Customer Service Supply Chain
Resume:
TINASHE MPOFU
● adzvc6@r.postjobfree.com ● Ph 0026 377-***-****
■■ Executive Summary
Freight Forwarding & Logistics Specialist
• Operations Assistant •Import Documentation Assistant • Equipment and Container Controller Offering experience within the large international freight forwarding company and as well a Shipping Line Organization, a strong record of innovation, focus on positive results, of driving ‘bottom-line’ performance, reducing costs, increasing efficiency – helping make the business more profitable and sustainable.
● More than 3 Years’ experience in Freight Forwarding and Import process for Container releases.
● Led cost reductions in shipping process, reduction in EDI delays up to 5 Hours, achieving greater savings within an organization.
● Record of reducing transit times, saving huge amounts in storage, charging demurrage for import containers, reduce delay costs for transshipments.
■ Key Skills: Freight Forwarding; Process Improvement, Customer Service Excellence; Relationship Management; Negotiations: pricing, service levels; Cost Saving; Inventory management; reporting; tracking and updating.
■■ Career History
Operations Officer
Transcom Sharaf Logistica (Harare, Zimbabwe) 09.2022 - present Engaged into operations department where it was involved with exports and imports shipments. I was handling and tracking movement of trucks, documentation, clearances, releases, offloading and loading cargo for both imports and exports shipments. I was mainly shipping tobacco, vermiculite, Chrome, Lithium, Citrus fruits
(Lemons and oranges).
Import Documentation Assistant, Equipment
Control and Export Documentation Administrator
Mediterranean Shipping Company (Harare, Zimbabwe) 01.2021 - 09.2022 Engaged into the department with multiple tasks doing Equipment Control which is a stand-alone department and Import documentation as a demurrage cost controller. Took charge of updating and maintaining EDI quality for having the best agency report and as well maintaining the import cycle when delivering units to our local depots.
“strong record of
innovation, focus on positive
results, of driving ‘bottom-
line’ performance, reducing
costs, increasing efficiency”
■■ Endorsements
“fast and efficient”
“Tinashe is fast and efficient!”
-Martin Schupp, Client
“I can unreservedly
recommend him.”
“Tinashe has been a person in
charge and responsible for
importing our containers from the
discharge ports Durban and Beira
to their final inland destinations in
Zimbabwe…
“I have found him to be a
trustworthy and very valuable
associate provides a reliable and
accurate information … [he is] an
organized and qualified person …
“His work ethic is top-of-the-line,
and he is professional in his
approach at all times … He goes
out of his way to make sure our
shipments are prioritized and
delivered as expected …
“I can unreservedly recommend
him to you.”
- Happymore Magwisa; Imports
Coordinator, AGS Frasers
International, 2018
“a tremendous asset”
“We have worked with Tinashe
Mpofu for the past 3 years… I have
been consistently impressed by his
attitude toward his work and his
performance on the job …
“He has managed to exceed our
expectations … He has the
analytical skills to diagnose
problems and devise viable
solutions …
“He has the ability to remain calm
during stressful periods … He is a
tremendous asset to our office.”
In dealing with export process,
Tinashe has excelled beyond his
abilities by processing export
documentation, cutting airway
bills, acquitting shipments,
clearances from origin up until
reaches final destination
■ Page 2 of 2
In the imports department I was involved in giving updates of arrival of units, raising invoices for local and demurrage charges. I managed to trace all the pending charges to be collected and resulted in an increase in profits. In equipment control, it was involved in tracking container movements from import discharge up until loaded on vessels for export. Overcome to solve the issue of long sitting units from 500 TEUs up to 135 TEUS to utilize space and reduce storage costs from various depots. There was a gradual decrease in EDI Delay updates from 24 hours up to 5 hours within 3 months. Managed to maintain nil EDI error reports daily for more the 6 months.
■ Key Responsibilities: Tracking and updating; EDI daily to the MD, weekly to MD and Geneva and monthly reporting; monitoring ILIM reports( demurrage calculations and invoicing); Negotiations; Notifying Clients of arrivals, Billing and Administration; Customer Service; Problem Solving, : Import Vessel Handling (via Beira & Durban); Opening Import Vessel Files; Query Handling; Quick Response to Customer Problems; Procurement of Trucks – rates negotiations; Vendor Invoice Processing; Continuous Improvement
Import Assistant
AGS Frasers International Removals (Harare, Zimbabwe) 01.2018 – 12.2018 RESPONSIBLE FOR ISSUING, resolution of service issues and customer queries as well as follow up on outstanding issues. Prepare & send required documentation to customers and Organizations. Mainly involved with customs clearance of Household goods and Personal effects and as well office furniture. Was addressing clearance issues with returning residents, diplomats, and expatriates. Pay extra attention to managing customer service issues during clearance services, holding the primary responsibility for customer retention and for identifying problems associated with shipments
■ Key Responsibilities: Sending required documents for customs clearance, Physical examinations; customs release; door to door delivery; weekly reporting; Quick Response to Customer Issues; Physical checking shipment’s condition on delivery. Export Assistant
AGS Frasers International Removals (Harare, Zimbabwe) 01.2019 – 12.2019 MANAGED A PORTFOLIO OF TASKS related to preparation of exports documents for the clients, applying for an export documentation out of Zimbabwe up to a point of destination; administering shipment problems until it reaches the client managed all Supply Chain functions & KPIs and drove process improvements and other best practice methodologies in achieving cost reductions, efficiency improvements. Also led Supplier negotiations.
■ Key Responsibilities: Customer Service; Document Processing; Resolving Customer Service Issues; Procurement & Supplier Negotiations; Drafting & Calculating Quotations; Maintaining an Orderly, Efficient Desk; Monitoring Custom Clearance Performance; Staff Training; Ensuring Turnaround times • Net Dwell Times of 12 Days
(or less); Ensuring All Operational Tasks are Completed Accurately and On-Time; Meeting All Agreed Service Levels and Contracts Are in Place.
■■ Education and Training
Bachelor of Science in Supply Chain Management
■ Page 3 of 2
2021
General Certificate of Education “A” Levels
Zimbabwe, 2015’
General Certificate of Education “O” Levels
Zimbabwe, 2012’; 2013
■■ Personal Details
Nationality Zimbabwean
Languages Shona (mother tongue); English (fluent). Email adzvc6@r.postjobfree.com
Phone +263-*********
[Certificates and references on request.]
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