Dorothy Tiver

Mount Laurel, NJ

856-***-**** adzvhx@r.postjobfree.com http://Linkedin.com/in/dorothytiver-70250938

Professional Profile

Accounts Receivable Manager Value Added Service Professional

Detail-oriented professional with a proven track record of managing credit and collections performance. Firm understanding of the AR, RGA, and Credit ERP process for multiple warehouses using a WMS system. Self-starter and quick learner experienced in receiving, sorting, and posting customer payments into publishing database and assisting in daily cash reconciliation and banking activities. Excellent customer service and written and verbal communication skills with a willingness to ask questions and learn “why.” Effective at managing multiple projects, deadlines, and constantly changing priorities. High integrity and personal accountability with strong organizational and analytical skills and mathematical aptitude. Work well independently and in a team environment.

Skills/Core Competencies:

Accounting

Accounts receivable (AR)

Credit and collections

Managing a team

Shipping and fulfillment

Communication

Customer service

Prioritization and problem-solving

Professional Experience

VISUAL COMFORT & COMPANY, Burlington, NJ 1992 – 2023

Manager Value Added Services (2020 – 2023)

Responsible for managing the Value Added Services Team to ensure ecommerce and special-order fulfillment through packing, labeling, shipment, and delivery of orders. Performed this role concurrently with other roles at the company.

Improved overall accuracy of direct reports by setting realistic goals and managing performance accordingly to ensure deadlines were met on time or ahead of schedule.

Interacted with Customer Service Department daily and communicated with various parts of the warehouse to ensure any issues were caught early and addressed immediately.

Participated in daily meetings with various departments and warehouse staff and trained team on any new processes and procedures accordingly.

Ensured all union and non-union staff followed proper protocols while maintaining a safe and healthy working environment by ensuring compliance standards and regulations were being followed.

Value Added Service Clerk (2017 –2020)

Responsible for the shipping process of various orders to ensure timely deliveries and resolve any issues along the way. Performed this role concurrently with other roles at the company.

Planned and shipped orders for retailer clients such as Amazon, Home Depot, Restoration Hardware, TJX, and Wayfair.

Researched and resolved shipping issues and communicated with UPS and FedEx in the event of package no-shows.

Processed claims for small parcel and truck freights.

Attended various monthly meetings to ensure timely updates and seamless communication.

Claims Processing Administration (2017 – 2023)

Processed claims through various channels, whether it be inter-department or direct with carriers, in order to determine validity of the claims and next steps to ensure timely completion. Performed this role concurrently with other roles at the company.

Canadian Process Specialist (2016 – 2018)

Verified all Canadian shipments went through and paperwork work was correct to ensure products made it across the border. Performed this role concurrently with other roles at the company.

Managed internal hold release and issues regarding order set up, revisions, and releases including notations for the shipping department directing customers’ paperwork correctly.

Maintained and oversaw credits and rebills for any tax issues and processes within the applicable tax month.

Managed all requests for Canadian paperwork requests and updates from brokers.

Processed return paperwork for Canadian RGAs. Worked with brokers on consolidated border returns and processes.

Provided direction to customer service regarding Canadian order issues and required order revisions.

Resolved any discrepancies with request promptly, by communicating issues with customers and managers.

Reviewed broker charges for posting accuracy.

Handled NAFTA compliance regarding address book and item master setups to be directed by Director of Financial Operations.

Provided support setting up and maintaining Canadian ecommerce contracts, logistic guidelines, and setup, while maintaining NRI and NAFTA requirements.

Accounts Receivable Analyst, Nationals (2015 – 2017)

Made sure customers were on time with payments and got resolution to late payment issues. Responsible for overseeing and resolving any deductions customers made. Performed this role concurrently with other roles at the company.

Consistently exceeded department goals and metrics through handling assigned portfolios valued at over $4M. Strong understanding of collections and accounting receivable processes.

Able to retain customers’ business through obtaining the lowest possible days sales outstanding (DSO), to ensure accounts were not on hold and in turn holding up orders.

Held authority to release orders that fell on credit hold for customers through the facilitation of research and clearing of open debits.

Served as the point of contact for customers performing audits and reconciliations, while resolving account issues and reviewing credit lines for increase/decrease eligibility.

Processed and reviewed account adjustments, small balance write offs, and credit while resolving discrepancies which may have resulted from short payments, product returns, pricing, co-op, etc.

Maintained and updated account records including ledger notes and made daily outbound collection calls.

Assisted customers in the resolution of outstanding issues regarding pending credit requests, and communicated discrepancies effectively while working with internal staff to rectify any pending differences.

Used ERP system to process and research transactions so credit memos were generated accurately and efficiently.

Resolved problems promptly and accurately in a manner that led to the reduction of deductions.

Acted as liaison between Credit Department and AR to ensure they had all required backup to clear accounts as needed.

Met established processing requirements for month end, quarter end, and year-end accounting close schedules.

Additional Experience:

Cash Application Specialist, Accounts Receivable

Responsible for applying cash, credit card payments, wire, and EDI payments and refunds on a daily basis. Downloaded each lockbox from the internet, ran imports daily, and created a look-back report each month. Balanced and finalized cash daily and balanced to A/R posting summary on a daily/monthly basis. Entered, released, and collected all cash sale and accommodations account orders. Assisted with credit requests, contracted customers, and inter-company personnel regarding checks and wires received. Ran deduction logs and matched to corresponding debits, made adjustments when needed for researchers and collectors, and researched CIAs.

Research Specialist, Accounts Receivable

Responsible for research and resolution of customer account disputes and deductions. Reviewed purchase orders, pricing, and quotes for accuracy. Interfaced daily with customers, customer service, sales representatives, managers, RGA, and marketing departments. Trained new research staff.

Return Goods Processor

Accurately processed returns and requests for customers and sales representatives. Worked closely with all distribution centers on both coasts on resolutions to any return issues that arose. Provided ongoing communication with both customer and sales representatives on the disposition of returns. Reported trends on defective product for resolution and escalation.

Technology

Proficient in Microsoft Office suite, various legacy systems, JDE Enterprise 9.0, AS400, and warehouse management systems (WMS).

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