Customer Service Front Desk

Yerevan, Armenia

+374******** - ************@*****.***

Nadar Roberti, IT Support Specialist, IT Assistant, Technical Support Specialist, Duty Manager, Front Desk shift leader, Concierge, Guest Relations manager

Hardworking and dedicated shift leader with over 21 years of experience providing integral front desk support in high-volume guest customer service. Proficient and effective in solving customer complaints and problems, handling all front office duties, selling rooms, and providing guests with optimal customer service. Consistently commended for managing front desk settings with poise and grace - sometimes under pressure - in addition to managing a variety of administrative duties. Eager to join a new team of professionals and assist them in thriving with my characteristic passion and commitment to excellence. Employment History

Receptionist, Front desk clerk, Concierge, Guest Relations Manager, Manager on duty at Crowne Plaza WTC, Moscow

March 2001 - October 2022

1-Assisted guests at a 749-room luxury hotel in downtown Mosco 2-Processed reservations, check-ins, departures, and payments in accordance with company guidelines and procedures.

3-Provided information and assistance in person, over the phone, and via email. 4-Logged guest complaints and maintenance requests in the property. 5Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. 6Informed customers about payment methods and verified credit card data. 7Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new quest arrivals.

8Provided information about hotels, restaurants, nearby attractions, available rooms, rates, and amenities.

9-Reviewed items of note to determine what needed to be communicated to the staff of subsequent.

Education

Google IT Support Professional Certificate

Technical Support

Fundamentals The Bits and Bytes of

Computer Networking

Operating Systems and You:

Becoming a Power User

System Administration and

IT Infrastructure Services IT Security: Defense against the digital dark arts

Business administration, MGIMO, Moscow

September 1994 - June 1997

High School Diploma, Amos Alonzo High School, Palos Hills September 1990 - June 1991

Skills

Operations and IT Support:

• Networking

• Customer Service Support

• Troubleshooting

• Software Installation

• Technical Support

•Network Administration

• Network Security

• System Administration

• IT Hardware Support

Tools and Frameworks:

• TeamViewer

. Microsoft SharePoint

• IBM Power Systems software

• Office 365

• Microsoft Windows Server

•Defect tracking software

Fast Learner

Computer Skills

Microsoft Office

Customer Service

Adaptability

Problem-Solving Skills

Helpful, Friendly, and Accommodating demeanor

Multitasking Skills

Office Technology Skills

Teamwork

Leadership

Communication

Ability to Work Under Pressure

Customer Service Skills

Excellent Communication Skills

Payment, Billing, and Scheduling Software

Resourceful Problem-Solving Skills

Languages

Arabic Native speaker

Russian Highly proficient

English Highly proficient

References available upon request

Contact this candidate