Customer Service Call Center
Resume:
Alesha Young
Chicago, Il ****9
adzvi5@r.postjobfree.com
Objective: To obtain a customer service position that will highlight my personality and utilize my professional strong work ethics. Summary of Skills
Outstanding customer service and communication skills
Excellent verbal,reading,writing and listening skills
Taking directions well and proficiently
Punctual and dependable
Strong computer skills and knowledge of telephone technology
professional Manner/positive attitude
Interpersonal and social skills
proficient in Microsoft Office Outlook and Word
Cashier/Management 2011-2016
Provide excellent Customer service
check for criticticals and hazards to ensure that we are always ready for an inspection..
assigning & counting drawers
challenging responsibilities
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Call center representative 2016-2019
Ensure all calls are responded to in a timely manner and communicate clearly providing high levels of customer care at all times
Responding efficiently and accurately to callers inquiries via phone and email explaining possible solutions and ensuring that clients feel supported and valued
Communicate with customers using web based tools
Verifying and updating customers' information.
Providing Excellent customer service to participants, clients, coworkers and vendors
Answer telephones, directing calls, and taking messages accurately and professionally.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete work schedules, manage calendars, and arrange appointments.
Review files, records, and other documents to obtain information to respond to requests. HLSA Security officer 2021
Monitor premises to prevent theft,violence or infractions of rules
Observe and report suspicious activity
Ability to sit and stand for long periods of time
Complete daily activity reports,log book entrie and all relevant reports related to the job assignment. Education Bowen Academy/Graduated Chicago, IL 2011 Certifications - PERC card, 20 hour unarmed basic training certificate, 40 hour armed certificate and Food handling certificate
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