Customer Service Data Entry
Resume:
JENNIFER
D.SMITH
Huntsville, AL *****
***********@*****.***
PROFESSIONAL SUMMARY
Team-focused Supervisor with exemplary leadership, training and management abilities. Consistent in monitoring and motivating staff for exceptional performance. Highly experienced in mental health environments.
SKILLS
Staff training
Attention to detail
Problem solving
Organized
Integrity
EXPERIENCE
House Coordinator
Ability Plus Huntsville, Alabama
February 2022 - Current
Protected clients and staff by enforcing compliance with infection control policies and procedures.
Maintained performance by assigning daily work tasks 100% of the time.
Coordinated staff schedules 100% of the time..
Stepped up to fill any open shifts.
Resolved staff performance problems and personal conflicts with hands-on approach.
Clinical Care Manager
Home Care Assistance Hampton Cove, Al
April 2021 - January 2022
Reviewed applications for new hire positions, performed interviews and provided onboarding training 50% of the time.
Achieved enhanced clinical performance and care delivery through targeted training for clinical staff 100 % of the time.
Facilitated care coordination with weekly conference meetings with office personnel.
Developed patient-specific plans of care covering medication administration, assessed risks and personnel requirements 100% of the time.
Referred patients to community resources to assist in recovery from mental or physical illness and to provide access to services.
Championed efficient and successful transitions from care facilities to step-down environments and at-home care.
Determined clients' needs via direct assessments and collaboration with medical professionals 100% of the time.
Directed personnel assignments for new clients as well as coordinating referrals, daily care and administrative oversight.
Medical Technician-Direct Support Professional
Ability Plus Huntsville, Al
December 2013 - June 2020
Completed measuring vital signs and documenting symptoms 100% of the time.
Offered encouragement, coaching and emotional support to help clients achieve established goals.
Managed medication administration on a daily basis.
Supported medical staff by answering phones and preparing supply orders 100% of the time.
Followed approved behavior plans and intervention strategies to support client progress towards goals.
Customer Service Manager
BBVA Compass Athens, Alabama
February 2003 - October 2006
Interviewed and hired new cash line employees.
Achieved company customer service objectives through proper alignment of department policies with stated targets.
Managed team's work schedules to complete bank coverage.
Built and maintained relationships to promote rapport with customers.
Oversaw bank operations and maintained standards 100% of the time.
Handled escalated customer issues, providing function support for customer interactions.
Performed process audits to support adherence to procedures and recommend process improvements.
Paramedic
Paramedical Services Huntsville, Alabama
September 1995 - February 2003
Treated wide-ranging medical conditions with appropriate techniques, equipment, and knowledge of proper care standards 100% of the time.
Determined optimal course of treatment to stabilize and treat patients by quickly recognizing conditions and triaging care 100% of the time.
Delivered advanced life support using electrocardiograms (EKGs), external defibrillators, and bag valve mask resuscitators.
Administered drugs, orally or by injection and performed intravenous procedures.
Managed diverse patient needs before hospital treatment, keeping airways open and controlling bleeding 100% of the time.
Field Training Officer- training new employees and providing clinical education for current employees to maintain licensure.
Corporal
United States Marine Corps 29 Palms, California
July 1988 - December 1990
Expanded team capabilities, spearheading training of 25 new personnel.
Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere 100% of the time.
Performed errands, paperwork and data entry as Alpha Company Clerk.
Exceeded expectations becoming meritoriously promoted to E-4 within the first 13 months.
Achieved the position of Licensing NCO, responsible for training on motor transport equipment.
EDUCATION
Bachelor of Science (B.S.)
Charter College, Yakima, Washington
April 2022
Associate in Science (A.S.)
George C Wallace State, Hanceville, Al
July 1995
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