Manny Leon

Hackensack, NJ 551-***-**** adzuwn@r.postjobfree.com linkedin.com/in/mannyrleon

Director of IT

Accomplished IT director highly regarded for spearheading IT operations to improve business growth and enhance organizational efficiency. Recognized as a natural leader with expertise in service delivery, strategic planning, project management, and relationship building. Aligns IT initiatives with business goals to deliver innovative solutions. A strong communicator and collaborator who works well with diverse personalities and people across all levels of an organization.

CORE COMPETENCIES

Operations Management Customer Service

Excellent Organization Skills Level 1, 2, 3 Support Documentation Management Leadership Project Management

Time Management Team Development

Vendor Management Software Migrations

Process Improvement Communication

TECHNICAL SKILLS

Software: Windows, Mac, iGel, VDI, (QSR) POS-Toast, Citrix, Active Directory, Azure, Voyce Interpretation, Cerner, Duo mobile, PCMover, AirWatch, SCCM, Veeam, Altiris, Strata DK telephone System, ServiceNow, Magic Service Desk Suite, MS Office 365, Universal Imaging, Acronis, Clonezilla, Intune.

Hardware: Desktops, Laptops, mobile devices, Signature Pads, Cameras, Credit Card Swipes, Hand Scanners, ELO tablets, Go Handhelds, Cable Management, Audio and Videoconferencing, Polycom VoIP, Routers, Switches, Modems, Cisco Meraki.

PROFESSIONAL EXPERIENCE

Prospect Medical Holdings Inc. Hackensack, NJ July 2020 – July 2023

National Director of IT: 2021 – 2023 National Manager of IT: 2020 – 2021

Directed a team of 40 IT professionals to support day to day operations via helpdesk, desktop, and network.

Created IT policies, standards, and procedures in alignment with industry regulations and security requirements.

Enhanced the customer experience by implementing best practices and improving service management processes.

Decreased spending by 45% while boosting IT project output by streamlining operations, strategizing hiring decisions, enhancing staff performance, and outsourcing inconsequential tasks to external vendors.

Built and nurtured strong vendor relationships and negotiated contracts to optimize services and reduce expenses.

Saved $25k monthly for each location by leading the rollout of interpretation devices.

Boosted the IT department’s productivity by 30% while enhancing overall efficiency.

Delivered a 38% year-over-year savings through cost-cutting initiatives in hardware purchases.

Improved desktop administrative control and energy efficiency while decreasing cost by 45% throughout a Windows upgrade to 800 thin clients.

Developed the national emergency protocol, reducing turnaround from 2 hours to 15 minutes.

Spearheaded the initiative to upgrade Access Points to go Meraki with success.

Monitored offshore and onshore assistance, reassuring customer satisfaction a priority.

Le Pain Quotidien New York, NY February 2018 – April 2020

Senior IT Support Manager: 2020 IT Support Manager: 2018 – 2020

Led tier 1, 2, and 3 IT Support teams with up to 15 members, while monitoring day to day operations.

Resolved incidents, requests, and change orders to meet service level agreements via Service Desk Plus (Zoho).

PROFESSIONAL EXPERIENCE CONTINUED

Le Pain Quotidien New York, NY Continued

Senior IT Support Manager Continued

Played a vital role in driving Le Pain Quotidien to achieve global status by supporting end-user computing for restaurants, corporate offices, and remote users across 220 global locations.

Increased team member performance by clearly defining employee roles and setting achievable improvement goals.

Improved cost control by 25% while uncovering and addressing key areas of improvement.

Led strategic planning, leveraging domestic support to drive global success.

Administered an IT operations budget of $225k, approving and processing invoices.

Resolved issues by troubleshooting modems, Fortinet, Switches, Patch panels, and data drops.

Upgraded 95 locations in less than 4 months with new point of sales systems and hardware.

Town Sports International (NYSC, BSC, WSC, PSC, LR, TG) New York, NY September 2010 – February 2018

Manager, Systems Administrator: 2016 – 2018 Senior Systems Administrator: 2011 – 2016 Systems Administrator: 2010 – 2011

Oversaw operations, including level 1, 2, and vendor support for 9k+ users across 176 clubs and 5 corporate locations while supporting the entire C-Suite.

Met all service level agreements by managing incidents, requests, problems, and change orders via ServiceNow.

Led numerous key IT projects, including patching, anti virus testing and management, point-of-service installations, data and application transfer for upgrades, image creation, and hardware procurement.

Directed acquisition planning and setup for pre sales and soft opening of new clubs, including Lucille Roberts and TMPL Gyms.

EDUCATION & PROFESSIONAL DEVELOPMENT

Ramapo College, Mahwah, NJ

Bachelor of Science (Candidate) – Computer Science

Bergen Community College, Paramus, NJ

Coursework in Computer Science

Certification: A+ Certified Hardware Excel Level 2 & 3 Career Edge (MS Office)

Training: ITIL MCDST

LANGUAGES

English & Spanish (Full Bilingual Fluency)

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