Sally Vieira

** ****** ***** ******. ** ***** 803-***-**** adzuv4@r.postjobfree.com

Objective

To find a remote data entry or administrative career, where I can further advance both my knowledge that I learned during past jobs and college, to allow me to better support myself and my family with steady income and to have a stable career that will allow me opportunities to grow within the company. Education

ASSOCIATE IN APPLIED SCIENCE. MAY 2021, CENTRAL CAROLINA TECHNICAL COLLEGE

· Administrative Office Technology

o Office Systems and Procedures, Document Formatting, Business Communication, Microcomputer Spreadsheets, Microcomputer Word Processing, Customer Service, Public Speaking, Admin Systems and Procedures, Introduction to Webpage Design, Microcomputer Database, Accounting Principles, Document Production, Presentation Graphics, Office Management Skills, Database

SOUTH CAROLINA REAL ESTATE LICENSE. JULY 2016, EXCEED REAL ESTATE SCHOOL

· SC Real Estate License

Experience

SC REALTOR FATHOM REALTY AUGUST 2020 – CURRENT Helping clients find and go through the steps to purchase or sell their homes. I help my clients with negotiating an offer and / or putting a price on their current home so they can maximize their equity. I help with setting up all inspections needed for my buyers to make sure everything is done within the dates set forth in the contract and finally I help my clients glide through all the legal paperwork and steps needed to reach a quick close with few to zero issues.

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INFANT TEACHER WEDGEFIELD UNIVERSITY FOR KIDS JANUARY 2022 – MAY 2022 I took care of the children that were under one year old during and after school hours until the day care closed for the night. I made sure everyone was changed, bottle fed, fed snacks if they were at an age to where they were eating snacks and not just having bottles, had belly / play time, and got their naps. Everything was done on a schedule and documented for the parents at pick-up time, so the parents knew everything I did throughout each day.

GUEST SERVICE REPRESENTATIVE II DISNEY SEPTEMBER 2019 – NOVEMBER 2021 This was a beginning management position in which I focused no longer on taking calls from the general-public unless they were “supervisor escalated”. If I was not on an escalated call, I would be working on the back end of Disney’s ordering software fixing orders that had an issue related to payment, fraud, address, inventory and various other errors. Any time a guest needed a one-time use code due or digital gift card to a bad experience, I was on the team that created the codes or gift cards. I was also in control of helping any GSR 1’s if they were “stuck” on a guest and unable to find a resolution for them by advising them in chat and coaching them how to find the answer. I’d often also train GSR 1’s in Microsoft Teams calls while screen sharing. GUEST SERVICE REPRESENTATIVE I DISNEY OCTOBER 2018 – SEPTEMBER 2019 Answered inbound calls on the main line of shopDisney.com regarding guests’ orders. I assisted the guest in placing orders over the phone or walking them through placing them on the website, whichever was easiest for the guest at that time. I also made sure that each guest was aware of the delivery time frames and current promotions that were going on that they were eligible to receive. I also helped my guest in tracking down their order if it appeared lost or was defective on arrival by having either a replacement sent or giving the guest either a refund, one-time use code, or digital gift card for their experience. When I did not have a call, I would also be answering the general questions and issues sent to our guest services email address in Zendesk. ADMINISTRATIVE ASSISTANT CENTRAL CAROLINA TECH JULY 2017 – OCTOBER 2018 I worked in the student services building, specifically at the front desk where they did both admissions and financial aid for current and future students. I helped students get started with the admissions process by giving them all forms to get enrolled or set them up with an admissions advisor to help in picking classes for the next semester. I also helped them in getting the financial aid process started by helping them in the computer lab fill out the loan forms and FAFSA; if there was an issue with their eligibility, I’d put them on the wait list to see a financial aid advisor. While at the front desk, I also Page 3

took calls on a multi-line phone system, answering questions and /or transferring callers to whichever department they needed on the school campus. PHARMACY TECHNICIAN CVS PHARMACY DECEMBER 2012 – JULY 2014 I took prescriptions that were dropped off to be filled through both the inside of the store and very often drive-thru and entered those into the computer system with an estimated pick-up time / date and made sure insurance information for the patient was updated and correct in the system before the patient left. I then pulled the medication needed and counted out the correct days' supply prescribed by the doctor while answering the phone whenever it rang for the pharmacy. Once the pharmacist verified the filled script, we bagged the medication and filed it alphabetically in the containers to be picked up by the patient. I ran the cash register also when a patient came to pick up their prescription and made sure the patient had no questions for the pharmacist that were left unanswered.

ADMINISTRATIVE ASSISTANT BECKER COMPLETE COMPACTOR APRIL 2012 – JUNE 2012 I worked at the front desk as the first point of contact for anyone coming into the business. My main job duties were receiving and inventorying the parts for compactors and bailers when they arrived. I answered a multi-line phone system and directed calls to the individuals that the callers needed. I created invoices for the clients that we had and sent those out via email, fax, or mail to the clients so that we could be paid for services rendered. I also assisted with accounts receivable for the company by entering payroll information into the computer and helping in creating the checks for the other employees.

TELLER SAFE FEDERAL CREDIT UNION FEBRUARY 2011 – AUGUST 2011 I helped members deposit and withdrew money from their checking or savings accounts or put money into their loan accounts. Each chunk of bills that I took had to be tallied on the calculator so that if an issue occurred, I was able to narrow it down and figure out where it happened so that I could correct it. CUSTOMER SERVICE REP TELEPERFORMANCE USA AUGUST 2010 – JANUARY 2011 I worked exclusively in the billing department answering questions about our customers’ DIRECTV bills. I answered questions related to unknown charges that showed on customers’ billing statements normally related to pay per view charges or other miscellaneous channels that were “extra charges” with all tv plans. Often, I did some troubleshooting on equipment not working but these calls were very strict on what I was allowed to answer as it normally resulted in me transferring them to technical support. Page 4

STORE ASSOCIATE / MANAGER THE BEACH TANNING SALON JUNE 2001 – AUGUST 2010 I oversaw the day-to-day functions of the store including scheduling customers appointments, helping all customer operate the tanning beds, selling both packages and tanning products to the customers, while cleaning the beds, protective eye wear, and the rest of the store to maintain hygienic conditions. On my days not acting as a store associate, when we received our products from the truck, I used the order forms made by the first store to divide the items received between my store and the other one. I would then deliver the other store’s merchandise to them and stock the shelves for them so they could focus on taking customers. Lastly, I oversaw any employee product or package order since employees received discounts but to get those discounts the orders had to be made with me or another member of management. Skills & Abilities

· Mac & Windows OS

· Expert Zendesk User

· Microsoft Office Suite (Word, Excel, Access & PowerPoint)

· Building Client Relationships & Upselling

· Verbal and Written Business Communication

· Answering multi-line telephone systems in a high-volume environment.

· Ability to multi-task

· Organization

· Strategic Planning

· Adaptability

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