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Supply Chain Customer Service

Location:
Warren, MI
Posted:
September 22, 2023

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Resume:

Felicia M. Scarborough

adzvhb@r.postjobfree.com

Warren, MI 586-***-****

Objective: Seeking a position within an organization which will allow me to utilize my skills, abilities, and experience. Initiative-taking, meticulous, organized, and collaborator. Proficient in a range of computer applications, well-developed communicator and I provide excellent customer service skills.

Employment History:

Michigan Institute of Urology St. Clair Shores, MI

(05/2022-Present) Supply Chain Specialist

Input and process all orders.

Assist with procurement and inventory control.

Optimize inventory performance via trend forecasting.

Ordering and tracking inventory.

Ensure compliance with company policies and procedures.

Excel, Zoom, Word, Project Management, Teams, and IOS Software

Overseeing seventeen offices.

Organized all offices inventory supply room with barcode scanners.

Manages orders pricing and quantities received.

Pinnacle Auto Sales Detroit, MI

(03/2020-05/2022) Documentation Control Title Clerk

Process incoming titles daily.

Answer customer inquiries or concerns.

Processing and filing paperwork to establish or transfer ownership of a vehicle.

Maintains system to verify out-of-state titles.

Pick up tags, plates, titles, and registration from the Secretary of State.

Ordering car parts and scheduling maintenance appointments.

Excel, Zoom, Word, Project Management, and DMS (Dealer Management System).

Managed lines of credit with our vendors.

Submits all legal transfer work to the Department of Motor Vehicles.

Prepares tax and title documents.

Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work.

Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month.

Processes yearly renewal of dealer tags in conjunction with comptroller.

Stays abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations.

Checks for accuracy in the application and ensures that all information is complete.

Prepares payoff checks for new vehicles and trade-ins.

Bills out all dealer trades and prepares Certificates of Origin.

Sold vehicles.

Duckworth & Associates Plymouth, MI

(05/2017-03/2020) Documentation Control Specialist (CAD)

Administer new Part Number (PN) set-up for parts and components.

Execute and track completion of Engineering Change Orders (ECO), Manufacturing Change Orders (MCO), Deviations, and all other Configuration Management activities.

Assist engineers with blueprint drawings: 3D printing, Auto CAD, and QAD

Provide structural assistance and management for the creation of On-the-Shelf (OTS), custom Part Numbers, including BOM.

Manage and drive Product Lifecycle Management (PLM) readiness under entrance and exit requirements for all build phases and product lifecycle while working within all internal Universal Part Number (UPN) Document Control Standards.

Proficient with Excel, Word, PowerPoint, Microsoft Suite, Teamcenter, SAP & Oracle.

Interface and communicate project status with Engineering, other cross-functional departments, and third parties.

Coordinate the implementation of Internal Subsystem Bill of Materials (BOM) and Top-Level Assemblies (TLA)

Source Pro Management Ann Arbor, MI

(03/2016-05/2017) Spare Parts Analyst

Coordinate Spare Parts meetings for (Ford Motor Company) with Lead Engineers, OEM’S, Project and Launch Managers.

Process Bill of Materials from (OEM)

Process customer Critical and Inventory items within SA400 CPARS, SQL Database, and EDPM, PDM, ASCP, & MRP

Send items out for pricing and lead times to CMS.

Once quotes come back, I write 1295’s for approval and set items up in stores.

Assist engineers with blueprint drawings DMS, 3D printing, Auto CAD, and QAD.

Create work instructions for continuous improvements.

Proficient with Excel, Word, Teamcenter, and Microsoft Project

Managed seven programs.

Leoni Engineering Products Lake Orion, MI

(05/2006-03/2016) Material Flow Coordinator/ Inventory Control Analyst

Receiving of all incoming raw materials

Logging of all raw materials into computer systems MRP, ERP, Navision, and Excel.

Pulling production parts for assembly line.

Taking measurements of all incoming steel items according to Blueprint Drawings.

Receive and inspect all returned and warranty items; process return / warranty documents.

Performed semi-annual physical inventory monthly cycle counts.

Schedule and prepare shipping documents for large freight pick-ups.

Audit receiving process, Lean manufacturing, and resolution of discrepancies, resolves all customers and vendors supplied non-conformances.

Coordinate material flow activity and ensure that all data/information complies for a flawless material flow.

Maintained all plant material records and investigated errors, gains, and losses.

Provided Corrective Action Plans to any issues that are adversely impacting Plant Performance Measures.

Maintained frequent contact with the suppliers regarding part release information.

Issued weekly, component releases to suppliers. Monitoring accuracy, quantity and due date given the required lead time.

(JIT) Just in Time collaborating closely with suppliers to maintain scheduled deliveries.

Education:

College:

DeVry University

Major: Global Supply Chain Management

Degree earned: Bachelors (04/2021)

University of Phoenix

Major: Business Management

Degree earned: Associate degree of the Arts (09/2012)



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