Leanne De la Rosa

Food& Beverage Manager / Operations Manager / General Manager

Fair Oaks, TX 78015

adzvgy@r.postjobfree.com

+1-210-***-****

Service-focused and cost-conscious with strong expertise in both the front of house and back of house operation.

Excel at increasing check averages through strategic up-selling of food, wine, and alcohol. Adept in all facets of the

food and beverage operation to include: training of staff, food quality and presentation, safety and sanitation

compliance, and inventory management. Characterized as being a creative, outgoing individual who is self-motivated

and passionate about providing bespoke service. Talent to build, lead and develop teams in a collaborative manner,

establishing strong commitments to attaining higher levels of service. Authorized to work in the US for any employer

Work Experience

Senior Manager

Rudy's Country Store and Bar-B-Q - Leon Springs, TX January 2022 to Present

Responsible for hiring and training

• Responsible for the entire building ensuring guest satisfaction

• Responsible for Pit Sheet Projections

• Scheduling

• Business Planning and forecasting several weeks out

• Nightly and Weekly inventory

• Catering / serving events

• Responsible for proper alcohol procedures according to local laws, company policies and procedures, and TABC, I ensure that all employees are certified and comply to those policies

• Product ordering, working with vendors, point of sales and staff management

• Planning & execution of business

• Food Quality

• Delivering and insuring outstanding service

Cafeteria Worker

BISD - Boerne, TX

October 2021 to December 2021

• Responsible for cooking food for all of the school children for the day

• Responsible for prep of all breakfast and lunch items

• Responsible for serving food to all 4 lunches

• Responsible for cleaning the kitchen and doing dishes Area Operations Manager

Dave & Buster's - San Antonio, TX

May 2019 to June 2021

• Responsible for hiring and training

• Responsible for the entire building ensuring guest satisfaction

• Entertaining large events such as Boxing and UFC fight nights

• Running the expo I’m ho line on extremely busy nights

• Assisting on the kitchenware cooking and prepping as necessary

• Responsible for proper liquor procedures according to local laws, company polices and procedures, and TABC, I ensure all employees are certified and compliant with those policies. General Manager

TEXAS 46 BBQ - Spring Branch, TX

February 2018 to September 2018

• Conduct monthly staff meetings

• Conduct weekly manager meetings

• Efficiently resolve problems or concerns to the satisfaction of all parties involved

• Optimize profits by controlling food, beverage, and labor costs on a daily basis

• Review invoices, inventory, payroll, analyzing food & beverage costs

• Provide strategic direction and daily operational leadership to a team & hourly team members

• Booking and maintaining live entertainment on a weekly basis

• Complete restaurant opening and closing procedures and manage deposits

• Created social media presence to improve marketing and develop customer outreach strategies

• Administered payroll, completed all paperwork, and wrote schedules

• Driving revenue through gorilla marketing, social media, word of mouth, positive customer interactions

• Responsible for maintaining positive labor percentages

• Ensure positive guest experiences in all areas of the restaurant

• Handle all HR (recruiting, selecting, training, scheduling, coaching, supervising, and disciplining) Operations Manager

Main Event Entertainment

May 2014 to November 2017

• Responsible for the development and success of 50 direct reports

• Scheduling and managing banquet attendants for 15 to 40 banquets a week

• Scheduling and managing birthday party hosts for 30-50 birthday parties a week

• Overall management of 48,000 sq. ft. building

• Provide strategic direction and daily operational leadership to a team of 1 shift supervisor, 4 party host supervisors, and 130 associates

• Help achieve guest satisfaction through uncompromising service

• Responsible for our Bowling League program - we have 4 nights of bowling leagues

• Responsible for cashing out anyone who handles money in the building at the end of a shift

• Balancing and processing all transactions for the day

• Conducting training, hiring, and procedural development

• Responsible for maintaining positive labor percentages

• Manage daily operations within the building (games, party street, bowl, service, team service, kitchen, catering, bar)

Restaurant Supervisor

Levy Restaurants AT&T Center

October 2013 to May 2014

• Provided strategic direction and daily operational leadership to a team of 35 associates

• Managed general operation for the Terrace Restaurant and bar, and 2 Super Boxes

• Help achieve guest satisfaction through excellent service

• Responsible for nightly event beverage yields

• Responsible for payroll and gratuity distribution Assistant Restaurant Manager

JW Marriott

July 2013 to September 2013

Provided strategic direction and daily operational leadership to a team of 60 associates including 4 supervisors

• Managed general operation for Cibolo Moon

• Helped achieve guest satisfaction through uncompromising service

• Conducted all training, hiring, and procedural development

• Responsible for maintaining positive labor percentages

• Responsible for quarterly beverage inventories

• Responsible for payroll and gratuity distribution Outlet Supervisor

Westin Book Cadillac - Detroit, MI

November 2012 to June 2013

• Provided strategic direction and daily operational leadership to a team of 6 associates

• Managed general operation for the Motor Bar beverage and service

• Helped achieve guest satisfaction through uncompromising service Outlet Manager

The St. Regis Aspen Resort - Aspen, CO

August 2010 to August 2012

• Provided strategic direction and daily operational leadership to a Team of 7 supervisors, and 40 associates

• Managed daily operations within all food and beverage outlets (pool service, private dining, lounge, restaurant, banquets)

• Conducted all training, hiring, and procedural development

• Responsible for maintaining positive labor percentages

• Responsible for quarterly beverage inventories

• Responsible for payroll and gratuity distribution Lead Outlet Supervisor

Westin La Cantera Resort - San Antonio, TX

May 2006 to July 2010

• Provided strategic direction and daily operational leadership to a Team of 1 supervisor and 30 associates

• Managed general operation for the Gantry pool bar and service

• Conducted all training, hiring, and procedural development

• Helped achieve guest satisfaction through uncompromising service Education

High school diploma

University Of Texas at San Antonio - San Antonio, TX 2005 to January 2008

Skills

• Microsoft word (10+ years)

• Micros (10+ years)

• Excel (10+ years)

• Administrative Skills (10+ years)

• Customer Service (10+ years)

• Customer Relations (10+ years)

• Cash Handling (10+ years)

• Cash Management (10+ years)

• Employee Relations (10+ years)

• Hiring (10+ years)

• Inventory (10+ years)

• Operations Management (10+ years)

• Office Management (8 years)

• Powerpoint (10+ years)

• Training (10+ years)

• P&L

• Upselling

• Culinary Experience

• Catering

• Labor Cost Analysis

• Management

• Restaurant management

• OpenTable

• Hotel experience

• Banquet Experience

• POS

• Recruiting

• Kitchen Management Experience

• Food Safety

• Guest Services

• Purchasing

• Restaurant experience

• Inventory control

• Leadership

• Budgeting

• Hospitality

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Outlook

• Serving

• Bartending

• Cooking

• Employee Orientation

• Host/Hostess

• Quality Assurance

• OpenTable (8 years)

• Events management

• Shift management

• Supervising experience

• Assistant manager experience

• Report writing

Certifications and Licenses

ServSafe

Driver's License

First Aid

Assessments

Cooking skills: Basic food preparation — Proficient June 2021

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Bartending — Proficient

August 2021

Understanding, pouring, and mixing drink orders

Full results: Proficient

General manager (hospitality) — Proficient

June 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Food safety — Proficient

July 2021

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate