Customer Service Appointment Setter

CRYSTAL MORGAN-ESPINAL

***-***- ****

************@*****.***

PROFESSIONAL SUMMARY:

Highly self-motivated, committed professional ten plus years of experience providing excellent customer service, verbal and written communication skills. Strong interpersonal skills. High call volume willingness to learn and teachable.

WORK EXPERIENCE:

Sweet Rayne’s Logistics LLC. Irving, Tx.

Back Office Work/Sales/Rate Negotiation/ Appointment Setter/Driver Coordinator and Ambassador March 2023-Present

Arranging drivers to deliver freight or pick up shipments and packages. Keeping records and using computer programs to track drivers' locations and weather conditions. Reviewing drivers' logs for errors or violations and monitoring their working hours.

Variant/Werner Enterprise - Dallas, Tx.

Professional Truck Driver/Customer Service/Map Navigator April 2022-March 2023

Transporting finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers. Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance. Planning routes and meeting delivery schedules.

Nissan Motor Acceptance Corporation -Irving, TX

Customer Network/Retail Agent/Total Loss Insurance/Lease Maturity/Appointment Setter: January 2018-April 2022

Auto Finance and banking, Skip trace end of lease 30, 60, 90-day, contact customers of due balance submitted payment(s) needed and or took payments. Great verbal, written communication skills, mailed documents needed to customers of purchase, return, or get into a new vehicle lease, FDCPA guide lines dispatched help setup portal.

Spectrum Cable/ Time Warner Inc/ Comcast Irving, TX

Technical Support/Lead/Customer Service/Dispatcher/Sales/Appointment Setter: September 2004 - January 2018

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, minimum calls per day, contact percentage, promises/calls ratio, promises kept. 30,60,90 day passed due company rules and regulations portal setup.

EDUCATION: Certificate: International Aviation and Travel Academy-Travel and Tourism, Arlington, TX

Certificate: Road master-Professional Driver – Dallas, Tx

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