Customer Service Administrative Assistant

Brenda Cerna

**** ********** *****, ******** ** *5035 510-***-**** adzuv3@r.postjobfree.com

Objective

Reliable leader with strengths in inventory management, training, and customer service. Friendly, knowledgeable, excellent multi-tasker and hard-working team player. Education

University of California, Santa Cruz

Cupertino, CA, U.S. - De Anza Community College: Associates Degree for Transfer Hayward, CA, U.S. - California State University, East Bay: Bachelor of Arts: Sociology Skills & Abilities

Time management ability

Active listening

Outgoing personality

Team player mentality

Able to work independently and as a member of a team

Exceptional multi-tasker

Quick learner

Fluent in Spanish and English

Experience

Morgan Advanced Materials, Hayward, CA January 2022-Present Customer Service Representative

● Communicate regularly between sales, customer & factories to ensure timely preparation of sales quotations, processing of orders, invoicing and releasing of shipments

● Review contracts, purchase orders, LCs, terms and conditions received from customer

● Handle full LC negotiations process, activities include resolving discrepancy promptly to obtain payment from the bank.

● Monitor and track open orders to ensure all shipments are on schedule.

● Ensure proper documentation and all order management processes are in accordance with corporate policies.

● Identify and respond to customer inquiries, problems and resolve them to their satisfaction.

● Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.

● Participate in team and cross function meetings whenever required.

● Ensure orders comply with local and international Export Control regulations. RehabOne Medical Group, San Jose, CA August 2018-2022 Administrative Assistant Billing

● Support the physicians and patients by fulfilling the demands of the administrative assistant position

● Scan and sort mail

● handle billing issues

● Post checks and do write offs

● Log in copy fees

● Upload denials

● data entry

● sort medical records and subpoenas

California Wireless Solutions, San Jose, CA October 2016-2020 Sprint Assistant Manager

Partners with Store Manager to lead store team with unparalleled store experience that improves customer loyalty and strengthens the Sprint Brand

Motivates sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits

Provides continuous feedback and coaching to improve individual and store performance

Delivers operational and merchandising excellence

Completes all courses in your leadership curriculum path with the required time frames

Complies with all operational policies and procedures including the “Sprint Code of Conduct Absent” a reasonable accommodation or military obligation, employees must be available to work a retail schedule that includes evenings, weekends, and holidays. California's Great America, Santa Clara, CA June 2011 - June 2016 Games Area Supervisor

Interviewed, hired and trained new quality sales associates.

Direct and indirect customer service.

Inventory management

Make schedules

Handled cash

Create motivational events to increase associate moral

Recommend changes to existing methods to increase the accuracy, efficiency and responsiveness of the games department in customer service and turn over.

Serve as a leader to a group of sales associates and supervisors.

Delegate tasks with team members.

Give constructive and positive feedback.

Successfully managed the activities of 12 or more team members in multiple locations.

Monitored customer preferences to determine focus of sales efforts.

Department trainer

UCEN Terra Fresca, Santa Cruz, CA January 2013 - March 2015 UCEN Lead Server and barista

Trained new associates

Made drinks safely following health codes

Informed customers on new promotions.

Greeted and connected with every customer, recommending drinks and pastries. Page 2

Maintained a clean and organized work space, enabling coworkers to locate resources and product.

Maintained a calm demeanor during high-volume periods and special events.

Cleaned equipment, disposed of waste, closed registers and carried out other closing duties. Levi's Stadium Centerplate, Santa Clara, CA July 2014 - August 2015 In-Seat Service Lead

Effectively communicate with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Made sure all orders were intact, safe and ready to go in a good timely fashion.

Trained new associates

Counted inventory and delegated tasks to runners and prepared for the next day.

Set goals and expectations

Live Oak Adult Day Services, San Jose, CA July 2010 - August 2010 Caregiver

Assist with walking and light exercise

Engage in physical and mental exercises

Provide medication reminders

Engage in activities (games, memory books)

Companionship

Assist with meals (feeding, portioning the food) Page 3

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