Customer Service Human Resources

Leslie Anne Peirce

Business Management

adzv7s@r.postjobfree.com

Marshall, VA, US 20116 • 703-***-****

Growth-focused and customer-centric business professional with substantial experience in operations management, customer services, and team leadership. Proven success building, leading, and training teams, developing and implementing proposals, and cultivating positive environments focused upon uncompromising customer service excellence, high productivity, cost effectiveness, and employee morale. Well-versed in delivering exceptional level of customer service and support while consistently completing work ahead of schedule to enhance satisfaction. Adept at facilitating government entity registration processes, ensuring adherence to legal requirements and streamlined operations. Efficient and detail-oriented personal assistant with expertise in utilizing QuickBooks, Excel, and Outlook for efficient financial and administrative tasks. Strong communication skills with distinctive ability to build robust relationships with key stakeholders.

Areas of Expertise

Strategic Planning & Execution

Team Building & Leadership

Operations Management

Contract Review & Negotiation

Business & Revenue Growth

Cost Reduction & Containment

Human Resources Management

Issues/Problems Resolution

Relationship Building

Staff Training & Mentoring

Client Satisfaction & Retention

Exceptional Customer Service

Professional Experience

Marshall Virginia 2001 – Present

Co-owner / Manager

Organize orders and ensure product availability. Ensure timely execution of all assigned tasks. Manage end-to-end barn operations. Oversee activities involved with horse rehabilitation. Led proposal writing and HR management functions, including recruiting, hiring, training, onboarding, performance evaluation/appraisal, and retention. Exhibit expertise as personal assistant. Facilitate government entity registration. Exhibit expertise in construction office operations. Utilize strong organizational skills to streamline administrative processes. Seamlessly execute strategic initiatives to optimize office efficiency and enhance productivity. Create engaging and informative blog posts on various topics. Develop compelling topics and utilize effective writing techniques to capture readers' attention.

●Consistently exceed expectations by offering exceptional service to clients and potential clients.

●Contributed to overall success of construction projects by delivering exceptional administrative support.

●Nurtured and fortified reliable relationships with key clients by providing unparalleled level of service and satisfaction.

●Organized numerous charity events to benefit local animal organizations, demonstrating strong commitment as Animal Welfare Advocate.

Education

Graduated (GPA 3.4)

Berean Fellowship Academy

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