Customer Service General Manager

Lenora Jennings

910-***-**** adzv9w@r.postjobfree.com Fayetteville, NC 28314

SUMMARY

Dedicated high-energy professional focused on promoting customer satisfaction through exceptional service and maintaining accommodations. Twenty plus years of experience in customer Service Relations. Competent and work well under pressure. Meticulous worker; attentive to quality and detail. Self motivated, efficient and flexible. SKILLS

Training & Development

Employee Scheduling

Staff Development

Supervision & management

Problem-Solving

Excellent Communication

Customer Service

EXPERIENCE

Assistant Manager, Refuel, November 2022-Current

Raeford, NC

Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. General Manager, KFC Restaurant, November 2021-October 2022 Fayetteville, NC

Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Cook, Morale Welfare Recreation Fort Bragg, January 2016-September 2021 Fayetteville, NC

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Followed established procedures and requirements for safe food handling, storage and service.

Operated grills, fryers and broilers to cook items to quality guidelines. General Manager, Krispy Kreme Donuts, December 2008-June 2016 Atlanta, GA

Trained employees on duties, policies and procedures. Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget. Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Administered employee discipline through verbal and written warnings. Tracked monthly sales to generate reports for business development planning. EDUCATION AND TRAINING

Associate of Applied Science

General Business, Fayetteville Technical Community College, Fayetteville NC Expected in May 2025

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