious service to the hearing impaired.
2013 Beltone Advanced Master Hearing Aid Practitioner Award for sales of over 300 hearing aids.
2013 Pacesetter Award for outstanding performance in maintaining high standards of ethical and conscientious service to the hearing impaired.
2012 Master Hearing Aid Practitioner for out selling Hearing Aid Practitioner throughout Beltone Corporation.
2011 and 2012 Pacesetter Award for outstanding performance in maintaining high standards of ethical and conscientious service to the hearing impaired.
Possess 25 years of experience in all phases of floor covering including business ownership, daily operations, sales, customer service, product representation, distribution and personnel management.
Proven record of achievement and responsibility through effective planning and organizational skills; developing and implementing innovative concepts to save on operating costs (example: trained manufacturers on how to sell direct with sales agents instead of distributors, resulting in higher revenue) and meeting operational, financial and quality objectives.
Customer driven with attention to determining and meeting individualized needs.
PROFESSIONAL
EXPERIENCE
BELTONE SKORIC HEARING
Licensed Hearing Aid/Instrument Specialist 2021-Present
Manage and operate Hearing Aid Department
Increased the company’s gross sales from $180,000 annually to $600,000 in nine months.
Gather information from patients to establish rapport with them.
Conduct audiometric, speech, and discrimination testing.
Communicate test results verbally and in writing to patient.
Make recommendations to patient for proper hearing instruments based on patients test results.
Fit patients with hearing aids, calibrate aids according to audiogram, and provide future care for patients.
Provide training to patients on how to properly use hearing devices.
Actively creating and promoting marketing campaigns to increase sales.
Create relations with Directors of Senior Citizen and Assisted Living centers to become their preferred hearing care provider.
Provide home care hearing evaluations and follow-up services to patients that are unable to commute to office.
HEARING INSTRUMENT SPECIALIST
Licensed Hearing Aid Dealer
Vision Institute of Michigan, Sterling Heights, MI 2020-Present
Manage and operate Hearing Aid Department
Increased the company’s gross sales from $180,000 annually to $500,000 in eight months.
Gather information from patients to establish rapport with them.
Conduct audiometric, speech, and discrimination testing.
Communicate test results verbally and in writing to patient.
Make recommendations to patient for proper hearing instruments based on patients test results.
Fit patients with hearing aids, calibrate aids according to audiogram, and provide future care for patients.
Provide training to patients on how to properly use hearing devices.
Actively creating and promoting marketing campaigns to increase sales.
Create relations with Directors of Senior Citizen and Assisted Living centers to become their preferred hearing care provider.
Provide home care hearing evaluations and follow-up services to patients that are unable to commute to office.
HEARING INSTRUMENT SPECIALIST
Hear Michigan, Muskegon, MI 2018-Present
Gather information from patients to establish rapport with them.
Conduct Audiometric, speech, and discrimination testing.
Communicate test results verbally and in writing to patient.
Make recommendations to patient for proper hearing instruments based on patients test results.
Fit patients with hearing aids, calibrate aids according to audiogram, and provide future care for patients.
Provide training to patients on how to properly use hearing devices.
Train newly hired Hearing Practitioners on selling techniques, software and long-term patient care.
Built and increased three new satellite locations with excessive revenue.
Actively creating and promoting marketing campaigns to increase sales for numerous locations.
Host and present Lunch and Learns throughout Mid-Michigan.
Create relations with Directors of Senior Citizen and Assisted Living centers to become their preferred hearing care provider.
HEARING CARE PRACTIONER
Beltone Sound Hearing, Southgate, MI 2016-2018
Assess patients hearing using different techniques such as: pure tone screening, air and bone conduction test, and speech audiometry testing.
Analyze hearing data that is compiled from testing to determine if or what hearing devices are suited best for patient’s needs.
Construct mold impression of ear in order to get hearing device to fit properly in the ear.
Fit patients with appropriate hearing devices that are best suited for their hearing loss.
Calibrate hearing devices to patient’s audiogram.
Provide training to patients on how to properly use hearing devices.
Routinely monitor patient’s hearing on a quarterly basis or as needed.
Schedule routine checkups.
Assist fellow employees with problem solving and sales techniques.
HEARING AID SPECIALIST
Zounds Hearing, Flint, MI 2015 – 2016
Assess patients hearing using different techniques such as: pure tone screening, air conduction and bone conduction test, and speech audiometry testing.
Analyze hearing data that is compiled from testing to determine if or what hearing devices are suited best for patient’s needs.
Sell patients appropriate hearing devices that are best suited for their hearing loss.
Calibrate hearing devices to patient’s audiogram.
Provide training to patients on how to properly use hearing devices.
Routinely monitor patient’s hearing on a quarterly basis or as needed.
Schedule routine checkups.
HEARING HEALTHCARE CONSULTANT
Skoric Hearing Center, Saginaw, MI 2011 – 2015
Assess patients hearing using different techniques such as: pure tone screening, air and bone conduction test, and speech audiometry testing.
Analyze hearing data that is compiled from testing to determine if or what hearing devices are suited best for patient’s needs.
Construct mold impression of ear in order to get hearing devices to fit properly in ear.
Fit patients with appropriate hearing devices that are best suited for their hearing loss.
Calibrate hearing devices to patient’s audiogram.
Provide training to patients on how to properly use hearing devises.
Routinely monitor patient’s hearing on a quarterly basis or as needed.
Schedule routine checkups.
Assist fellow employees with problem solving and sales techniques.
SALES REPRESENTIVE
Floor Covering Agents of Michigan, Hemlock, MI 1998 - 2011
Serve as an on-call aid to represent carpet manufacturers to retail establishments throughout the state of Michigan.
Market and sell displays, roll specials, ceramic tile and porcelain.
Sell and design floor covering to builders, property management and hotels.
Provide product training session for retail store employees.
Set up and assemble carpet displays.
Contact this candidate