Resume

Mobile: - 091**********(India)

adzvex@r.postjobfree.com

Correspondence Address:-

Peter James

Love shore illam

Vazhavilla, karode p.o

Parassala, Trivandrum

Kerala (India)

Career Objective: -

• To take a challenging and learning oriented career, which will help me to develop my managerial skill and allow me to grow professionally and keep me intellectually updated.

Personal Skill:-

• Problem solving ability, excellent communication skills, ability to interact with people.

• Cordially, Good verbal and written Communication skills

• Hard worker, honest, sincere and Optimistic.

• Willingness to learn and can adapt to any kind of Environment.

• Equally comfortable while working as a part of a team or when leading a group.

Job Title; - HOTEL OPERATIONS MANAGER

Professional Qualification: -

• I passed Diploma in Hotel Management From AMS Trivandrum(KERALA)

In ’A’ GRADE

ACADEMIC QUALIFICATION: -

• I passed 10th in 58%,+2 passed in 50%

• I finished BCA in kariyavattom campus Kerala university(3yrs)

• Currently doing Business Management Tourism in Kerala university(3yrs)

TECHNICAL QUALIFICATION:-

• I finished Turner from GOVT ITI Chengannur (2yrs)

TRAINING EXPERIENCE: -

• 4 months working as a trainee bar waiter in Amrita *hotel Trivandrum in 2003 march

• 8 month working as a Restaurant trainee waiter in Edassery Eastent

4* deluxe hotel Munnar (2004-2005)

WORKING EXPERIENCE: - (2003 march to 2023 June)

• I worked as a Hotel Operation Manager in Hotel Libra TVM (**-**-**-**-**-**)

• I worked as a Food and Beverage manager in Surendra Group of Hotels TVM

• I worked as a Cluster Beverage Manager in SFS (BLND) TVM

• I worked as a Food and Beverage Associate in intercontinental Muscat.(3yrs)

• I have 8months Experience as an Asst bar manager in Quilon Beach Hotel 5* Kollam

• I have six years more Experience in IHG Hotel (OMAN)as a Food and Beverage Associate from (2009-2015)

• I have 1 year and I month Experience as a Asst Restaurant Manager in lords kalavara Hotel group in Bangalore (18-07-2008-10-08-2009)

• I have 2 year and 2 months Experience as a lead Barista(Barista Supervisor) in Coffee beanz PVT LTD Ernakulum(1-05-2006-30-05-2008)

• I have 1 year Experience in Reliance web world as a Barista (16-04-2005-30-04-2006)

• I have part time experience as a financial advisor cum Tele caller in kotak Mahindra bank and insurance company I got IRDI license as well.

JOB RESPONSIBILITIES HANDLED:-

• Up selling food and beverage Products and Promotions

• Handling Macros and Cashier

• Serving and Handling Guest complaints in Professional way

• Checking expiry dates and follow (FIFO) system first in first out process

• Making and selling hot beverages, cocktails, alcohols, smoothies, juices, beers etc.

• Making weekly (FBM) and stack properly and making inventory sheets everyday

• Give the training for the new staff and trainees

• Arrangements of bar, coffee shop, specialty restaurant, banquet hall, room service for the daily operations

• Update and reporting Maintenances via windows outlook to concern departments

• Arrangements for different Theme nights (MEXICAN, ITALIAN JAPANESE SUSHI & SASHMI, STEAK HOUSE, INDIAN, MEDITERANEAN, SEAFOOD, BARBAQUE, FOIE GRASS, Arabic etc.

CURRENT JOB RESPOSIBILITIES:-

• Verify the Daily sales Reports from all Outlets.

• Verify the Financial statements from Accounts and purchase orders forward to head office.

• Daily Briefing to all department Managers and Supervisors.

• Meet the sales targets and motivate the Team Members.

• Maintain budgets and processes.

• Ensure employees work productively and develop professionally.

• Oversee Recruitment and Training new Employees.

• Prepare logbook and Regular Reports for upper Management.

• Ensure staff follows health and safety regulations.

• Oversee day- to- day operations.

Computer Skill:-

• M. S Office, Internet& basics of Computer, Micros,Opera basic, Symphony

Training Certificates

• Basic Food Hygiene Training from E-Crystal (90% Score)

• Basic Wine Training From Mace (98% Score)

• One Step A Head (Business Techniques and Aim higher)

• Hotel Orientation And Information’s

• Trainings Attended(up selling & suggestive selling,problem solving, personal grooming, menu designing and costing)

• Appreciation Certificates from Various Events & Promotions

• Successfully completed cross training in purchasing department.

• Cross training finished in Purchasing, Receiving, Cost control, Trader vics kitchen &all food and beverage departments from IHG Hotel Group.

Language Known:-

English, Malayalam, Tamil, Hindi

Awards and Achievements: -

• I got best Employee award from Crown plaza Sohar 2010

• I got best salesmanship appreciation from Quilon Beach hotel (43 hotel memberships done and more than 250 guest leads).

Driving License’s

Oman and India

Hobbies: -

Playing Badminton, Cooking, Reading and listening Music

Personal Details:-

Permanent Address: Love shore illam

Vazhavila, karode

Karode P.O, Parassala

Trivandrum

Date of Birth: - 25th November 1983

Marital Status: - Married

Father’s name: - P. James

Declaration: -

• I hereby declare that all information furnished above is true to the best of my knowledge.

Date : 09-08-2023

Place: Trivandrum (peter James)

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