Shanetta Harrison

**** ******* *******/ *******, ******* 32725/ 803-***-****

adzuzc@r.postjobfree.com

Objectives

To secure a position within an established company for an opportunity to works as a certified administrative assistant.

Education

Associates Degree - Keiser University Major- Medical Assistant Billing and Coding. January 2021.

High School Diploma- June 2000 Henry E. Lackey

Work Experience

Call Center Representative

South Carolina Department of Revenue

Columbia, South Carolina

September 2022-June 2023

Provide customer service to clientele that includes (but not limited to) answering basic tax filing questions, assisting with password resets, and unlocking accounts. Review and submit requests to correct account information for authorized individuals in a timely manner. Learn and communicate applicable tax laws, internal policies and procedures as established by the State and Department of Revenue to internal customers and taxpayers. Update and/or review section procedures and make suggestions and/or recommendations for improving existing practices and processes.

eCommerce (Online Grocery Pickup)

Walmart

Irmo, SC

May 2019- September 2022

Provide customer service by acknowledging the customer. Assisting with purchasing decisions, resolving customer issues and concerns. Promoting products and services while maintaining a safe shopping environment. Maintains assigned working area in accordance with company policy by properly handling claims and returns. Arrange and organize merchandise and supplies. Utilize inventory management system to maintain accuracy for the facility. Helps generate new business and associated revenue by actively promoting department service and offerings to customers. Solicit feedback from customers about online shopping experience. Collaborates with managers, coworkers, customers, and other business partners. Carry out tasks by identifying priorities, deadlines, and exceeds corporate expectations.

.

Produce, Meat and Bakery Department Supervisor

Walmart

Irmo, SC

April 2018- May 2019

Maintains inventory accuracy by following customer inventory flow process to ensure stock rotation is complete and accurate. Perform clerical duties such as ordering office materials, creating work schedules and documenting substandard employee performances utilizing Microsoft word. Called applicants to schedule and perform interviews. Made recommendations to senior leadership. Completes work assignments and priorities by exceeding company policy standards. Collaborates with managers, coworkers and other business partners to consistently accomplish tasks. Identify priority deadlines and expectations carrying out assigned tasks and communicating progress and information to key leadership. Determine and recommend ways to address improvement opportunities and adapting to and learn from change, difficulties and feedback.

Area Manager

Walmart

Waldorf, Md

May 2016 – March 2018

Manage 30+ associates. Answered customers’ questions and addressed problems and complaints in person and via phone. Performed general office duties, including answering multi-line phones, routed telephone calls or messages to appropriate staff. Offered direction and gave constructive feedback to motivate team members. Communicates with leadership and team members with Microsoft outlook. Creates schedules for team members. Held team members accountable for achieving brand performance goals. Built and maintains effective relationship with peers and upper management. Recruit, hire, develop and retain retail talent for the company.

Customer Service Manager (CSM)

Walmart

Waldorf, Md

September 2014 – May 2016

Reviewed reports to establish baseline customer satisfaction levels. Address customer complaints via phone calls and emails and resolve to a satisfactory conclusion. Manage staffing levels for the customer service counter and other key areas. Supervise cashiers, schedule breaks, and assigned additional cashiers based on store occupancy. Ensure employees were adequately trained and up to date on current store procedures. Perform general office duties, including answering multi-line phones, route telephone calls or message to appropriate staff. Held associates accountable for not following policies procedures via documents on Microsoft word. Attend and manage other store departments as needed to maintain high levels of customer service.

Direct Store Delivery

Waldorf, Md

February 2011 – September 2014

Prepared and approved invoices to ensure vendors were paid correctly. Checked in site packages from UPS, Fedex, and merchandise trucks. Responsible for keeping accurate records of all damaged consumables and non-food merchandise.

Operator

Maryland Environmental Services

Laplata, MD

June 2006- February 2011

Performed field-based maintenance and operation activities on the water and wastewater treatment plants. Contributed to the effectiveness of the work team through participation in required operations and compliance training. Responsible for adding chemicals, such as ammonia or chlorine, to disinfect water and other liquids. Monitored operating conditions and inspect equipment, meters, and gauges on daily basis.

Skills

Auditing registers Counting Deposits

Decision-making Communications and collaboration

Organizational Writing

Teamwork

Job Tasks

Managing associates, Keeping Time, Evaluations, Schedule Meetings, Auditing registers, Send Money Grams, Cap bins, Top Stock, Scan Outs, scheduling associates, Zoning departments, Checking in Vendors, Filing papers, Check in FedEx and UPS, Make cardboard and plastic bales, Check in Delivery Trucks, Order Supplies for the Store, Send back damage merchandise.

References

Available on request

Contact this candidate