Human Resources, Management

REBEKAH CURWOOD

949-***-****, **************@*****.***, Laguna Beach, CA, 92651

SKILLS

• Workflow coordination

• Operations management

• Recruitment and hiring

• Employee scheduling

• Staff relations and training

• Performance improvement

• Relationship management

• Resource allocation

• Payroll processing

PROFESSIONAL SUMMARY

During my career, I have developed a strong set of customer service skills, excellent time management abilities, and honed my management style. I possess excellent communication skills and excel at building strong relationships with clients. With my experience in restaurant management and client relations, I am excited to apply my skills in the field of HR.

EXPERIENCE

Assistant General Manager, Apr 2023 - Current

Glasspar, Dana Point, CA

Implemented measures to improve business performance by reducing labor by 18% weekly, balancing schedules, and monitoring employee performance without compromising service.

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Fostered a positive work environment by promoting teamwork, gathering guest feedback, handling sales, and building relationships with the community.

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Advised action plans to increase profits, manage expenses, and maintain quality service. Assisted with record-keeping, payroll, and accounts payable, and reduced liquor budget by 16%.

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Restaurant Operations Manager, May 2022 - Mar 2023 Laguna Beach Company, Laguna Canyon, CA

Managed 60+ employees, overseeing customer service, recruiting, training, and conflict resolution. I also handled health code regulations, budgets, cash counting, and deposits. Our service level improved by 18%, leading to a 24% increase in revenue for the company.

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Demonstrated precision and accuracy in payroll and timesheet management, resulting in a 13% decrease in staff turnover.

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Facilitated and maintained good relationships with suppliers and other outside parties.

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Event Bartender, Oct 2020 - Apr 2022

Tipsy Turvy Mixology LLC, Fullerton, CA

Spearheaded my business by using social media, networking, and business cards. I also negotiated contracts, made cocktail menus, managed events, got licenses and insurance, and provided top-notch service to groups of 20 to 500 people.

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• In the 2 years of my business, I have worked on more than 60 private events. Front of House Manager, Mar 2020 - Sep 2020

Off The Boat Fish Grill, Placentia, CA

Opened the second franchise, trained an excellent team, monitored performance to ensure productivity, and managed expenses while increasing customer loyalty and

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satisfaction.

Integrated social media marketing, resulting in an average increase of 22% in our service levels.

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Client Relations Manager, May 2019 - Mar 2020

Accelerated Revenue Management, Murrieta, CA

Audited call center systems for deficiencies. Coordinated hiring, performance reviews, and training for staff and agents.

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Provided high-quality outbound collection calls and resolved balances for Worker's Compensation and VA accounts.

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Coordinated new appointments and schedule changes for 12 physical therapy clinics and therapists.

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Assistant Head Baker/Manager, Nov 2017 - Apr 2019

Great Harvest Bread Co, Temecula, CA

Participated in the bakery production, cleaned equipment, organized displays, controlled inventory, expanded catering, kept records, and helped create seasonal items. Additionally, I managed operations and trained staff.

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EDUCATION

Associate of Arts: Philosophy and Cultural Studies Mt. San Antonio College, Walnut, CA, June 2024

• Member of the Mountie Honors Society

• Received special recognition for my studies in World Religions and Moral Ethics Human Resources Consultant Certificate

IAP Career College, Irvine, CA, December 2023

Medical Assistant Diploma: Clinical Medical Assistant Brightwood College, Riverside, CA, December 2018

• Graduated in the top 4% of my class

• Participated in externships in the fields of Neuroscience and Dermatology

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