Lora Kelder

Motivated and Determined

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+1-479-***-****

●Motivated and self-driven professional with more than 2 years relevant experience; very determined

●Capable of completing tasks in a timely manner; multitasking

●Experience in preparation for presentations

●Preparing reports and maintaining the utmost confidentiality

●Expertise in all Microsoft programs

Authorized to work in the US and CA.

Work Experience

ATF Specialist (Specialty Compliance and Ethics)

Walmart -Bentonville, AR December 2022 to Present

Trace Requests for the ATF

Management of the Tennessee Designated Program for alcohol

REACH Triage/no violation tickets/no STM tickets

REACH violation/STM tickets (under guidance of Mgr II)

QuickBase updates

Inbox / Crisis -Avoidance Prioritization (Compliance, Sampling, SPARK, Program coms.)

Document Controlling for firearms and ABC website

Tobacco MTR processes

Customer Remediation Specialist

Genpact - Bentonville, AR August 2022 to Present

•Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back- office transactions.

•Acquire detailed knowledge of product ranges and excellent service.

•Offer an excellent level of customer service, proactively serve customers across their product portfolio, and handle high-volume customer inquiries across the product range.

•Follow clear instructions and guidelines to resolve customer inquiries at the first point of contact. establish trust and resolve customer queries and handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.

•Collaborate with colleagues across multiple departments to provide a high-quality service to customers Recognize individual customer service needs and resolve their inquiry.

•Provide resolutions to avoid customers having to call again, or have the call Transferred.

Mortgage Loan Processor

U.S. Bank - Joplin, MO(Remote)

October 2021 to January 2022

•Responsible for assembling, administering, and processing loan application paperwork before it gets approved by the loan underwriter.

Document Control Specialist

FNA Group - Decatur, AR

May 2017 to August 2017

Store, manage and track company documents.

●Scan organized and maintained documents.

●Assist with file migration and audits.

Financial Customer Service Rep

Arvest Bank - Bentonville, AR

April 2015 to January 2016

Developed rapport with clients interested in investment opportunities.

●Worked closely with a Senior Rep.

●Build current client relationships by providing attentive service.

●Worked closely with a Senior Rep.

●Build current client relationships by providing attentive service.

●Analyze financial performance of clients and run financial needs analysis programs.

●Executive credit and financial analyses of the client and investments across various sectors

Administrative Assistant and Dispatcher

KELDER TRANSPORT - Vancouver, BC

May 2012 to April 2015

Schedule and coordinate meetings, appointments, and transportation arrangements for loads and deliveries

●Developed new filing and organizational practices.

●Maintained utmost discretion when dealing with sensitive topics.

Financial Customer Service Rep

THE CANADIAN IMPERIAL BANK OF COMMERCE - Fort Macleod, AB

February 2010 to May 2012

Developed rapport with clients interested in investment opportunities.

●Worked closely with a Senior Rep.

●Build current client relationships by providing attentive service.

●Analyze financial performance of clients and run financial needs analysis programs.

●Executive credit and financial analyses of the client and investments across various sectors

Education

High school

Graduated 2008

Paralegal Certification

Reeves College

September 2013 to April 2015

Criminal Justice and Administration

The University of Lethbridge January 2009 to June 2009

Pursuing BS in Criminal Justice

University of Arkansas

January 2020 to present.

Skills

•Certifications in all Microsoft programs

•Document Control

•Legal Research

•Administrative Experience

•Legal Drafting

•Adobe Acrobat

•Database skills

•Proofreading

•Quality Assurance

•Transcription

•Presentation Skills

•QuickBooks

•Project Management

•Underwriting

•Accounts Payable

•Negotiations

•Conflict Management

•Accounts Receivable

•Financial Report Writing

•Salesforce (1 year)

•VoIP

•OMNI

•NextGen Program (Firearms)

•QuickBase

•REACH (Regulatory Contacts)

Certifications and Licenses

Microsoft Certified Professional (MCP)

August 2014 to Present

Licensed Insurance Agent

April 2022 to April 2024 Heath and Life

License number: 20286116

References:

Nivi Narula- Gravette – Senior Manager II, Alcohol & Tobacco Compliance

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Chiara Pandhi - Director, Specialty Compliance & Ethics

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Joshua Sutton – Associate Merchant – Adult Beverages

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Nicholas Colucci – Senior Director, Ethics & Compliance and Governance

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Assessments

Attention to detail — Proficient!

Identifying differences in materials, following instructions, and detecting details among distracting information. Great willingness to learn!

Letter of recommendation attached

Contact this candidate