Active Directory Support Specialist

Joseph Cymbura

Ocoee, FL

*******@*****.*** 407-***-****

CANDIDATE SUMMARY

Experienced IT professional with over 15 years of technical support expertise, specializing in corporate windows-based environments.

Proven ability to work independently or as part of a team, with exceptional communication and problem-solving skills. Proficient in Windows, SCCM OSD, Active Directory, mobility solutions, VDI, Service Point ticketing, and asset management. Additionally, familiar with network infrastructure, including switches, routers, and patch panels.

Extensive experience and expertise for a role requiring strong IT skills while maintaining excellent communication and interpersonal abilities.

SKILLS

Hardware

Windows

Server

SCCM

Imaging

Active Directory

Mobility

VDI

Service Point ticketing

Routers/switches

cabling of patch panels

Asset management

WORK EXPERIENCE

HCL / Fiserv, Lake Mary/Atlanta

Desktop Endpoint Analyst October 2012 – September 2023

Support 350+ users and VIP’s both onsite and remote as a single point of contact, Image, configure, troubleshoot and provisioned various Windows 10 based devices.

Used SCCM to image windows machines, push applications, install updates and troubleshoot Software Center.

Support of VDI thru VMWARE by setting up and configuring and troubleshooting sessions.

Support for encryption and machine recovery – McAfee EPO, Bit locker and LAPS.

Responsible for onboarding new hires and terminations. Managed network accounts via

Active Directory administration. Reset pw’s / unlocks.

Provide support for Office 365, Teams and various remote desktop/VDI issues.

Assist with VPN remote access via Cisco AnyConnect, RSA Console and PING/HYPR.

Setup OneDrive for backup, recovery, and shared files on end user machines.

PC Migration for over 500 machines from Windows 7 to Windows 10.

Supported file transfer via FTP and SFTP.

Inventory management – setup and recovery of equipment – managed Ewaste disposal.

Manage mobility devices via Intune and AirWatch.

Adept in Service Point ticketing and BeyondTrust Remote Support.

Orange County, Orlando, FL

IT Support Specialist October 2011 - October 2012

Contract Position - Analyze, troubleshoot, repair a wide variety of problems related to hardware, software and network anomalies in a Windows 7 environment.

Ensured desktop computers interconnect seamlessly in a Windows 7 environment with diverse systems including associated storage systems, email servers, computer conferencing systems, application servers and administrative systems.

Provided support to various Orange County Government locations both onsite and remote

access.

VHB, Orlando, FL

Desktop Technician May 2007 - October 2011

Provided technical, hands on and remote support for several offices including Orlando, Sarasota, Tysons Corner, and Silver Spring, VA.

Configure, troubleshoot and provisioned various Windows XP- 7 based devices.

Managed archiving and server backups using Brightstor Arcserve.

Setup and support for client wireless access, VPN, Video conferencing and mobile phones.

Worked with Nortel BCM for telephony support.

Independently supported over 300 desktops and laptops users.

Created and managed images for PCs via Ghost software

High positive feedback closing helpdesk requests using Cherwell software based on response time, communication and technical capability.

EDUCATION

Information Systems Technology Program, Wentworth Technical School Seminole State College

PROFESSIONAL CERTIFICATION

Comptia A+ Certified 2011

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