Michael Stiles

adzvgk@r.postjobfree.com • 850-***-****

LinkedIn • Tallahassee, FL

Operations Director Profile

Dynamic leader driving operational excellence and spearheading successful recruitment initiatives as Regional Operations and Recruitment Director in the medical industry.

Results-driven Regional Operations Director with extensive experience in blood collection and recruitment. Proven track record of optimizing operational efficiency, implementing successful recruitment strategies, and ensuring compliance with industry regulations. Skilled in leading and motivating cross-functional teams to achieve targets and exceed performance goals. Adept at fostering strong relationships with stakeholders, vendors, and community partners. Demonstrated ability to drive process improvements and deliver exceptional quality in blood collection services.

Areas of Expertise

Medical Facility Oversight

Operations Management

Staff Training & Development

Quality Assurance

Strategic Planning

Vendor Management

Regulatory Compliance

Healthcare Administration

Budgeting & Financial Analysis

Accomplishments

Boosted annual collections by 1-10% in fiercely competitive region, alongside two other blood centers.

Directed and expanded my region's territory by outperforming competitors, strategically allocating personnel and resources to drive growth.

Enhanced operational efficiency through the progressive expansion of blood collection automation program, leading to consistent annual increase of 1-5% in donors utilizing automation.

Achieved 100% success record on AABB inspections, ensuring regulatory compliance throughout tenure as Director of Quality and Operations while maintaining similar results for FDA, State of Florida, and EU inspections.

Career Experience

OneBlood Inc./Florida Blood Services, Tallahassee, FL 2009 – 2023

Regional Operations Director of Collections and Recruitment

Orchestrated and supervised all blood donor collection activities performed by a team of volunteers including salaried professionals and donors. Ensured stringent adherence to Standard Operating Procedures and Policies. Fostered collaboration with other departments to ensure a consistent and secure blood supply. Analyzed data and conducted research to enhance processes and acquire valuable insights. Implemented cost-cutting measures to maintain regional profitability within budgetary constraints. Collaborated closely with human resources to cultivate skilled and efficient workforce. Collaborated with Upper Management to optimize strategy development and foster a culture of continuous improvement. Ensured continuous readiness for regulatory agency reviews across all infrastructures.

Managed and coached leadership across nine establishments in North Florida and South Georgia region.

Enhanced communication and community engagement within the organizational structure by traveling extensively throughout the region.

Consistently exceeded assigned collections goals ensuring adequate blood supply for hospital clients.

Achieved consistent year-to-year growth in the region with progressively increasing goals.

Increased employee retention through active employee engagement.

Surpassed projected revenue and consistently maintained expenses within budget.

Optimized recruitment strategies and allocated resources effectively to maximize daily collections.

Southeastern Community Blood Center, Tallahassee, FL 2007 – 2009

Director of Quality Assurance and Regulatory Affairs

Established and preserved Regulation Adherence Framework to identify and mitigate blood facility operational deficiencies, ensuring regulatory bodies' compliance. Assimilated modifications to national and regional blood bank standards, factoring in the management, operational practices, and product safety for continuous adherence. Managed and facilitated communication with regulatory bodies regarding license acquisition, annual submissions, CLIA, AABB, and FDA mandated incidents. Implemented and supported adherence-focused initiatives, including providing cGMP instruction, OSHA education, training for biomedical waste handling, conducting proficiency verification tests, formulating disaster recovery strategies, and ensuring efficient record keeping. Performed compliance audits and presented to management structural evaluations and proposition for improvements. Orchestrated blood center's health and safety blueprint in line with regulatory boards such as HRS, OSHA, FDA, EU, and AABB. Supervised scholastic and skill enhancement sessions for the blood center's staffing team. Confirmed facility permits remained current and conformed to all operational regulations.

Enhanced standard protocols, methodologies, and business practices to conform with national and regional norms and guidelines.

Implemented effective error management system to proactively identify and resolve recurring errors, resulting in improved performance metrics.

Education

Bachelor of Science in Biology

Pittsburg State University, Pittsburg, KS

Associate of Applied Science, Medical Laboratory Technology

Coffeyville Community College, Coffeyville, KS

Certifications

Medical Laboratory Scientist, MLS(ASCP)

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