Customer Service Team Member
Resume:
Jeffrey A. Stevens
Indianapolis, Indiana 46217
adzuv7@r.postjobfree.com
Objective: I would like to bring my extensive background in leadership, customer service, motivation, and problem solving to your business, creating a positive customer response. I have experienced a variety of tasks and have developed and implemented strong business policies, procedures, and practices. Also, I seek other tasks during my business down times to assist other team members to work with them on their outstanding responsibilities in the most efficient time. Employment History:
July 20, 2022 to Current Chapman Heating, Cooling, and Plumbing Indianapolis, IN
• Customer Service Specialist; answering customer calls for service.
• Handle customer related issues; in regards to scheduling a service call, remedy a customer complaint, and answer questions about materials costs.
• In addition to my daily responsibilities, management assigns special projects that require research for new business opportunities.
• Periodically call existing customers to offer a yearly service contract on installed HVAC equipment. And maintain customer services with our current clients through special offerings throughout the year.
February 8, 2021 to July 1, 2022 Cork Medical, Indianapolis, IN
• Take inbounds calls from nurses, facility patients, and office personnel in regards to helping and answering customers issues about medical purchases.
• Provide excellent service from incoming calls from customers.
• Assist other team member departments during business down times.
• Discuss medical issues with management.
January 1, 2018, to July 31, 2018 temporary outside contract with Indiana University Health August 1, 2018 to October 24, 2019, full-time, Indiana University Health, Indianapolis, IN The responsibility required an early work schedule to fill requested orders for emergency services, patient’s care departments, and medical staff divisions in a timely manner. Tasks involved,
• Fill orders from received critical care departments.
• Retrieve requested supplies.
• Record the picked supplies into the inventory system.
• Navigate the critical supplies cart through the hallways to the various service department floors,
• Stack the requested items into the department supply cabinets.
• Maintain a clean and efficient operation.
October 24, 2019 to February 1, 2020 Indiana University Health The responsibility required scheduling ear appointments and handling customers daily.
• Completing daily schedules
• Direct contact with patients requesting services
• Completing paperwork
• Learning scheduling services
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July 2017 to Nov 23, 2017 Guggenheim Life and Annuity, Indianapolis, IN The contract responsibility answered customer questions about their annuities. Tasks involved,
• Calculating monthly distributions,
• Tax deductions.
• Lump-sum distributions.
• Other customer questions.
February 1, 2017 to May 30, 2017 Con Agra Foods, Indianapolis, IN The contract responsibility required variable shift hours to serve mechanics with parts to fix and repair line equipment. As necessary, emergency breakdowns required the part ordered and picked up from local suppliers, task involved,
• Maintain an adequate supply of everyday parts.
• Order specific equipment replacements.
• Communication and customer service skills.
September 1, 2016 to January 27, 2017 Milner and Associates, Indianapolis, Indiana Southern Glazer and Wines and Spirits
Greenwood, Indiana
The contract responsibility required a work schedule on third shift for four 10-hour days a week. My responsibility was to fill the order and have it delivered in the most efficient manner. Tasks involved,
• Completed a work order for warehouse pickers to safely load liquor on a pallet.
• Confirm the work order was completed from the warehouse. Addressed shortages.
• Conducted Quality Control to acknowledge the order was complete and was ready for delivery.
• Prepared the necessary paperwork for delivery, determined route, confirmed with the driver that their orders were download into equipment and the equipment was fully operational.
• Processed deliver receipts and logs for future use by the delivery manager. From April to July 2016 Milner and Associates, Indianapolis, Indiana PACVAN, Indianapolis, Indiana
The contract assignment was in the collection department. Made 75 calls a day, to businesses that were past due and delinquent in their business relationship.
• Identified the circumstance with the business customer.
• Tried to negotiate a feasible workout plan to get the account current.
• Followed up with customer at a later date to encourage the business to keep the account current. From January to February 14, 2016 Milner and Associates, Indianapolis, IN Forum Credit Union, Fishers, IN
The contract assignment involved a work order to organize a backlog of auto titles to its legal location. Receive auto titles from borrower’s paid off loan and mail the title to the customer. Tasks were,
Proficient in business computer systems, Sales Force, Word, Excel, and Microsoft Office Education: Associates of Arts in Marketing from IVY Tech State College Interests: Worked closely with marketing efforts at the Indianapolis 500. Goodwill representative for the Indianapolis Motor Speedway. Coached youth league sports.
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