JONATHAN GROGAN

Bossier City, LA ***** 318-***-**** adzuzt@r.postjobfree.com

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Energetic Assembly Technician committed to accurately assembling different components and parts of goods to deliver a quality product which is ready to be sold. Safety-conscious with excellent time management skills. Very familiar with crane operations and forklift certified. Safety awareness

Goals and performance

POS systems operations

Relationship building and management

Customer Relations

New-Hire Training

Able to work in a team enviroment

Proficient in overhead cranes

Forklift certified

Self-motivated

Assembly Technician, 04/2023 - 08/2023

Cactus Wellhead – 4117 Meadow Ln Bossier City, LA 71111 Also worked here from Oct 2018- Aug 2020

Executed regular tests and inspection procedures to assemble products according to specifications. Assembled and aligned parts and fixtures using hand and power tools. Performed assembly of products according to specifications and instructions. Kept work areas organized, tidy, and clean for maximum productivity. Maintained good stock levels, counted parts, and requested additional supplies. Trained numerous assemblers and provided adequate knowledge about ATP processes. Trained new staff to perform assembly techniques, troubleshooting and preventative maintenance. Operated hoists, cranes and other heavy machinery to transport materials and parts. Assembled parts correctly according to specifications, reducing quality issues. Trained new assembly personnel on proper use of equipment. Verified part numbers and placed parts in appropriate shipping containers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Forklift certified

Delivery Driver, 12/2020 - 02/2023

Dominos's Pizza – 1002 Johnson St A Bossier City, LA 71112 Kept detailed mileage and fuel reports to track overall fuel costs. Delivered packages to customer doorsteps and business offices. Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Maintained upbeat, positive attitude in busy, customer-focused environment. Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Completed rush deliveries on tight timetables to satisfy customer needs. Managed customer inquiries and complaints in polite and professional manner. Followed corporate procedures to maintain company and customer data confidentiality. Expedited deliveries to meet customer deadlines and requirements. Inspected and maintained delivery vehicles regularly to keep in safe working order. Course Maintenance, 06/2018 - 10/2020

Southern Trace Country Club – 200 Southern Trace Pkwy Shreveport, LA 71106 Cut greens, fairways, rough and tee boxes

Maintained clubhouse ground landscaping

repaired bunkers

operated sprinkler and manual water systems

Edge cart path and weed eat

Valve Technician, 10/2014 - 09/2016

Elwood Staffing – 1700 Old Minden Rd STE 108, Bossier City, LA 71111 Cleaned frac valve parts

Built and broke down frac valves

Worked in a team enviroment

Experience operating numerous overhead cranes

Forklift certified

Assistant Store Manager, 08/2004 - 11/2013

Sherwin Williams Co – 1803 Main St STE B, Franklin, LA 70538 Rotated merchandise and displays to feature new products and promotions. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Reconciled daily sales transactions to balance and log day-to-day revenue. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Maintained positive customer relationships by responding quickly to customer service inquiries. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Processed payments for credit and debit cards and returned proper change for cash transactions. Created and maintained safe and secure work environments for employees. Developed and maintained strong relationships with vendors to facilitate timely product delivery. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Degree: 05/2001

C.E. Byrd High School - 3201 Line Ave, Shreveport, LA 71104 EDUCATION

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