EDUCATION

UNIVERISTY OF

MARYLAND GLOBAL

CAMPUS

Bachelor of Science,

Cybersecurity

College Park, MD

CERTIFICATIONS

Security Plus+

Network+

Linux+

TECHNOLOGY

SKILLS SUMMARY

Parallel Virtual Machine Tripwire RMPS ServiceNow

CSAM Accellion/WatchDox

Secured File Solution

PowerShell

Adobe CC

Splunk

Active Directory WebEx

Cisco

J Networking

Routers &

Switches Security

Patches Static IP

Addresses

Microsoft Teams Zoom

UNIX

Trend Micro Bomgar

MobileIro

n

VMware

Oracle Virtual Box

Microsoft Project

RSAM JAMF Pro

Microsoft Access Citrix

Office 365 AWS

Windows 7/8/10 HTML

Nessus Vulnerability

Scanner

Mac OS X, iOS

Wireless

Networks

Identify of

Malware Virtual

machine Active

Directory Safety

& Security

Technical

Support

Scanners

Topologies

Operating

Systems

Microsoft Outlook

Physical & Logical

Security

Fat Files

Install OS service packs Printer support Microsoft Office Suite Virtual Infrastructures Printer maintenance Installations Microsoft Firewalls Scripting with Visual

Basic

Maintenance

LAN WAN Storage Configuration Repair

Adaptability Documentation Connectivity

Troubleshooting Team management Updates

Firewalls & Antivirus IP Addressing Scheme Hard Drives Peripherals Anti-Virus Share File

Windows Viral Infrastructures Google Doc

Firewalls One Drive External/Internal Networks

Adobe Canva Fax Machines

Remedy Force

WORK

EXPERIENCE

NATIONAL INSTITUTE

OF HEALTH IT

Bethesda, MD

Security Present Analyst, (40 hrs./wk.) October 2019-

● Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

● Experienced in windows system administration which including Microsoft Active Directory, Windows group policy design, and deployment.

● Performed active directory user/computer accounts and group policy management.

● Ensure application of information security/information assurance policies, principles, and practices while developing procedures responding to new threats to systems to ensure confidentiality, integrity, and availability.

● Vulnerabilities Analysis OS Systems upkeep and upgrades (Ivanti, Tenable, etc.) Patching on applications and systems.

● Protect sensitive information by installing and configuring security software like firewalls and encryption programs.

● Designed training manuals to increase security awareness throughout company also Ensure software is patched and able to protect from threats.

● Migration from different OS systems, Mac-OS 10.11- Big sur and windows 7 to 10.

● Mac- OS and windows (troubleshooting, and operations)

● Deploying MDM profiles, Apple and Androids.

● JAMF/SCCM management and Deployment

● Validated information system security plans to ensure NIST control requirements are met

● Ensured Cyber security policies are adhered to and that required controls are implemented

● Monitored security controls post authorization to ensure continuous compliance with thesecurity requirements NATIONAL INSTITUTE OF

HEALTH Tier 3 Desktop support/

System Admin, (40 hrs./wk.) December 2017– October 2019

● Provided Cybersecurity support by conducting software/malware scans, ocntinuous monitoring and vulnerability di entification, mitigation, remediation and reporting, decreasing cyberattacks by 42 percent (using Tenable, Nessus and Patch Management

Software)

● Assisted the IT Asset Manager with completing scheduled maintenance, procuring assets, renewing software licenses, monitoring 300+ assets and collecting data to generate Key Performance Indicator (KPI)/Metric Reports

● Assisted the Active Directory Network (ADN) Administrator with managing the National Institute of Allergy and Infectious Diseases

(NIAID) domains, configuring user accounts, auditing network activity and granting user permissions

● Managed and executed the OS migrations in deployments for Windows 7 - 10 and MacOS 10.11- 10.15 Catalina

● Prepared Government Furnished Equipment (GFE) for distribution by setting up Personal Identity Verification (PIV) Credentials

and deployment passwords, granting user permissions, procuring software licenses, installing software and conducting software

● Activated and supported GFE by installing Mobile Device Management (MDM) client on to iPhones and iPads using MobileIron and JAMF

● Provided IT Help Desk Support by resolving an average ~15 Remedy Force and Service Now’ IT Tickets, per day

● Provided additional technical support to ~300 users by troubleshooting software, performing password resets, upgrading software,

conducting software deployment testing, developing Workstation Imaging, performing BitLocker Recovery and configuring

remote access tools (Citrix a nd VPN)

● Conducted orientations and training for ~5 new hire IT Specialists to ensure adherence to Standard Operating Procedures (SOP)

● Vulnerabilities Analysis OS Systems upkeep and upgrades (Ivanti, Tenable, etc.) Patching on applications and systems. XZENTIA Laurel, MD

IT/2017 Technical Support Specialist, (40 hrs./wk.) March 2016- December

● Provided Cybersecurity support by conducting software/malware scans, continuous monitoring and vulnerability identification, mitigation, remediation and reporting, reducing the chance of cybersecurity attack by 41 percent using Tenable, Nessus and

Patch Management Software

● Assisted the ADN Administrator with managing domains, configuring user accounts, auditing users network activity, and granting user permissions

●Managed the onboarding of new hire employees by setting up Personal Identity Verification (PIV) Credentials, adding user

permissions, procuring software licenses, installing software applications and conducting software deployment

● Provided technical support to ~100 users by performing password resets, upgrading software, conducting software deployment testing, developing Workstation Imaging and performing BitLocker recovery

●Monitored Remedy Force and resolved ~50 IT Tickets (per week) related to user permissions, locked accounts, software upgrades/installations

● Conducted orientations and trainings for 6 new hire IT/Technical Support Specialists, to ensure compliance to SOP’s GEEK SQUAD Laurel, MD

Network 2016 and Hardware Specialist, (40 hrs./wk.) January 2014 – March

● Managed software and hardware repairs, via Nova IT Support Ticketing System, resulting in a 100 percent customer satisfaction rate

●Provided technical support by diagnosing and troubleshooting issues, setting up computers, performing screen/keyboard

replacements and upgrading hardware/software

● Provided software support by installing Microsoft Office Suite applications and Antivirus software, removing virus/malware, restoring data and repairing Operating Systems (OS) and drivers

●Educated Best Buy customers about computer hardware/software purchases, maximizing computer productivity and reducing

the chances of virus/malware attacks

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