Alicia Duran

Morrow, GA *****

adzuui@r.postjobfree.com

+1-404-***-****

Compassionate recent certified in BSL, AED and first aid to serve as a patient tech or patient transport. Training to become an medical assistance understanding to provide the best possible care to patients. Have experience with working with the public face to face contact and serving the best customer service experience. Passionate working with children and saving lives ready to start my journey in healthcare.

Work Experience

Car Salesman

Hennessy Mazda Buick GMC - Morrow, GA

March 2022 to Present

• meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers.

• Greet customers arriving at the dealership

• Showcase the dealership’s vehicles and explain features and warranties to customers

• Answer customer questions about cars, financing and purchase process

• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices

• Negotiate car prices and trade-in values for customers’ vehicles

• Coordinate with the finance department to determine each customer’s financing and ownership options

• Contact past customers to ensure they are satisfied with their vehicles Sales Representative/Team Lead

Metro by T Mobile Authorized Retailer - McDonough, GA January 2020 to August 2021

• Serves customers by helping them select products.

• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

• Greets and receives customers in a welcoming manner.

• Responds to customers' questions.

• Directs customers by escorting them to racks and counters.

• Addressed customer inquiries and resolved complaints.

• Attention to Detail.

Server/Hostess

Cracker Barrel - Morrow, GA

January 2018 to January 2020

• Provide excellent customer services.

• Greet customers and present menus.

• Make suggestions based on their preferences.

• Take and serve food/drinks orders.

• Up-sell when appropriate.

• Arrange table settings.

• Keep tables clean and tidy at all times.

• Deliver checks and collect payments.

• Welcome guests to the venue.

• Provide accurate wait times and monitor waiting lists.

• Manage reservations.

• Escort customers to assigned dining or bar areas.

• Provide menus and announce Waiter/Waitress's name.

• Greet customers upon their departure.

• Coordinate with wait staff about available seating options. Education

Associate's degree in Psychology

Gordon State College - Barnesville, GA

Present

High school diploma

Stockbridge High School - Stockbridge, GA

August 2016 to May 2020

Skills

• Sales

• Cold Calling

• Sales Management

• Salesforce

• Account Management

• Customer service (3 years)

• Customer support (2 years)

• Catering

• Event Planning

• Negotiation

• Microsoft Office

• Serving Experience

• Experience with Children

• Microsoft Powerpoint

• English

Languages

• English - Expert

Certifications and Licenses

Heartsaver First Aid CPR AED

April 2023 to Present

From American Red Cross

Additional Information

In class

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