Administrative Assistant Customer Service

Lynn Palmer, Kingsland, GA 832-***-**** adzut8@r.postjobfree.com

NOTABLE SKILLS: Customer service administrative assistant, hospitality, event planner, travel coordinator, excellent organizational skills, supervisor

PROFESSIONAL EXPERIENCE

2022 – Present CapGemini/CVS Specialty Pharmacy

Insurance Resolution Agent

Liaison between client, pharmacy, and provider.

Specialize in Chronic Illnesses and Genetic diseases

Ensure that the patient has the proper documentation for

medicines to be covered by the insurance.

Prepare prior authorizations for medications, investigate errors

in patient and insurance files.

Administrative duties as needed

2022 – 2022 Dentaquest

Customer Service Agent

Provided members and dental offices with coverage and claim information.

Answered an average of 90 calls per day

100% satisfaction

2018 – present Country Place Master Community Association

Administrative Assistant to the Property Manager

Supervise the Host/Hostess on duty

Construct Work schedule and supervisor for the Host/Hostess positions

Review employee hours to ensure overtime kept to a minimal

Cover staff duties when necessary

Regular Responsibilities

Perform daily office tasks such as filing, recording, maintaining record, copying, posting and other similar duties using a computer terminal, and other word processors with a smile on my face.

Enhanced the Monthly Newsletter – increased readers by 35%. Created weekly e-blast news, added more background scenes grabbed the attention of 25% more readers, and Community Web-site page currently under construction.

Exceptional interpersonal communication skills.

Expert knowledge of commonly used concepts, practices, and procedures within the business field.

Active cheerleader and team player, with strong performance, and work ethics.

Collaborate with Events/Program Directors on scheduled activities to grab more interest for our residents.

Cover staff duties when necessary.

Certified public notary.

2013 - 2018 Paul R. Vahldiek, Jr., Houston, TX

Executive Assistant to Owner

Provide excellent executive level support to Mr. Vahldiek

Handle all personal expenses and banking

Prepare overseas wire transfers and correspondence

Open new lines of credit as necessary

Plan, coordinate, and execute corporate meetings

Coordinate extensive travel arrangements

Manage all hotels, flights, and car rentals

Accounts payables/receivables, process through Quickbooks – faster turnaround by 10%!

Process all bank statements and maintain in Excel

2012 – 2013 Dickinson ISD, Dickinson, TX

Coastal Alternative Program

Administrative Assistant to Principal, LaDonna Pratt

Provide administrative support for the Principal

Maintain calendar and schedule parent meetings.

Input all attendance and maintenance of all attendance records.

Maintain school database for all students – discipline, truancy, and enter/release of students.

Responsible for all textbooks and maintenance of textbook database

Work with district to provide student’s meals.

2007 – 2011 Texas City ISD, Texas City, TX

Texas City High School

Administrative Assistant to Principal, LaDonna Pratt

Provide administrative support to Assistant Principal

Schedule meetings and maintain calendar

Responsible for input of student attendance

Maintain attendance records

Maintain school database, including discipline, truancy court dates, and enter/release of students

Responsible for textbook distribution and maintenance of textbook database.

ADDITIONAL SKILLS

Microsoft Word & Excel Microsoft Power Point Microsoft Publisher

Microsoft Access Constant Contact Notary Public

Typing 60 wpm Kronos Zoom & Skype

Travel arrangements Paychex SPARCs

Adobe Reader & Acrobat (Convert files) Google Docs One Source

Global Time Entry Outlook

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