Customer Service Care

Ritu Saigal

Address Cell: 703-***-****

**** ****** ***** *****: ****.******@*****.***

Mannassas, VA

PROFILE: Motivated retail sales-customer care-supervisor professional with 8 years of outstanding customer service experience. Demonstrated sales leader, with ability to consistently surpass goals and build client base. Positive attitude, able to go above and beyond for customer satisfaction. Skilled in problem resolution, time and asset management and team leadership. Strong administrative and visual merchandising skills, with keen attention to detail. Excellent verbal and written communication skills. Prior management experience at a Gas station.

Competencies Include:

Opening Procedures Upselling HR Policies and Procedures

Closing Procedures Team Building Purchasing and inventory

Zone Management Retail Security Customer Complaint Resolution

WORK EXPERIENCE

Telemarketing Customer Service Consultant August 2013- to present

[Part-Time]

Insight Business Group

Respond to telephone inquiries, providing quality service to customers and associates inquiring about complex policies and processes of immigration

Listen attentively to caller needs to ensure a positive customer experience.

Access electronic and paper cataloging systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Assistant Manager Jan 2011-May 2013

A&G LLC, Manassas. VA.

Sales Administration: As Key Holders, open/close store; prepare daily deposits ands ales reports. Process customer payments, balance cash drawers and maintain sales records. Interact with other stores as needed. Motivate staff to meet goals.

Merchandising/Loss Prevention: Plan and organize displays to correspond with current promotions and best-selling products. Maintain store appearance and stock shelves; identify and respond to security risks and thefts.

Customer Cashier

Operated cash register

Receive payment in exchange of filled gas or goods from the convenience shop

Make receipts and bills for customers

Price and shelf incoming goods

Calculate total payments received at the end of the day to tally with goods sold

Sell tickets to customers where necessary

Keep balance sheets of amount received and transactions

Sort, count and wrap currency notes

Pay company bills

Monitor checkout stations to ensure adequate cash availability

Work as gas attendant in the absence of one

Day School Supervisor Nov 2005-Dec 2010

Minnieland Private Day School

Responsible for a program to care for young children. Ensure that staff is respectful of children and parents, and that equipment and facilities are clean, safe and well maintained. Monitor and record the numbers of children participating in the program, costs of equipment and supplies, and other expenses, and any other information, as required. Responsible to keep current, accurate and confidential client and program files. Manage the Daycare budget, report on expenditures and revenues and supervise daycare staff.

Supervise, coach and encourage staff

oEvaluate staff performance

oTake corrective action when necessary

oAssess training needs

oProvide opportunities for training and development

Assist group supervisor with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.

Provide input for bi-annual assessment of children's development

Maintain daily open communication with parents

Keep accident reports

Maintain anecdotal records

Maintain confidentiality

Report any suspect abuse to supervisor

Arrange a classroom environment in accordance to program goals and philosophy

Maintain a safe and healthy environment

Be familiar with emergency procedures

Inspect and replace damaged or lost materials

Attend in-service and staff meetings

Keep all appropriate records such as records, attendance and timesheets.

Meet all applicable licensing regulations

Beautician - Supervisor Year 2004

Apeksha Salon, Chandigarh - India

Having direct communication with customers right from their entry to the salon right the way through their personal care and treatment plans. Helping clients to make decisions about their appearance. Providing a consultation service, educating them on options for their hair, skin and nail care and also assisting them on any other problems or issues they have. Experience of working and managing 12 staff member at a time on daily basis.

Duties:

Evaluating an individual's treatment of skin or body problems and recommending a treatment.

Applying facials and make up.

Making sure that the reception, relaxation and treatment rooms are all immaculate, organized and tidy.

Administering manicures and pedicures and nail treatments.

Booking clients in for appointments.

Being attentative to guests at all times.

Assuring the highest standard of customer care and services at all time.

Resolving any customer complaints.

Giving sales presentations to potential customers, explaining the benefits of our service.

Answering any queries from customers.

Cutting, shaping and coloring the finger and toe nails of clients.

Advising on and organizing tanning sessions.

Making sure that all equipment is properly sanitized and cleaned.

Selling healthcare products to customers and marketing the service of the beauty parlor.

Taking cash and credit card payment from clients.

Shampooing, cutting and administering any hair treatments.

Facial waxing of customers.

Teaching clients how to maintain a particular look.

Giving manicures, pedicures and nail treatments to clients.

EDUCATION:

Bachelor of Arts - 1999 (MCM DAV college), Chandigarh, India

Beautician Specialist Diploma - 2004, Apeksha Aesthetics, Chandigarh, India

Child development associate Diploma - 2009, National credentialing program Council for professional recognition, Washington DC

Reference is available upon request.

Contact this candidate