Customer Service Quality Control, Safe Driver, Office Exp, Off. Man.
Resume:
SB Scott Briggs
Fort Lauderdale, FL *****
adzv8v@r.postjobfree.com
PROFESSIONAL
SUMMARY
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction. Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Managment expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
WORK HISTORY SELF EMPLOYED, AUDIO/VIDEO CONTRACTOR 03/2005 to 06/2015
Handirack Corporation
Ft. Lauderdale, Fl.
• Compared vendor prices and negotiated for optimal savings.
• Developed standard operating procedures for all employees.
• Managed office operations while scheduling appointments for Potential New Customers
• Maintained computer and physical filing systems.
• Design & Engineering of all Installations & Systems
• Coached new hires on company processes while managing employees to achieve maximum production.
• Coordinated special projects and managed schedules.
• Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
• Rendered on-site installation services and support of basic to complex Audio and Video systems for residential and commercial based clientele.
• Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
• Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.
FIELD MANAGER
02/2010 to 06/2013
Opa-Locka/ Hialeah Flea Mkt.
Opa-Locka, Fl.
Supervisor: SCOTT MILLER, Cell 305-***-****
• Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
• Facilitated field operations through supervision and direction of field personnel.
• Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
• Performed quality control inspections on phases of field operations.
• Tracked key performance indicators and enforced quality control measures.
• Predicted and resolved operational bottlenecks, supply and tool shortages.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
VICE PRES. /GENERAL MANAGER OF OPERATIONS
05/1999 to 08/2008
Mobility Concepts, Inc
Hollywood, Fl.
Supervisor: Sonia Duda, Cell 954-***-****
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Assessed supplier quality to maintain tight cost controls and maximizebusiness operational performance.
• Shop oversight of 6 Mechanics
• Design and Sales of Handicapped Vehicle Modifications, For Veterans Administration, Fl. Dept. of Children & Families, University of Miami, All Local Car Dealerships...Ect.
EDUCATION
Ohio Institute of Technology, Bell & Howells, Devery School Electronics Technician 02/81- 05/83
Columbus, Ohio
Van Buren District Secondary School, Van Buren, ME High School Diploma 06/1980
• Member of High School Marching, Stage, and Regular Band
• Leading Member of School TV Broadcasting Studio & Disc Jockey
• Lead Tech for Installation of Above Studio
• Math...Algebra 1,2,3,4. Trig. 1,2
• Speech, Public Speaking
• English 1,2,3
• French 1,2
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