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Customer Service Per Week

Location:
San Antonio, TX
Posted:
September 22, 2023

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Resume:

Paul Dubrule

*** ******** **

Buda, TX ***** US

Mobile: 512-***-****

Email: adzvhv@r.postjobfree.com

Work Experience:

Internal Revenue Service

**** * ** **

Austin, TX 78741

**/**** – Present Hours per week: 40

Clerk GS-0303-05; Acting back up Lead

Duties, Accomplishments and Related Skills:

Receive, open, sort, batch and distribute both incoming and outgoing mail. Ensure all mail contains sufficient information for proper delivery. Collect remit (any mail received with money) from extraction desks and sort to correct bins for proper drop at deposit area. Verify that extractors are on correct Julian date being worked. Pick up work from extraction desks to prepare for secondary sort. Assist employees with work to help meet close out goals. Deliver work processed to correct business mail stops. Train new hires on all mail functions and runner duties. Answer questions from fellow employees and help resolve any issues that need clarification. Process various types of mail and assemble mail according to job instruction guidelines. Sort work to perfect and imperfect while exceeding the set standards in the extraction area. Review and process secondary sort and carefully examine forms making sure forms are in correct order, correcting any errors found. Receive and process return mail using the return mail job aid to process mail opened and send to correct stop numbers using routing slip. Conducts searches in Candling department, thoroughly checking envelopes for discovered remit or non-remit mail. Thorough knowledge of functions performed within serviced unit. Complete routine work assignments independently in accordance with accepted practices using established work procedures and a number of specific guidelines. Performs other duties as assigned. Tarrytown Pharmacy

2727 Exposition Blvd Ste 105

Austin, TX 78703 United States

12/2007 – 09/2021 Hours per week: 45

Manager

Duties, Accomplishments and Related Skills:

Maintain overall quality and day-to-day operations, prioritizing tasks to avoid oversight. Responsible for overseeing employees, customer service, sales, merchandise processing, and inventory. Strong leadership skills to train, supervise and lead associates ensuring policies and procedures were applied. Responsible for the customer satisfaction to all business clients and customers. Resolved customer and buyer inquires. Automated systems used daily to prepare and maintain business records, verifying accuracy of information. Responsible for review and maintaining of financial statements, billing, inventory, production reports, and accounts receivable for all business account(s). Supervisor: Elizabeth McMahon 512-***-****)

Michael's

5400 Brodie Ln #350

Austin, TX 78745 United States

08/2004 - 12/2007 Hours per week: 60

Store Manager

Responsible for overseeing customer service, sales, merchandise processing and operational functions of the store. Strong leadership skills that enabled me to train, develop and evaluate the work performance of associates and prioritizing tasks in order to avoid oversight. Supervised and lead associates to coordinate day to day work operations ensuring policies and procedures were applied. Directed, assigned, and reviewed completed tasks assigned to associates, establishing effective working relationships and communicated orally and in writing. Identified areas for work improvement and provided guidance to improve quality of work. Focused on driving sales through training, customer service and merchandise presentation. Accountable for coordinating and executing operational duties for the store. Responsible for overseeing the Customer Service area, Warehouse functions and the back-office operations of the store that included use of administrative, clerical and technical skills in order to direct work operations as assigned. Recruited, interviewed and was involved in final selection of all operations associates. Completed and executed all aspects of the hiring process for hourly associates including coordinating background checks and drug screens (where applicable), new hire paperwork, new hire orientation. Scheduled staff efficiently to maximize sales opportunities and made adjustments to schedule, as business needs dictated. Responsible for totaling time and hours for payroll on a weekly basis and entering into the computer system, as well as making any adjustments and verifying receipt by corporate payroll. Responsible for ensuring bulletins and general postings were in compliance with Standard Operating Procedures (SOP’s). Addressed associate complaints, grievances and questions as they arose. Executed disciplinary procedures fairly and documented corrective actions properly. Responsible for Store Operational Audit compliance. Participated in the Manager on Duty (MOD) Program, which required complete understanding of all store procedures. Walked the floor regularly to manage the floor for daily MOD responsibilities. Responsible for other duties as assigned or developed. Sam's Club

3651 S IH-35

Austin, TX 78741 United States

05/2000 - 08/2004 Hours per week: 50

Manager

Responsible for merchandising goods that required planning, scheduling and coordinating day to day work operations; Supervised over 80 employees/associates including training and developing for career advancement; Provided a high level of presentation standards, regular price sell through, professional selling and clientele development; Communicated clearly and effectively with all levels of the organization including superiors and subordinates; Insured that merchandise was presented in a manner that reflected the company's standards; Implemented merchandising initiatives that promoted sales, while meeting customer requirements and producing maximum profits. Supervisor: Jon Lamar 512-***-****)

Volunteer work: Volunteer Coach YMCA since 2013, basketball, baseball Education:

Sul Ross State University Alpine, TX United States Some College Coursework Completed

Major: Education Minor: Business Administration

References:

Elizabeth McMahon 512-***-****

Thomas Beltran 210-***-****

Victor Favela 512-***-****



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