Customer Service Team Lead
Resume:
Buckeye, AZ *****
********.**.**@*****.***
CHRIS SMITH
SUMMARY Over nineteen years of customer service experience including eight years of experience as senior manager in Customer Service departments of organizations. As a leader of customer care departments, have taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquiries and complex issues. EXPERIENCE
AMAZON – PICKER
2019 - Current
Ensure that work areas are kept clean, well-maintained, and well-organized. Keeping up-to-date and accurate records of incoming and outgoing shipments. Picking orders as assigned and/or requested by the Amazon management. UPS – YARD CHECK SUPERVISOR
2019 - Current
Oversees yard operations. Coordinate with drivers with load volume, ensuring that trailers are in the correct locations and are loaded or empty as planned and confirm accurate trailer inventory. Create efficient dispatch plans. XPO LOGISTICS – TEAM LEAD
2021 - 2021
Responsible for picking, sorting and packing merchandise in a safe, productive and accurate manner. Also responsible for accurately and productively keying data using PC’s and handheld LRT guns. Perform other related duties, special projects and assignments as needed.
DICKS SPORTING GOODS WAREHOUSE – TEAM LEAD
2017-2020
Responsible for picking orders, loading trucks and training new employees. IRIS – REACH TRUCK DRIVER
2016-2017
Responsible for building pallets, pulling and loading of orders, moving pallets to and from the production area and all other duties as assigned. Maintain clean, orderly workstation. Consolidate merchandise as necessary in back stock locations. Page 2
MACY’S - LOGISTICS
2013-2015
Responsible for picking, sorting and packing merchandise in a safe, productive and accurate manner. Also responsible for accurately and productively keying data using PC’s and handheld LRT guns. Perform other related duties, special projects and assignments as needed.
BIG LOTS – FURNITURE MANAGER
2011-2014
Responsible for the operational performance of the furniture department, including cashiering, service desk, shrink control, store paperwork, merchandise adjacencies presentation, ad signing, special promotions, freight processing and inventory control. Also responsible for assisting customers with product information, selection and purchases. Maintain department inventory and price hold process. Responsible for training department and store personnel in furniture functions, including sales and customer service techniques.
EDUCATION MARYVALE HIGH SCHOOL – DIPLOMA
May 1997
Contact this candidate