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Customer Service Communication Skills

Location:
Dakshin dhoka, Bagmati, Nepal
Salary:
$10 per hour
Posted:
September 23, 2023

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Resume:

Curriculum Vitae AMRIT PANGENI

© European Union, 2002-2015 europass.cedefop.europa.eu Page1 / 3

PERSONAL INFORMATION AMRIT PANGENI

Badahare, 06 Jagat Bhanjyang, Syangja, Nepal

+977- 980-***-**** +977-980-***-****

adzv1c@r.postjobfree.com

Passport:: 11027375 Expiry: 01/08/2028 Marital Status: Single Sex: Male Date of birth: 14/06/1997 Nationality: Nepalese WORK EXPERIENCE

EDUCATIONANDTRAINING

PERSONALSKILLS

JOBAPPLIEDFOR

POSITION HOUSEKEEPING

23rd Oct 2019 to till date

HOUSE KEEPING

Mirable Resort and Hotel Pvt.Ltd, Dhulikhel, Nepal

Cleans public bathrooms, elevators, and offices and assigned crew area.

Polishes brass and other metals.

Cleans carpets, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of water and other damages such as dirt, soot, stains, mildew, and excess water and moister.

Sprays or fogs carpets, upholstery, and accessories with fabric conditioners and protectors, deodorizers and disinfectants.

Dust Furniture. Washes walls, ceiling, and woodwork. Washes windows and door panels.

Empties wastebaskets and empties and cleans ashtrays.

Transports trash and waste to the disposal area.

Picks up used glasses, china, cutlery etc. when left in public areas by guests. Brings the utensils to a designated area for cleaning and washing.

Notifies management concerning need for repairs or corrections to lighting, heating and Ventilating equipment.

Properly handling and maintenance of all equipment necessary for his/her working tasks.

Maintains a safe and sanitary environment for guests and fellow employees.

Knowledgeably answers questions about ship’s schedules, travel routes, and ship’s services when asked by

Guests during the course of performing his duties in public areas, displaying courtesy every time he/she is in contact with a Guest.

Must assist with the handing of Guest’s luggage on embarkation and disembarkation days.

Ensures personal appearance, personal hygiene, and uniforms appearance is at all times in accordance with the Cruise Line Policy.

Other duties may be assigned

2014AD

School Leaving Certificate –

Jhuwani Secondary School, Nepal

Curriculum Vitae AMRIT PANGENI

© European Union, 2002-2015 europass.cedefop.europa.eu Page2 / 3 ADDITIONAL INFORMATION

I am keen to start my career and prepared to work hard in order to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge. Mother tongue(s) Nepali

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English B1 B1 B2 B2 B1

Hindi B2 B1 B2 B1 A1

Levels:A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user Common European Framework of Reference for Languages Communication skills Communication skills gained through my experience as housekeeping.

My skills are on active listening, paying full attention, practice active listening, reading body language

(and control your own), master the nuance of Voice tones, be empathetic, understanding what's not being said, speaking in specifics, be a subject matter expert, be genuinely curious, assuming good intent, always be honest, don’t makeAssumptions,be persistent, not pestering and be comfortable with silence.

Job-related skills I consider myself to be innovative, professional and a fast learner; I possess a very patient, pleasant temperament and have excellent communication skills. Work efficiently in a demanding environment. To take up and excel in a position by applying my professional experience and strives towards fulfilling the responsibilities assigned to me, utilizing my knowledge, diversified exposure, capabilities, and skills towards the achievement of company’s mission and objectives. Other skills Knowledge of related tools, equipment and materials and chemicals.

Skill in the field of handling and guiding guests and customers. Skills Good Communication

Flexibility

Integrity

Teamwork

Professionalism

Strong Interpersonal Skills

Responsibility

PositiveAttitude

Goal-orientated

Exceptional time management skills

Excellent work ethic

Interests Travelling

Cooking

Playing Football

Swimming

Reading Newspapers & Books

Curriculum Vitae AMRIT PANGENI

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