Human Resources Customer Service

Shereece Restal **************@*****.***

321-***-**** Cell 547 Ellington Avenue

Citizenship: US Palm Bay, FL 32909

Clearance: Secret Veterans Preference: Yes

Professional Summary

Over 11 years of experience as a Human Resources Professional, a strong and competent leader with in-depth supervisory knowledge and management experience. Possesses exceptional personnel management skills, customer service, and public relations skills. Applies extraordinary attention to detail, identifying problems before escalation, saving time and valuable resources. Utilizes excellent communication skills, building and maintaining quality rapport with personnel, at all levels of management. Constantly strives to meet and or exceed the goals and objectives of the organization. Utilizes professional knowledge of Medical Administrations, Postal Processing, Records Keeping, Editing of Professional Correspondents, Staff Reassignment adjustments, and Training. Skilled at preparation and correction of annual Evaluation reports, Personnel Actions under the Uniform Code of Military Justice, Processing of Awards and Decorations and proficient in the arrangements of Professional Ceremonies.

Professional Experience

Administrative Specialist 09/2021-03/2023

SecuriFense Inc.

1 Gabreski Drive

Shaw Air Force Base, SC 29152

Perform Administrative duties for USARCENT Safety Directorate, which includes maintaining Safety Director Schedule, Processing personnel actions, Scheduling conference rooms and video teleconference bridges for Safety Directorate personnel, Maintain Safety files, responsible for updating trackers, Update Safety contact roster, Prepare and monitor requests for the organization, Submit work orders to the USARCENT building custodian, Assist Safety Directorate with help desk tickets for NIPR, SIPR, and telephone systems, Prepare communications such as the development of mission statements, special reports, etc. within assigned areas and respond in oral and written form to requests for information by determining the nature of the information required and assembling the material using the appropriate format and style based on needs and organization.

Human Resources Sergeant 03/2019- 06/2021

Department of the Army

193rd Infantry Brigade

Fort Jackson, SC 29207

Performs duties as a Human Resource Sergeant for a United States Army Brigade Headquarters Company. In doing so is directly responsible for the Health, Welfare, Morale and Professional Development of a team of 3 Junior Enlisted Soldiers. Tasked to instruct them on Soldier skills and duty performance. Daily responsibilities includes Personnel Status Reporting, Physical fitness instruction, Skills training, safekeeping of office automation equipment, and quality control of all military correspondence that have been queued for final approval and signature. Responsible for the processing of Personnel Actions effecting over 300 permanent party personnel. Tasked as the lead operator in charge of processing of all Defense Travel System transactions within the 193rd organization.

Administrative Specialist 01/2017-01/2019

Department of the Army

Eight Army HHB HQ

APO, AP 96205

Served as an Administrative Specialist for 2 years, responsible for Personnel Support and Administrative Actions, Reviewed Consolidated Reports, Unit Training Statistics, and Advancement Applications. Reviewed and Prepared reports on Personnel Data in regards to Organizational strength (listing needed gains, in response to our forecasted losses) of personnel, responsible for timely and accurate transactions submissions and strength reporting into our processing system used Army wide; responsible for Health, Welfare, Training and Supervision of 5 soldiers.

Human Resource Specialist 04/2013-01/2017

Department of the Army

4th Sustainment Brigade, 502nd HR Company

Fort Hood, Texas 76544

Performed personnel management functions and administrative duties in support of the 4th Sustainment Brigade. Maintained Officer and Enlisted personnel records, processed personnel actions impacting service members and their families. Tasked to process incoming and outgoing personnel throughout the organization. Prepared and processed recommendations for awards and decorations and tasked to arrange and organize venues for award and retirement ceremonies. Prepared and monitored requests for Military Identification cards, Maintained records system pertaining to Soldier meal cards, and processed and charged personnel leave forms. Prepared orders for temporary duty and travel.

Mail Handler 07/2014-12/2014

Department of the Army

502nd Human Resources Company

Kandahar, Afghanistan

Responsible for all contingency operational planning and tracking, tracks forces rotations and ensures all Postal correspondences reach their destination Responsible for handling duties in a postal office. Including receiving and sorting mail, selling postage, weighing packages, stamping envelopes and packages, selling money orders, ensuring that mail has correct zip codes and addresses, and assisting customers. Register, certify, and insure letters and parcels. Managed and inspected mailrooms ensuring that they met the prescribed Department of Defense criteria. Instructed classes teaching company personnel the skills needed to become certified as unit mail clerks and the proper care of mail and mailrooms. Provided policy and postal technical guidance, coordinated postal equipment and supplies.

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Combat Missions/ Overseas Tours

South Korea: 09/2012-09/2013: In processed and provided customer service to over 10,000 SMs to the Peninsula as well as managing postal operations.

Afghanistan: 07/2014-12/2014: Managed/ inspected Mailrooms and established postal operations of processing mail and postal support.

South Korea: 01/2017-present: Provide administration support for over 3,000 personnel including Joint Forces, as well as handling security clearances of all soldiers.

Education

05/2010 Diploma, Palm Bay High School, Melbourne, FL 32905

(05/2010 Early Childhood Certification, Brevard Community College, Palm Bay, FL 32907

(10/2018- 12/2021) Bachelor of Science, Human Resources, Waterbury, CT 06701

Job Related Training

10/2017 Basic Leaders Course

01/2014 Military Postal Operations (FOX 5)

07/2012 Advance Individual Training (Human Resource Specialist 42A)

04/2012 Basic Combat Training

Operating Systems

Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook, SharePoint, Emilpo, Med iSOFT database/ CMS 1500, 95, 98, XP, Vista Windows 7, Windows, Fax Machine, Scanner, Printer, Telephone, EDAS, Web-EDAS, IPERMs

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