Roxanne wright

hard working,honest,funloving very communicative, team player

Ocala, FL

I have over 15 paid years of experience in customer service making outbound calls taking payments adding insurance processing claim setting up payment plans verifying insurance working on epic and artiva system working on multiple systems and dual monitors Authorized to work in the US for any employer

Work Experience

Customer Service Specialist II

Ensemble Health Partners

June 2023 to Present

answering phone helping patients make payments on their hospital are physician accounts setting up payment plan helping patients with adding insurance coverage to their account verifying patient’s insurance helping patients to file claims setting itemized bills and statements too patient’s sending coding reviews working on epic and artiva systems

Customer Service Representative

F.H. Cann & Associates - Andover, MA

April 2023 to June 2023

answering calls for south jersey gas .setting up customers account. starting and stopping gas service .helping customers with billing questions .taking payments. Giving customers extension. Setting up a payment plan.transferring gas service to other location setting appointments. for the technician to go out. And start gas service are stop gas service. exchanging meters Dual Monitor proficiency work off of two screens, with multiple programs open .high call volumes Customer Service Representative

F.H. Cann & Associates - Massachusetts

October 2022 to April 2023

Answering Phone-taking calls for the Massachusetts Department of revenue,helping customers with state refund Questions and program eligibility updating account information transferring calls too the department of revenue processing Covid relief payment educating customers on program eligibility Dual Monitor proficiency work off of two screens, with multiple programs open.high call volumes Customer Service Representative

OneTouch Direct - Tampa, FL

September 2021 to December 2021

take inbound calls give client their attorney info processing payment for their legal plan updating payment info update personal info Dual Monitor proficiency work off of two screens, with multiple programs open high call volumes

Customer Service Representative

InfoCision

April 2021 to July 2021

Out bound sales rep calling the customer offering internet upgrade let they know what upgrade they are illegible for setting up service processing payments Home Agent

Sykes Enterprises, Incorporated

August 2017 to June 2021

answering the phone helping customers with how much funds in the HSA are FSA account informing them. when enrollment starts are end what they plan covers, help them too file claims, helping with explaining plan rules helping with reimbursement how too email are fax receipts are additional documents needing too file a claim processing payment etc

Med Tech/Caregiver

Browns I’m home care - Ocala, FL

December 2014 to April 2019

assisting with medication make sure each resident take there meds on time, preparing meal assisting to and from the restroom giving showers light house keeping doing laundry exercise Event Specialist

Advantage Sales and Marketing - Ocala, FL

September 2015 to March 2016

Responsibilities

Set up, break down, product preparation and sampling during in-store demonstrations Generate brand awareness and positive product impressions to increase sales Assess customers individual usage needs and interests in order to best recommend products Timely complete of all call reports, paperwork, and on-going personal training by required deadlines Merchandiser

Dollar General - Ocala, FL

June 2011 to October 2015

Responsibilities

assisting customers,stocking shelves,pricing merchandise, Setting up displays,Straightening merchandise, putting up or taking down seasonal merchandise, doing recovery

working back store room, Responsibilities

Stock shelves,price merchandise, setting up display, making product look attractive,cleaning shelves, eliminating out of stocks and out of date product, rotating stuff in the cooler .Serving customers handling customers complaints, responding too customers requests,Or meeting customers needs resident care assistant/activity assistant

PRIVATE CAREGIVERS, INC - Ocala, FL

January 2009 to August 2015

Assisting patient to and from the restroom,

Preparing meals, giving shower,

Light house keeping,

Medication reminder,

Taking Morning walk,

Doing laundry

making bed

playing games

Exercise

Prep Cook

Browns Fast Food Restaurant - Ocala, FL

2005 to 2009

Preparing meal, seasoning meat, taking order, help baking, serving meal, cleaning work station 1.

Customer Service

Call Center] Digicel Jamaica

1998 to 2004

Assisting customer, answering phone, collecting payment, processing orders Trouble shooting with phone problems, giving extension on payment calling customers with offer, Phlebotomy Technician

Education

Diploma

Lincoln Academy

2014

Skills

• Meal Preparation

• Laundry

• Caregiving

• Senior Care

• Merchandising

• Marketing

• Home Care

• Cooking

• Software Troubleshooting

• Help Desk

• LAN

• Troubleshooting

• Active Directory

• Outbound Sales

• Phlebotomy

• VPN

• Microsoft Windows

• Desktop Support

Certifications and Licenses

Certified Medication Aide

Certified Phlebotomy Technician

Additional Information

Computer Skills

Languages

Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels.

English

Software

Microsoft Office Suite

1.

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