Customer Service Administrative Assistant
Resume:
Jasmine Fulton
Chicago, IL *****
adzvgx@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
PCC Community Wellness Center - Chicago, IL
February 2022 to September 2022
• Client/patient check in
• Appointment scheduling
• Triage patients when needed
• Volunteered as a youth counselor for teen moms.
Administrative Assistant
Amy Zier & Associates - Chicago, IL
September 2016 to January 2022
• Client/patient check in.
• Appointment scheduling
• Implemented a clinic quality improvement program: bringing in new systems and procedures that will benefit the company’s efficient and accuracy rate.
• Developed a paperless environment by implementing online systems to manage data, process orders, and integrate processes, resulting in improved efficiencies of 43% and reduced labor hours
• Assigned and reviewed work for accuracy, service standards, and compliance with program requirements.
• Processed billing, invoices, check request, insurance, and other documents for submission.
• Insurance verification
• Provided administrative oversight and coordination between all clinic based programs and departments.
• Coordinator for new and ongoing patients
• Marketing: social media, preparing marketing materials, networking, generating referrals, and collaborating with the community
Customer Service Rep
H&M - Chicago, IL
August 2012 to August 2016
Answering phone calls
•Providing fast, friendly and efficient customer service
•Assisting customers with merchandise selection
•Maintaining proper inventory levels
Sales Associate and Cashier
H&M - Chicago, IL
August 2011 to August 2012
•Customer service
•Generate sales
•Assist customer with merchandise selection
•Maintain inventory levels
•Process transactions
•Cash experience
Medical Assistant Intern
GSK medical - Chicago, IL
June 2010 to July 2011
•Recorded and documented patient information under the supervision of a physician
•Gathered medical and health information
• Billing
•Scheduled appointments
•Answered phone calls
•Worked with the public directly
Education
High school or equivalent
Skills
• WPM 50 Proficient in Microsoft Office and Data Entry Excellent interpersonal and communication skills Knowledge on customer service Understanding of front desk operations Ability to multitask Telephone etiquette Time management skills Math and inventory skills (6 years)
• Administrative Support
• Data Entry
• Excel
• Administrative Assistant
• Filing
• Scheduling
• Marketing
• Billing
• Word
• Receptionist
• Insurance verification
• Clerical experience
• Medical Scheduling
• Medical Billing
• QuickBooks
• Medical Terminology
• Medical Office Experience
• Triage
• Vital Signs
Languages
• English - Expert
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